49 Customer Reviews
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Review from Olga K
5 stars10/17/2024
AWESOME QUALITY AND PRICE!I want to give a big thumbs up for the large tote I ordered from the Kate Spade Outlet. I was looking for a go-to bag to carry my laptop, textbooks, and some miscellaneous items to school, and this tote is perfect! Its practical, durable, and stylish. Thank you, **** Spade, for creating such a great all-in-one toteI get compliments on it every day! The quality and price are fantastic, and Ill definitely recommend it to my friends and be a returning customer.
Kate Spade & Company Response
10/23/2024
The matter was resolved in 10/23/24. The guest was contacted via email to thank them for the positive feedback.Review from Brooke H
1 star08/31/2024
I love **** Spade products. BUT have had terrible service from the on line site. I ordered perfume 3 weeks ago. They claim 3-7 business days. It missed my daughter's birthday. They offered me 15 percent off on my next order. No apology. There will NOT be a next order.Kate Spade & Company Response
09/11/2024
The matter was resolved on 09/01/2024 & 09/05/2024. An apology and a refund for a not-delivered item was provided as well as gift card for the inconvenience.Kate Spade & Company Response
09/28/2024
The client was provided with a reshipment for the item that was requested on 8/31/24, then to later be refunded for the item 9/1/24 since the item was out of stock.Review from Jennifer J
1 star07/27/2024
The zipper pull broke after using the bag only occasionally. The gold tone chipped off and the store manager said they wont cover this because I could have left the bag out in the rain. I called corporate and they refused to fix the bag because the store said they would not. I paid a lot of money for a poor quality bag,Kate Spade & Company Response
08/12/2024
The matter was resolved on 8/7/24. Requested more details of the purchase made with us to assist further.Review from Barbara P
1 star07/24/2024
I bought my watch several weeks ago. I am having difficulty programming the watch. I have emailed & called several times with no response. I am now looking at watches from different companies. I'm VERY disappointed even tho the watch battery does last about 2-3 days.Kate Spade & Company Response
08/12/2024
The matter was resolved on 08/12/24. An apology was provided along with an special discount code and requested for more details of the situation to assist further.Review from Kaitlyn K
1 star05/30/2024
I was debating purchasing an item and decided to wait. I was then sent at least five different emails asking me to come back and purchase the item for 10 percent off. The emails included a picture of the item. I finally decided to buy it for the discount only to get an error the code was invalid. I assumed it was a mistake since the emails included a picture of the exact item. **************** said the item was excluded from the discount code. I said thats misleading since there is an PICTURE of the item and they basically shrugged. I said can you at least stop sending me these emails promising me 10 percent off and they said yes it will take 4 days so I guess Ive got another 4 days of being lied to.Kate Spade & Company Response
06/02/2024
This matter has been resolved on 06/02/2024. I provided information about the estimated time to stop receiving email notifications and provided a discount code for the inconvenience.Review from Anne Marie P
1 star05/20/2024
Seconds after ordering I realized the address information was wrong and it was my old address that somehow had been a default address and it did not use my new address I entered. I contacted them immediately to change it before it had time to be processed for shipment. I was told I could not change it. Horrible customer service and Ive never in my life had a company just flat out refuse on the very rare occasion this has happened in the past. I can not trust ordering from this company again and will not. What could have been an easy transaction has now turned into a very difficult one because their shipping department isnt capable of correcting an address. For the amount paid on these products even at discount I do expect a little more from their customer service and not at fault glitches that happen. They lost a customer. There are so many other brands of purses to chose from and I will go with companies that I can trust to have great customer service in the future. Just not worth the discount.Kate Spade & Company Response
05/21/2024
This matter has been resolved on 05/21/2024, The guest was assisted with a reshipment to the correct address.Review from Cindy A
1 star05/16/2024
If I could give them no stars I would. I went on the website a few months ago, added a bag to my shopping cart. Then changed my mind. Well, I cannot count on both hands the requests to stop the emails. They keep emailing me about the website, and trying to get me to make a purchase. It's harrassment at this point, 2-3 emails a week, if not daily. I have requested them to stop and they claim they will, but I got 2 again just yesterday. I wouldn't trust people that simply can't even remove you from a mailing list let alone buying an expensive item from them. Be wareKate Spade & Company Response
05/23/2024
This matter has been resolved on 05/23/2024. A request has been submitted to remove the guest's email address from our notifications list.Review from Katie M
1 star05/10/2024
Promised overnight shipping for an additional $30 as long as the order was placed by 10pm Monday-Friday. Placed my order at 8:49pm on Thursday, paid the $30, received an order confirmation email, next day they email and tell me my order wont be delivered for another 5-7 business days. Email customer service would not issue refund. Had to call and they said they only do over night shipping if orders are received by 12pm noon not 10pm. False claims on website.Kate Spade & Company Response
05/14/2024
The matter has been resolved on 05/14/2024. We have offered an apology for the inconvenience presented on their order and we have provided a discount code for their next order.Review from Derek M
1 star05/10/2024
On 5/5/24 I ordered a Mother's Day present for my wife which was ********** delivery before Mother's Day. I received a email this morning. 5/10 that the order was delayed and would not be received until Monday. At the earliest. I called the customer service number given and spoke to the rudest associate with a smug attitude who did not help me at all. After speaking to the manager about the situation I was met with the same smug 1 liners and was even told that I was being rude when he cut me off multiple times. A shallow apology was given and a small monetary offer was offered when I replied that that small offer was not going to cut it he laughed at me. I have never been made to feel like this after being let down on a gaurentee of delivery. Buyer beware please do not buy from this company. They will s**** you and laugh about itKate Spade & Company Response
05/14/2024
The matter has been resolved on 05/14/2024. An apology has been provided along with a discount code for a future order.Review from Shaun L
1 star04/10/2024
This business is the worst ive ever come across in my life. They are all scum everyone that handles online orderes. Theyre rude, unprofessional, and definitely do not care to help anyone in a timely manner. So lets start with my issue. I placed an order on monday after the 12 pm deadline and get gauged out for $30 for overnight shipping because of this. Now Tuesday rolls around and around 3 pm I have gotten zero update on my package that was meant to be OVERNIGHTED. So I talk to an agent named ***** and he tells me it will get there today. Great right? Wrong you forgot this company is ran by incompetent people. So around 10 pm et last night it finally makes it to ***** weird how they drop packages off at 10 pm at night but end ordering at 12???) and now its delayed until tomorrow. So i talk to an agent online *****. Shes about as dumb as they get and cant really do anything. Then I call the number and they tell me they are going to give me compensation and then hangs up on me. This business is awful no wonder they have a one star review on here.Kate Spade & Company Response
04/16/2024
The matter was resolved on 04/16/2024. An apology has been offered as well as a special discount code for the inconvenience presented on the customer's purchase.
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