Business ProfileforChanel, Inc.

Awful customer service and very low-quality shoes. I bought a pair of Sandals from Chanel at ************** while in transit and flying to the U.S.A. I have worn the shoes 5 times 2 times at airports, while standing in line at *********** the leather strap was torn. I called customer service, they asked me to send the pair to them for repair, I did that. They called me to say the shoes cannot be repaired. They told me that " they didn't have a pair like that and would send me a credit which would not be the total amount I paid at the airport. They would deduct the tax amount that I was charged they also told me that I could only use this credit at one of their boutiques, there are none in *********. I disagreed and told them I needed a pair of shoes now. They said they won't be able to assist me any further. I contacted the Chanel website and filled out a complaint form, but I didn't hear from them for 2 weeks. I stayed up until 2 am to be able to call UK customer service and explain everything, I was told to send them an email again and explain everything, I sent them the emails that were exchanged between me and the customer service in the **. I sent a picture of the shoes along with the receipt. I received a reply stating that they had redirected my email to customer service in The U.S. I should wait for them to contact me. This has been going on since the 8th of August. They have my money $1800 and my broken shoes with them. They sold me a pair that has manufacturing faults. DO NOT PURCHASE FROM CHANEL, bad quality and bad customer service. I will take this matter to court.