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Find a Location

Manhattan by Sail has 1 locations, listed below.

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    Business ProfileforManhattan by Sail

    Cruises

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    77 Fulton St Apt 3M, New York, NY 10038-1806
    BBB File Opened:
    10/10/2012
    Business Management
    • Thomas Berton
    Contact Information

    Customer Contact

    • Thomas Berton

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Bradford K

    1 star

    09/29/2024

    I can not rate this other than a "0". We received a text message a 7am the day of the cruise indicating they were cancelling the cruise with no acceptable reason other than a bad weather forecast. Well, the day of the cruise there was no bad weather at all...some mild rain, calm winds etc....so we are out $60 each with no opportunity for a refund (go read their absurd refund policy). I plan to challenge the credit card charge based on the service provider not delivering the promised service. We suspect the cruise was cancelled due to not enough people signing up. **** in the first degree.

    Manhattan by Sail Response

    10/21/2024

    Dear Brad, We are not able to divine the ultimate outcome of a weather forecast. The hurricane was creating unstable weather patterns and there was a gale force warning in effect. The captain made his best call so as not to inconvenience our guests as it was looking like a stinky day. You were not charged anything as only a "hold" was placed on your card since you booked with a pass.

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