Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hone has issues with billing and the fact a person never knows when a **** is actually due or advance notice when your card will be debited. The area of a persons account titled " next billing date" is always blank or "undetermined". Then seemingly at random dates you get billed. Its never on a set time schedule like every 30 days. A person has no clue when charges will be taken from your account on file. This is ridiculous. I know of no other business from credit cards to utility bills that do not provide information when payment is due.Customer response
08/12/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Hone has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************************Initial Complaint
07/11/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
For 4 months I have been askeding Hone Health to cancel my subscription and to close the account. All my emails go ignored and I cannot reach them by phone. They have deliberately prevented a cancellation of the account and continue to **** me.Customer response
08/05/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Hone has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have for the last two refills not recieved them prior to the last running out. I have made numerous attempts to contact them through email, phone, and direct message on their website. I have currently been out of my medication for four weeks. I have continued to be charged for services not rendered. All I want i to recieve my medication on time as a desired outcome.
Business response
04/11/2022
Hi,
Thanks for reaching out. We have looked at the customer's concern, and can verify that the we are working with them on resolving their issue. Please let us know if there is anything else that we can assist with.
Regards,
Hone Health Escalation Support
Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My credit card was charged for a testosterone replacement monthly subscription that I never activated. I contacted the company and they said they would refund the money to my credit card. I waited the 5 to 10 days they said I had to for the money to be credited to my card and it never happened. I called them and they told me they know nothing about the credit and that they would have to get back to me. I just want my $200 back that they charged to my card without my consent and without any service being rendered.Business response
05/24/2022
Hello,
Thanks for reaching out to Hone Health. We apologize for the delay in answering. We have reviewed the information provided, but do not see a charge placed on the account. We also advised the customer to send us information in regards to the credit card that was charged on Apr 12th 2022, but have not heard back.
If they can provide us with the below information, we can look into this matter further:
Name on the card
Last 4 digits of the CC
Date of Payment
Amount of payment
Please let us know if we can assist in any other way.
Regards,
Hone Health
Initial Complaint
03/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hone has failed to deliver prescribed medication on time either of the last two months despite calling, messaging, and emailing in upwards of 10x per day seeking help with this issue. Last month the medication arrived 1/2 day later despit contacting customer service over 10 times, and this month the medication is a day late and counting despite attempting to contact customer service over 50 times this past week. I have been charged for and paid for this service in full, however Hone has failed to deliver the agreed upon services. I contacted True Pill directly (they fulfill medication orders for Hone) and they confirmed that Hone has not submitted a single request for my presecription to be filled despite having 3 refills remaining on my prescription. They have also billed me incorrectly, cancelled appointments with no notice, and essentially have a non-existant customer service department. I'm deeply concerned about my health at this point and have no other recouse. Please contact me directly with any additional questions.Last monthCustomer response
03/11/2022
Better Business Bureau:
The business reached out to me today and I passed along the issues I detailed in my initial complaint.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
39 total complaints in the last 3 years.
28 complaints closed in the last 12 months.