Business ProfileforDaily Harvest, Inc.

TLDR: 1) Shop elsewhere. This company is scammy. 2) If you must keep ordering from them, take a screenshot (make sure the date is visible) every time you skip orders, so you have proof when your orders randomly repopulate (and they will - constantly). Otherwise, you will receive and pay for an order you did not want (with random flavors) and customer service will blame you. Additionally, remove payment methods between orders. As a customer of ********************** I had to constantly monitor my account as orders that were intentionally skipped would randomly repopulate and I would be sent an order I did not want and charged in-full. After Daily Harvest updated their website my entire skipped history was repopulated and I was sent yet another box I had absolutely skipped. In fact, every single upcoming order (that I had skipped weeks and the week prior - again, constantly having to monitor my account) were marked "active". A box full of flavors I do not even enjoy (and would not order in bulk) arrived when my freezer was already full, and all I could do was shake my head. Instead of taking this seriously, customer service ("*******") replied by stating "I'm sorry you didn't make the cutoff to cancel. Here is how you can cancel your account". No apology and they kept my money. I removed all forms of payment on my Daily Harvest account and I have not received a single incorrect order, nor are my orders randomly repopulating. This would have happened at least 3 times by now. Buyer beware. I suggest not ordering from a company that lies to and steals from customers with zero accountability when their platform glitches (that is giving them the benefit of the doubt), or at the very least, remove your method of payment (cancel a virtual credit card) after each order. If this is happening to you, just know this isn't the first time. If you have screenshots (proof) submit this to ***.

Hi *******,Thank you for reaching out. I am sorry to hear about this experience.Daily Harvest is a subscription service where you receive weekly deliveries unless you skip or cancel before the cutoff. At checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled before the cutoff ******* explained by our Care Team when you reached out on 9/11, we have no record that your order for the week of 7/28 was skipped before or after our migration to the new site. Therefore, you received a delivery on 7/31 because that order was not skipped prior to the cutoff time.After this delivery, I do see that you went in and skipped the next five weeks from the week of 8/4 to the week of 9/1. We allow you to edit your orders five weeks in advance. Your order for the week of 9/8, however, was not skipped and therefore you received a delivery on 9/11. Because this order was not skipped prior to the cutoff time and the order has been delivered, we are unable to offer a full refund for this. Your cutoff time is three days before your estimated delivery day. We do send you a reminder via email at least 24 hours in advance so you dont miss the chance to make changes before youre billed. I am sorry if you did not have a chance to see this.I understand you were not expecting this, so I was able to make a one-time exception and issue a 50% refund for your last order. This refund of $43.20 will take 3-5 business days to reflect on your bank statement. At this time, you are still on an active weekly subscription. When logging into your account, you can see your weekly cutoff time under the Your Box box icon. Keep in mind to make any edits/skips prior to this cutoff time.If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (********************************************************************************************) any time. I do hope this helps, but if you need further assistance please reach out to one of our support channels. We are always happy to help!Take care,