Customer ReviewsforDaily Harvest, Inc.

TLDR: 1) Shop elsewhere. This company is scammy. 2) If you must keep ordering from them, take a screenshot (make sure the date is visible) every time you skip orders, so you have proof when your orders randomly repopulate (and they will - constantly). Otherwise, you will receive and pay for an order you did not want (with random flavors) and customer service will blame you. Additionally, remove payment methods between orders. As a customer of ********************** I had to constantly monitor my account as orders that were intentionally skipped would randomly repopulate and I would be sent an order I did not want and charged in-full. After Daily Harvest updated their website my entire skipped history was repopulated and I was sent yet another box I had absolutely skipped. In fact, every single upcoming order (that I had skipped weeks and the week prior - again, constantly having to monitor my account) were marked "active". A box full of flavors I do not even enjoy (and would not order in bulk) arrived when my freezer was already full, and all I could do was shake my head. Instead of taking this seriously, customer service ("*******") replied by stating "I'm sorry you didn't make the cutoff to cancel. Here is how you can cancel your account". No apology and they kept my money. I removed all forms of payment on my Daily Harvest account and I have not received a single incorrect order, nor are my orders randomly repopulating. This would have happened at least 3 times by now. Buyer beware. I suggest not ordering from a company that lies to and steals from customers with zero accountability when their platform glitches (that is giving them the benefit of the doubt), or at the very least, remove your method of payment (cancel a virtual credit card) after each order. If this is happening to you, just know this isn't the first time. If you have screenshots (proof) submit this to ***.

Hi *******,Thank you for reaching out. I am sorry to hear about this experience.Daily Harvest is a subscription service where you receive weekly deliveries unless you skip or cancel before the cutoff. At checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled before the cutoff ******* explained by our Care Team when you reached out on 9/11, we have no record that your order for the week of 7/28 was skipped before or after our migration to the new site. Therefore, you received a delivery on 7/31 because that order was not skipped prior to the cutoff time.After this delivery, I do see that you went in and skipped the next five weeks from the week of 8/4 to the week of 9/1. We allow you to edit your orders five weeks in advance. Your order for the week of 9/8, however, was not skipped and therefore you received a delivery on 9/11. Because this order was not skipped prior to the cutoff time and the order has been delivered, we are unable to offer a full refund for this. Your cutoff time is three days before your estimated delivery day. We do send you a reminder via email at least 24 hours in advance so you dont miss the chance to make changes before youre billed. I am sorry if you did not have a chance to see this.I understand you were not expecting this, so I was able to make a one-time exception and issue a 50% refund for your last order. This refund of $43.20 will take 3-5 business days to reflect on your bank statement. At this time, you are still on an active weekly subscription. When logging into your account, you can see your weekly cutoff time under the Your Box box icon. Keep in mind to make any edits/skips prior to this cutoff time.If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (********************************************************************************************) any time. I do hope this helps, but if you need further assistance please reach out to one of our support channels. We are always happy to help!Take care,

Food and dry ice arrived melted. I contact customer support and the rest me a box which was, again, melted. Huge waste of food.

Hi *****,Thank you for reaching out and letting us know about this experience.I am sorry to hear that you have had trouble receiving melted boxes. I do see that you were in touch with our ************* Team via email on May 2nd, 2024 to report this. You have been refunded the full amount of $38.61 and this will take 3-5 business days to reflect in your bank statement. We try to pack enough dry ice to ensure that all of the food stays frozen from our kitchens to your doorstep and we have a 1-2 day delivery window. That being said, we know there can be curveballs so thank you for letting us know so that we can turn this around for you. Weve made sure to flag this issue to our logistics team so we can improve this for you moving forward. We are also always here to ensure you are taken care of if there are any issues.Per your request, weve also canceled your plan, so you wont be billed by Daily Harvest moving forward. Im really sad to see you go, but I am so glad that you gave Daily Harvest a try. Please know that youre welcome back at any time - just log in with your email to create a new plan! If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (*************************************************) any time. We are always happy to help!Take care.

Continually leaves the box vertical making it difficult to carry and dangerous to open with the dry ice. I specifically asked for horizontal box every time and they continuously do vertical which is dangerous with dry ice when I open it. Theyve also delayed my orders multiple times. I complained to no effect or apology as if I dont need or rely on food to survive and expect a delivery so relied on it. They seem to want to **** off customers at this point. Would not recommend. The delivery has gone way down hill yet the price went up.

Hi **,Thank you for reaching out and letting us know about this experience.I am sorry to hear that you have had trouble receiving delayed and melted boxes. I do see that you were in touch with our ************* Team via email on February, 2nd, 2024 to report this. You have been refunded the full amount of $134.74 and this will take 3-5 business days to reflect in your bank statement.We try to pack enough dry ice to ensure that all of the food stays frozen from our kitchens to your doorstep, no matter what position the box is left in, as we know that carriers may not always place the box right side up and we have a 1-2 day delivery window. That being said, I understand youve had issues with receiving melted boxes and this has been flagged directly to our logistics team. We are going the extra mile to ensure your boxes moving forward arrive frozen. We are also always here to ensure you are taken care of if there are any issues.Dry ice is always packed either on the top, bottom or both sides of the box. There should always be a cardboard divider on top of the plastic bag of dry ice to further prevent any issues safely removing the dry ice. If you ever run into an issue where there is no divider or the dry ice is not properly packed in your box, please flag this to us right away.If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (*************************************************) any time. We are always happy to help! Take care.

Overpriced and very lacking in quality control. Packaging was open upon delivery and one of the meals was scattered throughout the package. Tried to complain but never received any response from their **** poor customer email service and they dont ever answer their phones.

Hi **,Thank you for reaching out. Im really sorry to hear that your delivery was damaged. This is not the normal DH standard, and we would love to make this up to you. I definitely recommend tossing any food that arrived open, since we are unable to guarantee the quality of the ingredients.Im afraid I do not see an account or any outreach from the email ******************** Please feel free to call us ***************) between 9am-6pm ET. You can text us *************), or live chat between 9am-9pm ET. You can also email us at (*************************************************) at any time.We are always happy to help and want to be sure you are taken care of.Take care,

Found plastic in two smoothies. Contacted customer support. They asked me to send the pieces back to them in which I did in June. No one ever got back. I reached out again in early Aug and they replied that someone would be back in touch. Over a month later no one has been in contact. They obviously do not take customer service or food safety seriously.

Hi ******, thanks for reaching out and I am so sorry to hear that you found foreign plastic in two of your smoothies. That is absolutely not the standard we hold ourselves to, nor is it the stellar experience we wanted you to have, so wed love to do everything we can to turn this around for you. Our Food ************************ team in our production kitchen has completed their investigation. After a full inspection of all tools and equipment, the investigation did not find anything that matches the foreign material and we have concluded that the foreign material did not originate from our production kitchen. We have expanded the investigation to our ingredient suppliers to work to identify the potential source of the material. Additionally, we have not received any further reports of this type of foreign material, and this appears to be an isolated incident. Please don't hesitate to reach out to our Care Team at ************************************************* if you have additional questions or concerns. Take care.

This company's service is designed to be accessed through an app, but there is no way to delete your account from the app. There is also no phone number to reach them. They charged me for an order and sent it to the wrong city and refuse to reimburse me.

Hi *********, thanks for reaching out and I am so sorry to hear that youve had trouble cancelling your plan. At this time, pausing or cancelling can only be done through our website rather than the app. I sincerely apologize for the inconvenience. That said, I do see that you were able to get in touch with our Care Team on 9/15 in order to both pause your plan as well as receive a refund for the accidental order that went to the wrong address. Please expect to see your full refund reflected on your bank statement within 3-5 business days of the processing date. For future reference, to pause your plan, follow these instructions: Click on the menu at the top left corner and select "Manage Plan" from the dropdown > Click the "Edit" button next to "Plan Status > From here you can continue with pausing your plan by clicking Pause" > Click Next at the bottom of the page > From the dropdown menu select a reason for pausing and then click Pause Plan at the bottom of the page > Click Yes, Pause Plan in the pop-up window. If youd like to cancel your plan instead, you can continue on to the following steps: Click on the Edit button next to "Plan Status" once more > Select End Plan" > Click End Plan once more to confirm you'd like to cancel. I do hope this helps, but if you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (*************************************************) any time. We are always happy to help! Take care.

Horrible. There is no way to cancel. This is why you never sign up for auto-anything. I have no choice but to contact my bank to say I have "lost my card". Think on this: if any company is that desperate to NOT have you cancel, just how good is their product and should you be using/digesting it? My reason for canceling is their packaging is just not good. Some arrive with the seal broken. Broken and open to freeze-burn is something I say no thank you to. I have EVERY RIGHT to form my own opinion and not have some company make it so I cannot cancel. Your hubris is just disgusting.

Hi *******,Thanks for reaching out and Im so sorry to hear that you want to cancel. Ive gone ahead and canceled your plan, so you wont be billed by Daily Harvest moving forward. At checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled before our Sunday 6pm EST weekly cut off. You may always cancel your plan by logging in to your account > head to Manage Plan > pause your plan > select End Plan > click End Plan once more. We are also so sorry to hear that youve also run into issues with our packaging. We truly value feedback from our customers and are always looking to improve, so I will be sure to pass this along to our team.

I was informed of a recall of the meals containing lentils and told to throw them out. I requested a refund and was given $9.79. I had several containers, and that covers one. So I paid for food that couldn't be consumed, and they didn't offer or give a refund.

Hi *******, thanks for reaching out and sharing your feedback. I see you have placed one order of French Lentil + Leek Crumbles and have been refunded for it, but I have gone ahead and processed a full refund of the remainder of your latest box in the amount of $153.83 as an exception for you. Please allow up to 5 business days for this to reflect on your bank statement. We can confirm that the issue we are investigating is specific to French Lentil + Leek Crumbles. Nothing matters more than the health and safety of our customers and we deeply value the trust you put in us and our food every day. That means quality, safety, and transparency are and always will be our top priorities.

Please read and hold Daily Harvest accountable for their poor and UNSAFE packaging. Handing out refunds and replacements is not sufficient by a long shot. I just received my first box of Daily Harvest. Before I called customer service, I wanted to see if anyone else had a similar experience. My box arrived soggy and not fully sealed. When I opened the top, the ice packaging was open. Part was stuck to the top of the box, while the rest was melting. It looked like some ice cubes were left in the bottom of the stuck bag. I loosened the already opened bag from the lid. It was still leaking so I quickly put it in the sink. Immediately the "melting ice" exploded because it was poorly packaged DRY ICE. It filled the immediate area, burning my hand. I ran to the bathroom to soak my hand. Returning to the box, I saw the cardboard divider above the food was soaking wet. The food containers were a just tossed around in a mess. Some frozen, some not. Again...unsafe.My hand continued to worsen. It is burned, swollen and unbearably itchy. My doctor had to call in a topical prescription. Now that I have done my research, it is clear this is a WIDESPREAD problem. Nothing is being done but lip service. What if a child had pulled up the lid on that box? Daily Harvest's Motto...We believe in "healthy" and "natural"Stand for something And should be used in practice,Not just on the packaging. ( THEY GOT THAT RIGHT)We know there's a better way.I was so excited to try Daily Harvest's healthy and easy meals today. Instead, my hand feels like it is going to explode, I had to get a prescription from my doctor, and I have a soggy cardboard mess in my kitchen.I am not calling Daily Harvest to hear from the team " sorry that happened, we are making changes, looking into it. Blah blah blah. They won't do a thing until they are legally required. Something needs to be done legally to force safety standards upon Daily Harvest. I hope this review helps others.

Hi ****, thank you for reaching out and Im so sorry to hear about your experience with our dry ice. That is certainly not our norm, so Id love to make sure we turn this around for you. I see you are already in communication with Care Leadership regarding this issue. Were happy to give you a call any time - please let us know what day and time work best for you and well have a manager follow up with you.