Business ProfileforFamilyAssets Group LLC

We recently discovered that Family Assets had fraudulently created a page with information regarding our retirement community without our authorization. We do not have a Referral Agreement in place with this organization and should not be listed on their website. The information about our community is also inaccurate which has mislead individuals searching for senior living options for a loved one. Upon further investigation we found that "leads/inquiries" from this page are being sent to other communities in the area that do have Referral Agreements with Fixed Assets. This practice is dishonest and confusing to the individual requesting information which ultimately affects how people view the senior ***************. We have requested several times that Fixed Assets and their other entities Care Changes and Silver Assist immediately remove our company information from their website; instead the information has been "updated". We do NOT recommend working with this referral agency due to their unethical business practices.

*********************, We strive to show a comprehensive set of public profiles for senior living communities, regardless of any referral agreements. This is meant to be informational, educational and accurate for our readers while they research the best communities to potentially transition into. All our information is public or licensed, and we strive to keep it as updated as possible. We would be happy to update any information about your community so our readers have a better understanding of ******************, amenities and more. My team has notified me they have already been in contact with you to update your profile, but should you have any additional questions, please reach out to us at ********************************

*************** to the response received from Fixed Assets: While your goal is to create a "comprehensive set of public profiles" you are inaccurately listing information about our community. It is one thing to list our community as a option, it's quite another to grab information from our website making it appear that you are knowledgeable about our community. You are showing independent living condos when our listing is under the assisted living heading. You also state we are an assisted living community, we are not, we offer both independent and assisted living. If your team was interested in providing accurate information you would have worked asked us to provide information for a public profile. Additionally you are not sending inquiries to us to respond to, your team is calling the individual telling them that you have reached out to us with no response, then the individual is called by other communities because you have forwarded their contact information along. I know this as I submitted an inquiry to see what would happen. This practice does not respect the individual seeking information for a loved one, instead they are receiving solicitation calls from communities they have not expressed interest in, this is damaging to the industry. Your company is not ethical and is not operating in a way that respects those in need of services. I have asked several times for our "public profile" to be removed and have been told by *****************************, President of ************* **** that ************** has been notified, and yet nothing has been done.