ComplaintsforGet Cleared

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  LifeMD stole $105 from my papal account. Completely unauthorized purchace of an imaginary product. I googled them to file a dispute but no one answers the phone and they sign you up for "life".No way to get a refund.

  Business response

  12/28/2022

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in further response to the above-referenced complaint.
  
  The customer, *********************************, first ordered Protaren, a prescription drug product, from Rex MD on November 14, 2022, following authorization from an affiliated medical provider.  When making that order, ********************** affirmatively agreed to enrollment in a subscription program and our policy that there are no refunds on prescription drugs.  Another order was made on December 15, 2022, pursuant to the subscription program to which ********************** had agreed.  
  
  Following ************************ emails to us about her subscription, we canceled the subscription going forward.  ********************** will receive no further charges from us.  
  
  Given the ending of ************************ subscription, we consider this complaint to be closed.  
  
  Rex MD

  Customer response

  12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I NEVER authorized a "subscription. I believe This was an ad for pain relief. I received NO notification from them asking if I'd like s,subscription and/or that I would be charged $105 a month when this is NOT a prescription. I never authorized $105 to be taken from my account. This product is a glorified bengay. O never spoke with a *** ** they were a legitimate company they would make it VERY clear what they are doing and charging you.

  They say no refunds? Where was that notification? They never replied to my emails and do not answer their phone. They are victimizing people who cannot read tiny ************ on a video ad.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to cancel, (multiple times, all unsuccessfully), my automatic membership renewal to LifeMD. No-where in the member portal or account settings, once I am logged in, do I appear to be able to cancel my subscription.When I search online 'How to cancel a subscription to LifeMD, I can see the following line in the company's terms and conditions:"If you wish to cancel an Automatic Renewal Program, you may do so at any time by: (i) signing in to your member portal; (ii) calling us at: **************; or (iii) e-mailing us at: ************************************"However, this is entirely false. There is nowhere in the member portal to cancel. When I click 'How to Cancel' in the website's FAQs section, it asks me to log in again and then tells me my password is incorrect - even though I am already logged in. To get over this barrier, I tried changing my password and repeating these steps. Logging in a second time with my new, rest password, I repeatedly get a message that says 'Ooops you are not authorized to view this page.' I tried calling the telephone number, which goes immediately to voicemail. And my email attempts have gone unanswered. It seems this company has designed a website as a complete trap to lock patients into parting with their money and making it impossible to cancel their subscription. I would like my last month's subscription to be refunded to me, given it has been impossible to make this cancellation at the moment I wanted to make it.

  Business response

  12/02/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  We have researched our files and have found no reference to or record of a *********************** at the given mailing and email addresses as a customer.  If ************** would provide us with additional or different information, perhaps we could find a corresponding customer record.  Our customer service telephone number is **************.
  
  LifeMD

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw a ******** advertisement on a pain relief cream they said it was **** for S&H. I purchased it and received the product I had no idea that once you buy it they add you to a subscription. The cream didnt help me I then called to cancel order because they took out$ ***** from my account. They didn't want to refund me and still send me a cream bottle when it doesn't help. I addressed concern and told them they shouldn't suggests products within the chronic pain community the way did because they know we are desperate. Is not right that they force subscriptions on a very vulnerable community. I also told them that I am on a disability budget. Please help me

  Business response

  11/10/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a prescription Rex MD product on October 10, 2022, accepting a trial offer of the product and paying only shipping and handling.  The terms to which ****************** affirmatively agreed when accepting the trial offer provided:  get  a sample of [the product] to try first with no obligation if you cancel within 18 days of your sample shipping date.  Your automatic shipments of [the product] will ship beginning in 18 days and every month thereafter for only $78.99 . . . 
  
  Because she did not cancel pursuant to these terms, ****************** was charged for and shipped a full product order on October 29, 2022.  ******************** subscription going forward has been cancelled.  
  
  Considering that ******************** subscription has been cancelled, we consider this complaint to be closed.
  
  Rex MD

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have tried to contact this company on multiple occasions to cancel my recurring orders. They NEVER respond and their wait times are so outrageous over the phone, that it disconnects. I want my orders cancelled. This company scams people into these subscriptions without the ability to cancel.

  Business response

  08/31/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a Shapiro product on February 23, 2022.  Several subsequent orders occurred pursuant to the subscription to which ******************** affirmatively agreed when first ordering.  Also pursuant to terms to which ******************** affirmatively agreed, a telephone call is required to cancel an ongoing subscription.  
  
  We have no record within the last 60 days of ******************** calling or attempting to call us to cancel his subscription, although he sent emails.  We have canceled his subscription going forward in response to his latest email.      
  
  Given the cancellation of *** ********* subscription going forward, we consider this complaint to be closed.  
  
  Shapiro MD

  Customer response

  09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a free trail offer through ************* with this company. It was to try a shampoo and pay $4.95 for shipping. When I placed the order, there was a bait and switch. I have been charged $79.95 from this company. Within minutes, I sent an email to the support and requested a cancelation. Four hours later I receive an email of them telling me it has already shipped. I do not believe this. I ordered around 4 am EST, and they emailed me before 9am saying it had shipped already. I can't afford this! I am disabled and on SSDI with limited income. I should have never trusted this company. Please help me. I know I informed them before it shipped! There is no where on their site that allows you to cancel an order made by mistake such as other companies do. This is a bad way to do business and it is causing me anxiery. Please tell them to refund my money. They shipped it anyway even though I told them I did not want it. I will refuse the shipment but then they will tell me they never got it back. This is not right at all. I emailed them immediately plus I left a message via their support system on the site.

  Business response

  08/26/2022

  Re:  Complaint ID #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, ordered a ********************** product on August 7, which was the only Shapiro MD order that was made by *******************  **************** had attempted to order the free trial but was mistakenly charged the full price for the order.  The product was shipped to **************** on August 8.  
  
  We have refunded **************** for the cost of the August 7 order and stopped her subscription going forward.  It may take up to 10 days for the refund to appear in *** ******* credit card account.    
  
  Considering this refund, we consider this complaint to be closed.    
  
  Shapiro MD

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a one time software conversion for a document that was .ping and convert to PDF. The program did not work but for the $1.45 I was not interested in getting my money back. Now 15 days later PDF Simpli is charging me $39.95. I called to cancel this deceptive charge but the ************** sends me to a selling cell that wont help me until I listen to their spiel about how they can help me.

  Customer response

  06/16/2022

  Better Business Bureau:
  
  On account# ********, I received an email from company requesting card information to return all monies owed. 
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got charged ***** on my card from Purpurex , and Iv never ordered anything from them I want my money back!

  Business response

  06/13/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, first ordered a *** MD product on July 27, 2020, and made additional purchases periodically over the following 20 months.  The charge for his most recent order, made May 2, 2022, apparently appeared on **************** credit card statement as Purpurex.  As we have attempted to communicate to ************** by telephone and email, Purpurex is simply an alternate billing code for *** MD.  The Purpurex charge was for the same *** MD product that ************** has been ordering beginning in 2020.   
  
  Our efforts to reach ************** to inform him directly about these circumstances have been unsuccessful.  He can call us at ************** and reference this response should he require additional clarification.  
  
  Considering this response and clarification, we consider this complaint to be closed.  
  
  *** MD

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I downloaded the *** editor online and the website stated that they had a free trial and offer a 30 day money back guarantee. I clicked on the annual plan because I thought it was $24.91 and then saw it was billed yearly at $299 but figured I would change it later as their website states they have free trial. While I was in the middle of trying it I charged $299 through my PayPal account. So I quickly cancelled any recurring charges and sent the company an email. A few days later I still had not heard from them so I filed a claim with PayPal. I explained the situation and that on top of this the download did not work. The company responded to my PayPal messages and said that if I dropped my claim with PayPal I would get a speedy refund. That didnt seem right to me so I sent a message to PayPal asking if this was accurate information and if it wasnt I wanted to escalate my claim to a dispute. They said never to drop a claim or they wouldnt be able to get me a refund and escalated my claim to a dispute without any further communication. They then message me back and tell me that they closed the dispute in favor of the seller because I received the item in question. The issue was never that I didnt receive an item, there was never item to dispute receiving. It was a digital download, of course I received it! It just didnt work, was supposed to be a free trial, and have a 30 day money back guarantee! Im questioning PayPals competency at this point as well. I didnt look at the sellers website at the time because of the free trial but after the fact I did and the reviews say scam and that the download doesnt work. Theyre website also states that they are an accredited BBB member. PayPal also told me to contact my card issuer to try to get a refund. They are my card issuer as I paid through my PayPal account with my PayPal cash card. PayPal is saying that they can give me $100 of my money back but only the seller can give me a full refund.

  Business response

  05/03/2022

  Hi ******,
  
  Initial sign up for the account  under the  email address ********************* was March 29,2022 for the annual subscription. We do not offer free trials; we have 14 day trials for the price of $1.45 and $1.95. The option you selected was an annual subscription.  This account had already been closed from our end on 14-Apr-2022. The reason behind the cancellation was that you had already raised a chargeback with PayPal regarding this payment and we also submitted the documentation to them at that moment regarding the dispute so we are unable to assist you with the refund. Since you were in a dispute with paypal then we did not have any access to your amount we had to wait for the issue to resolve to be able to take action . The case was canceled and closed in our favor. We submitted the documentation regarding the dispute before that you did not remove the dispute and did not confirm with us via email.  We kindly suggest you next time to  please contact us before taking action with Paypal  regarding this matter to get more information. In the future, contact us through online chat on our website, email ********************************** or call us at ************. Thanks for using PDFSimpli. 

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Im not sure why my account was cancelled on the sellers end on April 14 when PayPal didnt close my dispute until April 27.  I showed documentation stating in a conversation with PayPal that they cancelled my dispute and had contact with the seller that the seller had my refund.  Also they state that their policy is that they cant refund my money until I drop my DISPUTE.  At the time of these messages, April 6 and 7 I hadnt escalated to a dispute.  We were still at a CLAIM.  The claim wasnt escalated to a dispute until April 11 at which time I asked PayPal if the sellers comments were true about not being able to refund if there was a claim/dispute in place as this seemed like a scam to me.  PayPal said if I was to remove my claim there would be nothing they could do for me if the seller didnt refund me and said NEVER to do this if told to do so by a seller.  PayPal also stated that any company can refund during any process of a claim or dispute.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  06/16/2022

  Hi ******
  For the account under the email address ********************* that was initially made on March 29,2022 was never enrolled in our trial. We offer a 14 day trial for $1.45 or $1.95 After the trial ends it is mentioned you will be enrolled in our base subscription for $39.95. We do offer annual subscriptions for $299.95. As you mention you click the annual subscription you never choose the trial. When you made your dispute with paypal we were unable to initiate a refund in our end until the dispute is resolved. The dispute has dropped and we were able to refund you for the $299.95. Refunds should be received from 5 to 7 business days? We kindly suggest you next time to  please contact us before taking action with Paypal  regarding this matter to get more information. In the future, contact us through online chat on our website, email ********************************** or call us at ************. Thanks for using PDFSimpli.

  Customer response

  06/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  I would just like to say I did reach out to the business online and through email before I contacted PayPal and as I showed proof of PayPal clearly states that a claim doesnt have to be closed for me to have been refunded and I didnt escalate to a claim until I was told by the business that they couldnt refund me!
  
  
   
  
  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The company is not honoring there refund policy. They are using social media outlets to process automatic renewals. When speaking with a customer service rep about the issue, they are aware of the reoccurring issue and states that I would have to wait 80 days to call in for a refund instead of the 30 days the website shows even though I never authorized the automatic renewal from the beginning. The customer service rep says a lot of people have this issue.Website information posted below:Please note that depending on the bank that issued the credit card, a refund can take up to thirty (30) days to appear on your credit card statement. Please note that multiple refunds for transactions processed over multiple billing periods is not permitted. Shapiro MD will only refund the most recent transaction. Shapiro MD reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith or has not used products according to provided instructions or clinician guidance.

  Business response

  05/04/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***************************, first ordered a ********************** product on March 10, 2022.   Another order was made on April 10, 2022, pursuant to the subscription to which **************** agreed when making her first order on social media, as we have confirmed.  In addition, an email was sent to **************** two days before the second charge notifying her of the upcoming charge.  
  
  On April 10, 2022, *** ******* subscription was canceled at her request.  As a courtesy, and pursuant to the current return policy, we have refunded *** ******* April 10 purchase.  It may take up to 10 days for this refund to appear in *** ******* credit card account.
  
  Considering this refund, we consider this complaint to be closed.    
  
  Shapiro MD

  Customer response

  05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩