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          Find a Location

          Lord & Taylor has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lord & Taylor

              1 W 34th St Fl 10 C/O Saadia Group New York, NY 10001-3011

            • Lord & Taylor

              750 White Plains Rd Scarsdale, NY 10583

            • Lord & Taylor

              121 E City Ave Bala Cynwyd, PA 19004

            • Lord & Taylor

              200 Plaza Real Boca Raton, FL 33432

            • Lord & Taylor

              1455 Lake Cook Road Northbrook, IL 60062

            Business ProfileLord & Taylor

            Online Retailer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 08/02/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-33330-KRH. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court Eastern District of Virginia 701 East Broad Street, Suite 4000 Richmond VA 23219 for resubmission to that court. The case number should be entered on the form.

            Additional business information

            Additional Info:
            Hudson's Bay Company acquired Lord & Taylor Holdings, LLC in January 2012.
            Additional Info:
            Lord & Taylor is one of a number of brands currently owned by Saadia Group LLC. A separate BBB Business Profile for this business is available at https://www.bbb.org/us/ny/new-york/profile/holding-company/saadia-group-llc-0121-87167560
            See all additional business information

            Contact Information

            1 W 34th St Fl 10

            C/O Saadia Group

            New York, NY 10001-3011

            (650) 747-8331

            Customer Reviews

            1.05/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            571 complaints closed in last 3 years

            270 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 199

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Lord & Taylor has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lord & Taylor

                1 W 34th St Fl 10 C/O Saadia Group New York, NY 10001-3011

              • Lord & Taylor

                750 White Plains Rd Scarsdale, NY 10583

              • Lord & Taylor

                121 E City Ave Bala Cynwyd, PA 19004

              • Lord & Taylor

                200 Plaza Real Boca Raton, FL 33432

              • Lord & Taylor

                1455 Lake Cook Road Northbrook, IL 60062

              Headquarters
              1 W 34th St Fl 10 C/O Saadia Group, New York, NY 10001-3011
              BBB File Opened:
              3/11/1999
              Years in Business:
              199
              Business Started:
              1/1/1826
              Date of New Ownership:
              10/16/2020
              Business Incorporated:
              11/23/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Lord & Taylor Ecomm LLC
              Business Management
              • Mr. Jack Saadia, Principal and Co-Founder, Saadia Group
              Contact Information

              Principal

              • Mr. Jack Saadia, Principal and Co-Founder, Saadia Group
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              571 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I purchased a shirt online, got confirmation that my order was received and was not contacted after that. The confirmation contained a statement that Lord & Taylor would notify me when the item shipped. When I didnt receive any notice after several weeks, I followed up with an inquiry about the order and did not receive a response. My order was placed on April 3, 2024, it is order no. ********* and the total including shipping was $41.72.
              Read More
              Read 570 More Complaints

              Customer Reviews

              61 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nel B

              05/15/2024

              I ordered a dress for a wedding that didn't fit and returned since September of last year. I have been emailing since and have yet to receive my refund. I contacted my credit card company and sent my returned receipt and purchased receipt and still didn't get a refund. Lord and Taylor has been giving me the run around to steal my money and no one to talk to. I'm still waiting for my $411.00 and I will not let them steal it. I WILL NEVER SHOP FROM THERE AGAIN!!!
              Read 60 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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