ComplaintsforBarkBox
Pet Supplies
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Complaint Details
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Initial Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I subscribed to Barkbox, which sends monthly toys and treats to dogs. I got two months worth, and attempted to cancel because it was poor quality. They refuse to allow me to cancel. They use predatory tactics to force customers into year long subscriptions. I asked and they refuse to allow cancellation. I will have to block my credit card. I have sent and received 3 emails.Business response
11/08/2024
Thank you for taking the time to share your experience with us. We truly apologize for the frustration you've experienced while trying to cancel your subscription. We also apologize that the toys did not work out for your dog. Please know that we did not intend for this process to be difficult. We have closed your account, so you will not be billed again. Your dogs November box has already been packed, and its too late to cancel this shipment, but it will be your last box. Please keep an eye out for an email from our Leadership team to confirm the cancellation. We truly appreciate your patience and thank you for trying out Bark.Initial Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the second straight year, BarkBox has said that my account was set to auto renewal. This time last year, I believed them and paid for another year of service. I set my account to not auto renewal last year and was billed again this year. I have received no satisfaction from them. i would like a refund of $320.44 that they billed me and for my account to be permanently disabled so this does not happen again. Its unscrupulous that companies like this go after senior citizens and drain their bank accounts.Business response
11/08/2024
Thank you for taking the time to share your experience with us. We sincerely apologize that your subscription was auto-renewed despite your attempt to cancel it beforehand. We checked your account and found no record of the cancellation to stop the plan from renewing. Were very sorry that this was not caught by the system. Our team has been in touch, and your account has been closed. The full refund will be credited back to your ****** account within 3-5 business days. If theres anything else we can do to make this right, please reply to our email so we can assist further. We truly appreciate your patience, and thank you for trying out Bark.Initial Complaint
11/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Barkbox renewed by subscription without notifying me that *** was upcoming and will not allow me to cancel until it comes up for renewal. Their business pratices are dispicable. I wish to cancel renew and cancel current subscription and be refunded.Business response
11/08/2024
Thank you for taking the time to share your experience with us. We sincerely apologize that your subscription was auto-renewed. To clarify, all of our subscriptions are set to auto-renew at the end of the commitment period unless canceled beforehand. Were sorry this was overlooked. We have closed your account and issued a full refund. Please watch for an email from our leadership team, which will include details of the refund and confirmation of the cancellation. We truly appreciate your patience, and thank you for trying out Bark.Customer response
11/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
Initial Complaint
10/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a product and they sent it to the wrong address. I have been trying to reach out to them for three days to try and get things resolved and get the package sent to the right address. They have not been commutative. Ive tried to contact them 4 different ways and cant get anyone to contact me at all. They already charged my account and obviously Im not going to receive the package since its being sent to a completely different state.Business response
11/06/2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration caused by your box being sent to the wrong address. After reviewing your account, we can see that our team responded to your email five days ago with a resolution. Weve placed two replacement orders to make this right for you, and the boxes have already shipped to your address. You should receive tracking notifications to monitor their progress. Rest assured, we have updated your shipping address to prevent any further issues. If theres anything else we can do to help, please dont hesitate to reply to our teams email. We truly appreciate your patience, and thank you for choosing BARK.Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to get a response from BarkBox and no one responds. There is no phone number either. My request was for the super chewer 6 month box with extra toy and crocs (pink size large) I requested they clarify I ordered this, no response. I wound up reordering and those 2 options werent included. I am so disappointed in their customer service.Business response
10/31/2024
Thank you for taking the time to share your experience with us. We offer our sincerest apologies for the frustration this has caused you when reaching out for help about the details of your subscription. We can see that you are signed up for a 6-month Classic subscription with us but the Super Chewer plan was not selected and the promo was not successfully applied. We are so sorry that this happened. Please keep an eye for our team will be in touch with you to discuss this further and we will do our best to provide a resolution. We truly appreciate the opportunity to spoil your pup. Thank you for your patience and for choosing BARK.Customer response
11/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
Initial Complaint
10/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My wife and I signed up for BarkBox for over a year starting in 2022. No issue with any of the deliveries but after our dog stopped playing with the toys we were essentially paying for a box of treats for far too much money and toys he didn't touch. My wife called to cancel the subscription winter of last year and was told you CANT cancel until the year is up (also absurd) but the male employee said he'd lower the membership tier for us to the cheapest box and in July of 2024 it would satisfy the one year and then cancel permanently. Well, the employee failed to do whatever he had to internally to make that happen and dropped the ball. So we kept getting the boxes and still do today! (October 2024). My wife called AGAIN recently and Barkbox is forcing us keep the subscription AGAIN until July, who knows if it's actually going to cancel again. This is horrid customer service and extortion, forcing us to keep the membership. Even if it's in writing, it's unacceptable the employee didn't AT LEAST end the subscription July of 2024 and now we're forced to keep another year. Absurd. At the minimum we should get $27 a month ($81) refunded from July of 2024 and force them to stop our membership now!Business response
10/29/2024
Thank you for taking the time to share your experience with us. We offer our apologies for the confusion and frustration this has caused you. We are unable to locate an account with the email address provided and the shipping address indicated was not complete but we want to help. Please reach out to ******************************** and share the email address that the account is under so that we can resolve this for you. Thank you for your patience.Customer response
11/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a marketing email from Bark Box with 5 different sexual references. I am extremely uncomfortable and feel like this would be considered sexual harassment. The business told me they would pass the info along but take no other action.Business response
10/04/2024
Thank you for taking the time to share your experience with us surrounding both the email and the experience you had with our team. We deeply apologize that the email from us has made you feel uncomfortable. That isn't something we ever want to do. Our team has reached out to you via email. Please let us know if we can assist in any other way.Initial Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I didn't even see the 6 month subscription. I tried to cancel and they keep taking the fee out of my bank account every month. I want all shipments and fees stopped now.Business response
09/04/2024
Thank you for taking the time to share your experience with us. We offer our sincerest apologies for the confusion and frustration with the commitment length and charges. The plan was for 6 months with a free Double Deluxe Box promotion that is only available for those committing to 6 or ******************************************************** that commitment after the auto-renewal is turned off typically. Rest assured, that your plan has been closed completely at this time and you have been refunded for the September box. You will not be charged again or receive any more boxes. Thank you for your patience and if you need further clarification please let us know.Initial Complaint
09/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
we have not gotten our bark k box for august yet and it is september. we get charged every month at the beginning of the month *****. they have been late the last 3 months.i have emailed them and haven't been able to call them because there is no number. when i have tried to cancel, they say we are under contract and cannot cancel til it is overBusiness response
09/03/2024
Thank you for taking the time to share your experience with us. We extend our sincerest apologies for the frustration with the delay in the August box being shipped as well as the previous delays in past months. We experienced unexpected warehouse delays and are doing everything we can to avoid that in the future. Your account has been fully closed so you will not be billed again and we have just refunded you in full for the August box charge. Thank you for your patience and keep an eye out for further communications from our team.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I pay for the monthly subscription which comes out of my account the same time every month. The box is supposed to ship within the first two weeks of the month. I continually have to contact them well past that time because it doesnt ship. Today is the 21st and it still hasnt shipped. Last month was the same. I either want my subscription cancelled or refunded. If they could get their customer service and shipping practices h see control, I would be fine to continue but I have had to contact them too many times for the same problem.Business response
09/06/2024
Thank you for taking the time to share your experience with us. We extend our sincerest apologies for the frustration with the delay in the August box being shipped as well as the previous delays in past months. We experienced unexpected warehouse delays and are doing everything we can to avoid that in the future. That being said your account is set to fully close after your free September box ships and you will not be billed again and we have just refunded you in full for the August box charge. Thank you for your patience and keep an eye out for further communications from our team.Customer response
09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
240 total complaints in the last 3 years.
109 complaints closed in the last 12 months.