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          Find a Location

          PublicGoods.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePublicGoods.com

            Online Retailer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 838

            New York, NY 10008-0838

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            Customer Reviews

            1.39/5

            Average of 49 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            194 complaints closed in last 3 years

            32 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            PublicGoods.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              PO Box 838, New York, NY 10008-0838
              BBB File Opened:
              5/29/2020
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              194 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              08/13/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I bought from public goods company several years back. It was a one time purchase. I did not realize what I made the purchase and fine print. I had a 14 day trial membership and I did not notice in the fine print after the trial notice there would be a $79 annual membership fee. This has been going on for several years and I just caught it on July 23, 2024 for a billing charge on June 22, 2024. I sent an email to the company canceling my membership and requested a refund for the June 22, 2024 billing. The company acknowledged receiving my cancellation by email but has not refunded the $79 to the credit card company. I am using with them. I called the credit card company that public goods has the card number for and I requested a new credit card number so next year when they build, it will bounce back like a rubber ball .
              Read More
              Read 193 More Complaints

              Customer Reviews

              49 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Craig E

              09/24/2024

              I have been using products from Public Goods for about 9 months now. This brand has all the criteria for me. Lack of bad ingredients, minimalist aesthetic, good prices, and eco-conscious. I use everything from here. I am a fan of their personal care products and tree-free paper products. My wife loves their ramen and tampons. Everything is simple, great, and I love that most is refillable. I'm shocked that their ratings are so bad. I read through them before I bought anything and went in with some trepidation. I saw people always said they had no idea they would be charged an annual fee and that was a vast majority of it. When I put my order in, they have a few things explicitly stating they will charge the card an annual membership. You cannot continue with the order without clicking a checkbox acknowledging the annual membership. That was at the start of 2024. Read what you click.The membership isn't the cheapest per se but if you use their stuff often like i do, it pays for itself rather quickly. Overall I am happy about their products and I will continue using them. If you stick with it and are willing to pay the subscription, then go for it!
              Read 48 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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