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          Find a Location

          American Express Company has 266 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • American Express Company

              World Financial Center 200 Vesey Street New York, NY 10285-0001

            • American Express Company

              5255 W Pierson Rd Flushing, MI 48433

            • American Express Company

              Po Box 804227 Chicago, IL 60680

            • American Express Company

              354 W Scott St Chicago, IL 60610

            • American Express

              P O Box 1338 Bigfork, MT 59911

            Business ProfileAmerican Express Company

            Credit Cards and Plans
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            World Financial Center

            200 Vesey Street

            New York, NY 10285-0001

            Visit Website

            Customer Reviews

            1.09/5

            Average of 509 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4,959 complaints closed in last 3 years

            1,906 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 175

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            American Express provides payment, travel and expense management solutions for individuals and businesses of all sizes.  It also offers services in international banking, investment banking, brokerage, personal financial planning and asset management. The company's major business units include American Express Travel Related Services Co., Inc., American Express Bank Ltd., IDS Financial Services Inc. and First Data Corporation.

            Business Details

            This is a multi-location business.

            Find a Location

            American Express Company has 266 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • American Express Company

                World Financial Center 200 Vesey Street New York, NY 10285-0001

              • American Express Company

                5255 W Pierson Rd Flushing, MI 48433

              • American Express Company

                Po Box 804227 Chicago, IL 60680

              • American Express Company

                354 W Scott St Chicago, IL 60610

              • American Express

                P O Box 1338 Bigfork, MT 59911

              Headquarters
              World Financial Center 200 Vesey Street, New York, NY 10285-0001
              BBB File Opened:
              4/12/1999
              Years in Business:
              175
              Business Started:
              1/1/1850
              Type of Entity:
              Corporation
              Alternate Business Name
              • American Express Travel Related Services Co., Inc.
              • American Express Financial Advisors
              • American Express Centurion Bank
              • IDS Mineola
              • American Express Bank Ltd.
              • Egencia
              Business Management
              • Mr. Stephen J. Squeri, Chairman and CEO
              Contact Information

              Principal

              • Mr. Stephen J. Squeri, Chairman and CEO
              Additional Contact Information

              Fax Numbers

              • (212) 693-1033
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4,959 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/07/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I applied and received a Business platinum card, the card advertised $400 a year in **** credit, $200 every 6 months. I immediately spent $1000 at **** following the receipt of the card just to later learn that I had to be enrolled first to receive the benefit. It was not clearly apparent and I feel it was dishonest. I called Amex and they were unwilling to assist.
              Read More
              Read 4958 More Complaints

              Customer Reviews

              509 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Isaiah W

              11/15/2024

              I have been an **** member for over a year, and I have the same payment behavior every month. On my last statement, I paid the statement balance off in its entirety before the draft date. However, even with AMEX showing a 0.00 statement balance, they charged me the old balance (close to 5k), essentially double-charging me and drafting my account without permission or a reason to do so in the first place.They are essentially making my account unusable because of a mistake they supposedly cannot correct. A Manager promised to call me by the end of yesterday but failed to do so. If this is the type of nonsense I can expect from them, I will begin the process of replacing this financial institution.
              Read 508 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.