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          Find a Location

          MasterCard International has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMasterCard International

            Payment Processing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2000 Purchase St

            Purchase, NY 10577-2405

            Visit Website
            (800) 627-8372

            Customer Reviews

            1.07/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            147 complaints closed in last 3 years

            40 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            MasterCard International provides marketing, data communications and other services. 

            Business Details

            This is a multi-location business.

            Find a Location

            MasterCard International has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2000 Purchase St, Purchase, NY 10577-2405
              BBB File Opened:
              3/30/2001
              Years in Business:
              58
              Business Started:
              1/1/1966
              Type of Entity:
              Corporation
              Alternate Business Name
              • Master Purchase
              • Master Assist
              • Master Value
              • Master Card International
              • MasterCard
              Business Management
              • Mr. Gary J. Flood, President, Global Products and Solutions
              • Mr. Ronald E. Garrow, Chief Human Resources Officer
              • Ms. Ann Cairns, Executive Vice Chairperson
              • Ms. Cheryl Givner, Senior Vice President, Managing Counsel
              • Mr. Dan Balistierri, Vice President, Global Service
              • Mr. Walter M. Macnee, Vice Chairman
              • Mr. Chris A. McWilton, President, North America
              • Mr. Timothy Murphy, General Counsel & Chief Franchise Officer
              • Mr. Robert Reeg, President, MasterCard Operations & Technology
              • Ms. Shamina Singh, EVP, Sustainability at Mastercard & President, Mastercard Center for Inclusive Growth
              • Mr. Benjamin S. Jankowski, Senior Vice President, Media
              • Ms. MaryAnn Carrino, Director, Strategc Sales / Corporate Payments
              • Ms. Ellen Jackowski, Chief Sustainability Officer
              • Mr. Michael Miebach, CEO
              Contact Information

              Principal

              • Mr. Gary J. Flood, President, Global Products and Solutions
              • Mr. Ronald E. Garrow, Chief Human Resources Officer
              • Ms. Ann Cairns, Executive Vice Chairperson
              • Mr. Walter M. Macnee, Vice Chairman
              • Mr. Chris A. McWilton, President, North America
              • Mr. Timothy Murphy, General Counsel & Chief Franchise Officer
              • Mr. Robert Reeg, President, MasterCard Operations & Technology
              • Mr. Michael Miebach, CEO

              Customer Contact

              • Mr. Randall Tucker, Chief Inclusion Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              147 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/15/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I revived an offer to apply for a Milestone Mastercard with no annual fee and a $500 statement credit. I was approved via an online application link provided by the email. I then called to make sure if recieve the credit. They said they did not do credits and would look into it. They said they couldn't recurve emails when I offered to forward them the offer is recieved. When I recieved the actual card, there was a balance of $250 on the card for an annual fee. I did not activate the card. I called immediately. A supervisor told me they didn't offer account credits. And that my balance was $250. And they didn't accept emails. I said this was ludicrous. She then said my account was suspended, for fraudulent activities. I told her the account hadn't been activated yet. She said something was wrong in the application process. I said apparently not, because a card waiting to be activated was marked to me. This is bait and switch.
              Read More
              Read 146 More Complaints

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Yolanda C

              10/09/2024

              Master card services are charging interest on pay balances and when you try to speak and explain they yield and try to engage in a fistfight over the phone and this is in a business account where people should be highly educated
              Read 14 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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