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          Rex MD has 1 locations, listed below.

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            • Rex MD

              236 5th Ave Ste 400 New York, NY 10001-7606

            Business ProfileRex MD

            Telemedicine

            Contact Information

            236 5th Ave Ste 400

            New York, NY 10001-7606

            Visit Website
            (866) 294-3772

            Customer Reviews

            1.06/5

            Average of 66 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            92 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            236 5th Ave Ste 400, New York, NY 10001-7606
            BBB File Opened:
            4/14/2021
            Read More Business Details and See Alerts

            Customer Complaints

            92 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I had a mail pharmacy prescription with RexMD. The prescription expired and I did not plan on renewing nor did I want to continue deliveries. The site had said the prescription had expired and cannot be shipped unless renewed. You would think that would be enough to no longer be charged. Lo and behold, the company charged for a prescription that I did not renew and they did not and could not ship. I called and they said they can cancel future orders, but they cannot refund or cancel the one they charged for EVEN THOUGH THE ORDER HAS NOT BEEN SHIPPED, NO PRODUCT WAS DISPENSED, AND NO PRESCRIPTION WAS RENEWED. You're telling me you have no ability to cancel an order that cannot and will not be filled? That is straight up stealing money from people. If I don't receive a refund, I have no choice but to dispute the charge and file a chargeback.
            Read More
            Read 91 More Complaints

            Customer Reviews

            66 Customer Reviews

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            Most Recent Customer Review

            Michael B

            09/19/2024

            Unethical billing practices. Never received product after being billed for a renewal that i tried to cancel.

            Rex MD Response

            09/23/2024

            We apologize for the frustrating experience you've had with our billing and product delivery. We take your concerns seriously and want to ensure that they are addressed. Reviewing your account, we can see that your subscription services have now been canceled so you will no longer be billed for your prescription moving forward unless a refill is requested. Thank you for your feedback and for bringing this to our attention, we greatly appreciate it as it helps us improve our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to help!
            Read 65 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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