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          Find a Location

          SmartEnergy Holdings, LLC has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSmartEnergy Holdings, LLC

            Energy Service Company
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 Madison Ave Fl 9

            New York, NY 10017-1909

            Visit Website
            (800) 443-4440

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            Customer Reviews

            4.3/5

            Average of 417 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            146 complaints closed in last 3 years

            36 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/16/2020

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            SmartEnergy Holdings, LLC is an independent energy supplier providing customers with electricity from renewable resources. 

            Business Details

            This is a multi-location business.

            Find a Location

            SmartEnergy Holdings, LLC has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              400 Madison Ave Fl 9, New York, NY 10017-1909
              BBB File Opened:
              4/7/2013
              Years in Business:
              11
              Business Started:
              2/25/2013
              Business Incorporated:
              2/25/2013
              Accredited Since:
              9/16/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • SmartEnergy
              Business Management
              • Mr. Daniel Kern, CEO
              • Ms. Jackie Kern, CMO
              Contact Information

              Principal

              • Mr. Daniel Kern, CEO
              • Ms. Jackie Kern, CMO

              Customer Contact

              • Mr. Daniel Kern, CEO
              • Ms. Jackie Kern, CMO
              Additional Contact Information

              Fax Numbers

              • (212) 779-3061
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              146 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I currently have a Smart Energy account and was sent a complimentary **** gift card as a thank you from Smart Energy and Penelec for being a customer on July 17th, 2024. I called the number provided on the mailing post card on July 24th, 2024, and spoke with a customer service representative to a register for the **** gift card to be sent to me. However, the representative stated that, since I have Liheap, that I am not eligible to attain the $200 gift card. My county caseworker and I reread the post card multiple times (including the fine print) and Liheap exclusions weren't listed on the card. I tried to explain this to the representative, but he just apologized and said there was nothing he could do. I would like them to honor their offer and award me the $200 as promised on the document, due to being on physical health disability with SSI and my limited budget and needing this money.
              Read More
              Read 145 More Complaints

              Customer Reviews

              417 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MEGAN D

              11/14/2024

              I had a great interaction with ****** today he was very clear on all my rights as a customer and not to mention veryy pleasant to speak with! Thank u so much again! ??

              SmartEnergy Holdings, LLC Response

              11/15/2024

              Dear *****,


              Thank you for sharing your feedback! Were delighted to hear that youre satisfied with our service. Your satisfaction is our priority, and we truly appreciate your kind words.

              Read 416 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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