Current Alerts For This Business
Pattern of Complaint:
BBB files indicate a Pattern of Complaint concerning jewelry purchased from a Diamonds International (DI) location while on a vacation or cruise. As of May 2024, consumers who complain to BBB about this company cite a few issues, one of which is flawed or inferior merchandise. Several consumers report that the jewelry that they bought from Diamonds International either breaks shortly after purchase or is inferior in quality. Other consumers claim that the results of an independent appraisal for jewelry they purchased from DI is much lower than what they were told at the time of purchase. In some cases, the difference in the independent appraisal is reportedly several thousands of dollars less than what was paid. A few consumers claim they were told by company representatives at the time of purchase that if they are not satisfied with the product, they can return the merchandise, but several consumers who are reportedly seeking a refund allege that they encounter difficulty with the company in reaching anyone to assist them.