ComplaintsforBarkBox
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
December 2021 I was billed ***** for add ons which I only received 2 of the items, so a very partial order and can not get a response from the contact info they provide, I would like a refund for the order that was not fulfilled and a contact number to speak with a representativeBusiness response
12/20/2021
Thank you so much for taking the time to share the details of your experience with BARK. We extend our sincerest apologies that you have experienced some confusion regarding your add on order for December. I see that you spoke with someone from our team on Friday and those items were all shipped and marked delivered. Please keep an eye out for communications from our ************** the total cost and the items that were delivered. Thank you for your patience.Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Received a fraudulent charge on my credit card and had to cancel the card altogether. Then received a package from BARK BOX MONTHLY via ****** Never ordered this: monthly subscription to dog toys- and we do not have a dog or any pet for that matter ! I texted the company to call me, and have not heard back. They do not have a way to reach anyone by telephone. This company is completely fraudulent and has caused me too much time already dealing with cancelling my card.***** *****Business response
12/16/2021
Thank you so much for taking the time to share the details of your experience with BARK. We extend our sincerest apologies that you have experienced a fraudulent charge to your account. That is very frustrating and upsetting and we are so sorry that this happened to you, especially at this time of year. Rest assured that, as mentioned on the phone 12/15, the subscription has been closed and passed along for further review. You have also been refunded in full. Please keep an eye out for communications from our team and thank you for your patience.Customer response
12/20/2021
Better Business Bureau:
Resolved with BarkBox.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
12/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In November I signed my dog up to receive the monthly subscription to the BarkBox toys and treats. In an attempt to make things easy I paid for the 6 months all at once. For this subscription the company charged my $114.40 on 11/17/21, then $63.21 again on 11/17/21 and then again $10.00. When questioned about this I was informed I would receive a $26.00 refund.I then opted for a stronger chew box since the toys were demolished in about an hour. I was told this would be an additional charge of $31.33 but was actually charged $67.16 on 11/27/21. Then refunded $20.00 on 12/3/21.The company did send out 2 replacement toys for the original November box but has not corrected the balances as they have told me they would. After repeated texting back and forth with the company without resolution I did inform them that I am reporting this to the BBB since the problems are not getting fixed and I am not at all happy with their services. I have exchanged a crazy amount of text messages with this company and they have yet to resolve the problem and I am tired of talking to them.Business response
12/09/2021
Thank you so much for taking the time to share the details of your experience with BARK. We extend our sincerest apologies that you have experienced frustrations and we have been unsuccessful in explaining the total cost and the refunds that you would see to your account. Rest assured that the subscription has been paid in full and includes your promotion and discounts. Please keep an eye out for communications from our team. Thank you for your patience.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 19 I was considering signing up for a subscription to bark box. I initially wanted a one-month subscription but then decided I might try instead a year subscription. I had problems trying to change the subscriptions and was unable to have a full chat with representatives because each time I spoke with one, it disconnected and I had to start over again. I tried speaking to *******, ** and chopper, ******* and **** from 9 pm to 10:51 PM, trying to resolve and cancel the subscriptions. The reps told me it would be cancelled. I then emailed asking for the Subscriptions to be canceled and wanted confirmation so I could start the process over again. I discovered today on my credit card statement that they charged me for both subscriptions, one was for $124.27 and the other was for $28.25. As far as I knew, my transactions were void/cancelled. I wasnt even an active member yet. Nothing was shipped to me. I tried very hard to void/cancel it immediately. I tried calling, emailing for them to call me too. They didnt call. I want a refund back to my credit card from this company. Please help. Thank you.Business response
12/04/2021
Thank you so much for taking the time to share the details of your experience with BARK. We extend our sincerest apologies that you have experienced frustrations with getting your refund. Rest assured that the subscription was closed and refunded in full on 11/19/21. The refunds had been declined on 11/19 but we were not aware of that. That has been fully processed at this time. Thank you for bringing this to our attention and please be on the lookout for correspondence from our team.Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[I checked with my credit card statement and noticed I received a refund for $96.02 and $28.24 totaling $124.26. I was charged $124.27 plus $28.25 totaling $152.52. There is a remainder of $28.26 left to refund me. Perhaps they were not aware of that. Please correct and credit the remaining $28.26 back to my credit card. Thank you
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
12/10/2021
Thank you so much for taking the time to reach back out about this. We are sorry for any confusion. The refund for that was processed on 12/4/21 along with the others and looks settled on our end. We certainly want to help make sure. If you could double-check with your bank that would be appreciated. In the meantime, keep an eye out for further correspondence from our team. Thank you for your patience.Customer response
12/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I believe they are sincere and will check my bank statement. Thank you.
Sincerely,
*************************
Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Imposible to cancel the subscription. Impossible to get on hold of someone. **************** is only by text, ******** or live chat. I have sent several emails on 11/01 asking to cancel my subscription (after six month of auto renewal). I repeatedly stated to cancel my membership immediately and refund my November payment. The November payment was never refunded yet, today 12/01/21 they just charge my credit card again. It has been a nightmare trying to get this cancel. I need my November and December payment to be refunded ASAPBusiness response
12/02/2021
Thank you so much for taking the time to share the details of your experience with BARK. We extend our sincerest apologies that you have experienced frustrations with getting your account closed. Rest assured that the subscription has been closed at this time and you have been refunded for both November and December. Please be on the lookout for correspondence from our team and thank you for your time with us.
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Customer Complaints Summary
240 total complaints in the last 3 years.
109 complaints closed in the last 12 months.