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          Find a Location

          American International Group, Inc. (AIG) has 86 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • American International Group, Inc. (AIG)

              1271 Avenue of the Americas Fl 41 New York, NY 10020-1304

            • American International Group, Inc. (AIG)

              P.O. Box 908 Lynbrook, NY 11563-0310

            • American International Group, Inc. (AIG)

              80 Pine Street New York, NY 10005

            • American International Group, Inc. (AIG)

              1 New York Plaza New York, NY 10004

            • American International Group, Inc. (AIG)

              32 Old Slip, 21st Floor New York, NY 10005

            Business ProfileAmerican International Group, Inc. (AIG)

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1271 Avenue of the Americas Fl 41

            New York, NY 10020-1304

            Visit Website
            (212) 770-7000

            Customer Reviews

            1.02/5

            Average of 120 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            440 complaints closed in last 3 years

            123 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            American International Group, Inc. (AIG) has 86 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • American International Group, Inc. (AIG)

                1271 Avenue of the Americas Fl 41 New York, NY 10020-1304

              • American International Group, Inc. (AIG)

                P.O. Box 908 Lynbrook, NY 11563-0310

              • American International Group, Inc. (AIG)

                80 Pine Street New York, NY 10005

              • American International Group, Inc. (AIG)

                1 New York Plaza New York, NY 10004

              • American International Group, Inc. (AIG)

                32 Old Slip, 21st Floor New York, NY 10005

              Headquarters
              1271 Avenue of the Americas Fl 41, New York, NY 10020-1304
              BBB File Opened:
              2/24/2000
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Incorporated:
              1/1/1967
              Type of Entity:
              Corporation
              Alternate Business Name
              • Commerce and Industry Insurance Company
              • Granite State Insurance Company
              • Illinois National Insurance Company
              • Landmark Insurance Company
              • Lexington Insurance Company
              • The Insurance Company of the State of Pennsylvania
              • AIG Bank
              • AIG Direct
              • SunAmerica Financial Group
              • United Guaranty Corporation
              • American General Center (AGLA)
              • American General Life Companies
              • FSC Securities Corporation
              • Royal Alliance Associates
              • Sage Point Financial
              • SunAmerica Asset Management
              • Variable Annuity Life Insurance Company (VALIC)
              • Western National Life Insurance Company
              • International Lease Finance Corporation
              • Chartis Insurance, Inc
              • American Home Assurance Co.
              • American Home Assurance Company
              • National Union Fire Insurance Company of Pittsburgh, PA
              • New Hampshire Insurance Company
              Business Management
              • Ms. Tahaiwa Quarless, Manager, Consumer Complaints Division
              • Ms. Laura Gallagher, Global Head of Corporate Citizenship
              • Mr. Peter Zaffino, Chairperson/CEO
              • Ms. Sabra Purtill, Executive Vice President
              • Mr. Tom Bolt, Executive Vice President/Chief Risk Officer
              • Ms. Rose Marie Glazer, Executive Vice President, Chief Human Resources & Diversity Officer and Interim General Counsel & Corporate Secretary
              • Mr. David McElroy, Executive Vice President & Chief Executive Officer, General Insurance
              • Mr. John Repko, Executive Vice President & Chief Information Officer
              • Mr. Claude E Wade, Head of Global Business Operations & IT & Chief Digital Officer
              Contact Information

              Principal

              • Mr. Peter Zaffino, Chairperson/CEO

              Customer Contact

              • Ms. Tahaiwa Quarless, Manager, Consumer Complaints Division
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              441 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased ********** Guard insurance for a trip to ****** my wife and I were taking from September *****, 2024.Unfortunate my wife who suffers from early signs of dementia was told by her doctor in July that it would be best if she did not travel, especially to *******Because of this we started the process of filing a claim with ********** Guard and submitting the necessary documentation.Everytime we checked on our claim we were told it was missing certain documents that we had already submitted.We finally submitted all the correct documents and had to submit them 3-4 times before I received a call from the adjustor, ***** ******, telling me the claim was turned down because one of the boxes on the medical form from her doctor was not checked correctly. This was in late July.I had the doctors form changed and once again submitted all the documents (13 pages) in late August. The only response I received was an email telling me they received my documents.Customer service says the claim review can take 3-4 "business" weeks before you hear anything. I check on October 8th and I was told by customer service that the claim would be submitted that day. What happened for the month of September?I have spoked with customer service 3x since October 8th and got nowhere. In my last call this week I asked the agent to send a message to ***** ****** to call me. No call! Nothing!This company is absolutely impossible to work with and has no regard for their clients who have paid, in my case, $545.00 for this insurance coverage.Something needs to be done so that every customer does not have to go through this aggravation.
              Read More
              Read 440 More Complaints

              Customer Reviews

              120 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Garlena I

              11/07/2024

              I have owned a life insurance policy and annuity for 30+ years with American General Life Insurance now known as *** or Corebridge Direct. I have treid for months to contact someone, anyone, via email and phone, from the company to assist me with my annuity. I have called numerous phone numbers, just to name a few : ************ ************ 888.517.9779 888.978.5371 844.452.3832 858.309.3000 NOBODY is willing to help me. I have even had a few say that I am NOT a policy holder. I provided the policy number, my SSN, and documents proving such. There has to be someone available to talk with the clients!! It is ridiculous the amount of HOURS that I have spent on the phone for NO HELP! I am just asking for assistance from anyone who may know who the CORRECT person is to contact. It's like a covert operation trying to track this company down!
              Read 119 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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