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          Find a Location

          Diamonds International has 26 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Diamonds International

              1290 Avenue of the Americas Fl 32 New York, NY 10104-3301

            • Diamonds International

              365 Washington St Boston, MA 02108-5110

            • Diamonds International

              PO Box 33802 Detroit, MI 48232

            • Tanzanite International

              Juneau, AK 99801

            • Diamonds International

              Ketchikan, AK 99901

            Business ProfileDiamonds International

            Jewelry Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate a Pattern of Complaint concerning jewelry purchased from a Diamonds International (DI) location while on a vacation or cruise. As of May 2024, consumers who complain to BBB about this company cite a few issues, one of which is flawed or inferior merchandise. Several consumers report that the jewelry that they bought from Diamonds International either breaks shortly after purchase or is inferior in quality. Other consumers claim that the results of an independent appraisal for jewelry they purchased from DI is much lower than what they were told at the time of purchase. In some cases, the difference in the independent appraisal is reportedly several thousands of dollars less than what was paid. A few consumers claim they were told by company representatives at the time of purchase that if they are not satisfied with the product, they can return the merchandise, but several consumers who are reportedly seeking a refund allege that they encounter difficulty with the company in reaching anyone to assist them.

            Contact Information

            1290 Avenue of the Americas Fl 32

            New York, NY 10104-3301

            Visit Website
            (800) 515-3935

            Customer Reviews

            4.5/5

            Average of 326 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            100 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Diamonds International has 26 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Diamonds International

                1290 Avenue of the Americas Fl 32 New York, NY 10104-3301

              • Diamonds International

                365 Washington St Boston, MA 02108-5110

              • Diamonds International

                PO Box 33802 Detroit, MI 48232

              • Tanzanite International

                Juneau, AK 99801

              • Diamonds International

                Ketchikan, AK 99901

              Headquarters
              1290 Avenue of the Americas Fl 32, New York, NY 10104-3301
              BBB File Opened:
              8/24/2004
              Years in Business:
              33
              Business Started:
              1/6/1991
              Business Incorporated:
              6/18/1991
              Type of Entity:
              Corporation
              Business Management
              • Mr. Albert Gad, President
              Contact Information

              Principal

              • Mr. Albert Gad, President
              Additional Contact Information

              Fax Numbers

              • (212) 764-2302
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              100 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/11/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              During a Royal Caribbean cruise Thanksgiving week 2022, we stopped at Diamonds International in Roatan, ********. After intense, non-stop sales pressure, I purchased several items, including a pair of Crown of Light chocolate and white diamond earrings and a Crown of Light chocolate and white diamond necklace. Upon getting these home, and having our jeweler look at them, he pointed out that the diamonds are so flawed and inferior that he would never even sell such horrible quality. (Now, I'm wondering if they switched the product?) When I asked for an appraisal, he said $400 for the earrings (I paid $4900) and $500 for the necklace (I paid $3665). I went on another cruise in April, and discovered Diamonds International now has a store onboard Royal Caribbean ships. I took the earrings and necklace to the store and explained the situation asking to return the purchases for a refund. The regional manager said there was nothing he could do, unless I wanted to upgrade and pay even more for another higher quality purchase! I just want to return these horribly inferior, over-price pieces and get my money back. I will never set foot in a Diamonds International store again. Anywhere.
              Read More
              Read 99 More Complaints

              Customer Reviews

              326 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charity W

              11/15/2024

              I had just purchased a ring from Cozumel and realized that it was missing a stone once I got back on the ship. I sent an email to the customer service line asking for any help with their issue. ******* G was able to file a claim on my behalf and with her help I was able to get my ring fixed very quickly! The timeline that was expected was a lot longer than it actually took and I had my ring fixed and back to me within two weeks. I really appreciated her help throughout the process and how easy it was to communicate with her! Would definitely recommend her in the future!
              Read 325 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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