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          Find a Location

          ClassPass, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ClassPass, Inc.

              275 7th Ave, 11th Floor New York, NY 10001-6708

            • ClassPass, Inc.

              101 E. Front Street, Suite 501 Missoula, MT 59802

            Business ProfileClassPass, Inc.

            Exercise Programs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            275 7th Ave, 11th Floor

            New York, NY 10001-6708

            Visit Website
            (888) 493-5953

            Customer Reviews

            1.02/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            292 complaints closed in last 3 years

            111 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            ClassPass, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ClassPass, Inc.

                275 7th Ave, 11th Floor New York, NY 10001-6708

              • ClassPass, Inc.

                101 E. Front Street, Suite 501 Missoula, MT 59802

              Headquarters
              275 7th Ave, 11th Floor, New York, NY 10001-6708
              BBB File Opened:
              9/13/2014
              Years in Business:
              11
              Business Started:
              6/1/2013
              Business Incorporated:
              8/2/2011
              Type of Entity:
              Corporation
              Business Management
              • Ms. Payal Kadakia, Founder and Executive Chairperson
              • Ms. Mary Biggins, Co-Founder
              • Mr. Fritz Lanman, CEO
              • Mr. Tom Aveston, CFO
              Contact Information

              Principal

              • Ms. Payal Kadakia, Founder and Executive Chairperson
              • Ms. Mary Biggins, Co-Founder
              • Mr. Fritz Lanman, CEO
              Read More Business Details and See Alerts

              Customer Complaints

              292 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              I saw this company has a trail for trying some gym class so I enrolled in the trail and tried the class for one time and I forgot to cancel my membership. So they keep charging me $89 per months since 1/24/2023, till now its $890 in total. And I didnt get any notice or receipt every time when I was being charged. I didnt use any of the credit in my account. I contacted their customer service and they only refunded me the money of one month which is $89, and reject to refund me the rest $801.
              Read More
              Read 291 More Complaints

              Customer Reviews

              46 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Grace H

              11/05/2024

              Did a free trial and loved it so I was gifted a gift card for my birthday. I redeemed the gift card for an upgrade before the trial was over. Not only was I charged for the full amount of the gift card but I was charged TWICE for 2 different plans. I tried to resolve the issue with their customer service chat but was gaslit. DO NOT RECOMMEND!
              Read 45 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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