ComplaintsforVision Buick GMC LLC
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my vehicle Vision Buick/GMC and with vehicle Vision included a voucher for ten free oil changes as part of the purchase agreement. I went in for an oil change today only for the service manager to tell me that they have reneged on our oil change agreement. I have nine oil changes left that they refuse to honor. I would like them to honor the oil changes or refund me for the cost of nine oil changes. I still have a certificate in hand that says I have nine free oil changes remaining.Business response
10/04/2023
BBB spoke to the business and the following was relayed: We are willing to honor any customers who have the physical card, as a good faith gesture- we are not required to do so. But if customers do not have the physical card, we cannot provide any free services that were gifted by previous ownership.
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Customer Complaints Summary
11 total complaints in the last 3 years.
10 complaints closed in the last 12 months.