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          Nemer Chrysler Jeep Dodge Ram of Queensbury has 1 locations, listed below.

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            Business ProfileNemer Chrysler Jeep Dodge Ram of Queensbury

            New Car Dealers

            Contact Information

            728 Quaker Rd

            Queensbury, NY 12804-3960

            Visit Website
            Email this Business
            (518) 793-2571

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers New & Used Automobile Sales, Automobile Service & Repair, Parts, And Collision Work.

            Business Details

            Location of This Business
            728 Quaker Rd, Queensbury, NY 12804-3960
            Email this Business
            BBB File Opened:
            2/8/1996
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            1/1/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Nemer Transportation Corporation
            • Nemer Motor Group
            Business Management
            • Charles Albrecht, Complaint Handler
            Contact Information

            Principal

            • Charles Albrecht, Complaint Handler

            Customer Contact

            • Charles Albrecht, Complaint Handler
            Additional Contact Information

            Fax Numbers

            • (518) 793-1466
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I got a call from Nemo Dodge and Chrysler. I bought it which took three weeks then within a month the radio needed repairs and now the transmission and the AC I was told everything was covered under warranty when I bought it and now I’m being told and the radio is not covered in the paperwork, it said it is it’s been a week. They still haven’t got the part that you do not call me back. This is the worst business I ever dealt with the manager. Do not call back. I’m trying to get a hold of the owners they do not let me get the phone number , I think they investigated the customer service and the business service still driving the car with the transmission I’ve on the car for less than three months
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kris V.

            10/17/2023

            Service Department. I took my 2006 ***** *** **** in for a recall and to have them read a code my local garage could not access. On the way there, the truck blew a brake line. It cost me $641.79 and took over four weeks to get just the estimate. In the estimate, they stated no parts were available and they would have to fabricate the new brake line by bending and soldering an older copper brake line. I rejected their estimate and had it towed to a local garage who put all new OEM brakes lines in for a fraction of Nemer's quoted price. Several days after my truck was removed from their lot, the service department called and told me their technician left a toll in my truck and said they would give me the rest of MY parts if I would return his tool!

            Nemer Chrysler Jeep Dodge Ram of Queensbury Response

            10/26/2023

            The customer arrived om 8/30/2023 without an appointment. He was informed that wear booked for 3 to 4 weeks out. the customer still wanted to leave the vehicle. With some luck we were able to make room for the vehicle by 9/14/2023. The customer received a video of the issues with the vehicle along with multiple text explaining the cost of each repair. He also requested part numbers that were also supplied. It would be impossible for any to replace the brake lines with OEM parts that have been discontinued. Please see attached stating that the part was discontinued 12-11-2015. The customer was quoted $149 to diagnose the brake lines and approved. The customer then requested and approved an additional 3 hours ($449.85) to diagnose ignition/No start concern. All approved via text message. Yes we would like the technicians tool return as it is not the customers. Thank You.

            Customer Response

            10/30/2023

            I drove my truck into the shop with a leaking brake line on 8/30/2023 at about 10:00am. At 3:34 pm I received a text from the technician stating he prepared a video. On 9/5/2023 I received another text from the same technician asking for just two more hours. Sometime in between then and 10/14/2023 i get a call from the technician stating he can't get the parts and will find an old scrap one for the ignition and make a new brake line by soldering and bending a used one to make fit. On 9/14/2023 I receive another text with a few short quotes (no explanation of actual work or parts to be used). I decline the ignition work and ask for a better detailed brake quote. That takes until 9/22/2023. I decline all work and find another repair shop to tow it out of there and do the proper repair work. I have everything digitally documented to prove this.

            Customer Response

            11/05/2023

            I have since found out they took out several fuses in their diagnostics and never replaced them. One of those being the fuse for my brake lights which almost cost a major accident. They also removed the screws from the front wheel shroud which caused it to suddenly fly off while I was driving on the highway. Last (that I found out so far), they never reinstalled the under engine mudguard splash shield and just left it under my tonneau cover.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Upstate New York

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