ComplaintsforBurberry LTD.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Burberry woman Cape back October 2021 the item was shipped and was lost by the carrier **** they kept telling me that the package was delivered so I checked my cameras, and I went to my local police station and file a police report. They finally took owner ship that the package was lost by the carrier **** they shipped me a new package to the store in oak ***** and they send me another one to my house my wife did not like how it look because it was too long. I took both packages back and I bought her a purse with another credit card because I did not have enough, it's being 4 months and they haven't giving me my refund they keep giving me the run around that my credit card company and that the store did not have the two returns and the i got all the evidence and they are now saying that they can't help me. So now my credit score and my credit report are damaged because the credit card company has not received the refund, this is not fair what they are doing to me a company of this caliber playing games is not professional. Please help!!!!!

  Business response

  02/02/2022

  After speaking to the store regarding this interaction, the store has confirmed that via conversations with you, you did confirm that an additional cape was sent to you and thus you returned one of the two capes on the date that you purchased the bag.  Therefore, we will not be processing a refund as no refund is due. 

  Customer response

  02/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   On December 9th I reached out to the manager of the ********* store and I mention to her that November 4 I return to packages that were sent to me one to her store and the other to my house and I never received a confirmation from the sales associate that took care of me that day and sold me the new gift that I purchased my wife. 
  She then did some research and she informed me that the one package was never counted by them and then she send me by text the confirmation and I have it with her phone number, so Im welling to provide that and Im going to the store today so I could get it as well because this is just to much a company of this caliber cant track why I brought back on November 4th oh and they should have video as well because that store has being robbed lately. So yes I have records of that return that I have try to provide them as well and they dont want to know anything about it.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  02/09/2022

  Hello, we have sent you a response via your case here regarding how we will proceed in rectifying the situation for you. Please do not hesitate to reach out to our management team via the email should you have any questions or concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩