Business ProfileforLendKey Technologies, Inc.

I attempted to apply for a student loan but was denied because I mistakenly provided incorrect income information. I discussed re-applying and they confirmed that I can without a new credit inquiry. Upon re-applying, the only option given to me was a different credit union. When I asked if this would be a problem, I was told that it would not; that I could just become a member of that other credit union. I continued with my application and received a second credit inquiry. I presented them with the history and asked them to remove one of the credit inquiries. I was told via chat that I had applied on the wrong web page and I should have applied vie a different link provided by the tech rep. ******** that link was broken. The chat rep said they could not help me further so I initiated a call. They completed an investigation that did not include any broken links sent to me or any miscommunication from their reps. I talked with a supervisor who refused to reopen or transfer the investigation to another supervisor. The supervisor said it was my fault for not providing the tech reps with enough information. This person also refused any active assistance, stating that he did not want to create more work. I asked if I could forward screenshots to show that I was being given broken links and the supervisor said there was no way to do so. I asked the supervisor to review my chat histories with me and he refused.