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          Salzman Group, Inc. has 1 locations, listed below.

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            Business ProfileSalzman Group, Inc.

            Coffee Brewing
            BBB accredited business

            Contact Information

            2200 Brighton Henrietta Town Line Rd

            Rochester, NY 14623-2706

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            Email this Business
            (585) 924-7170

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/23/2012

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers coffee/tea/espresso equipment, supplies, sales, online sales, equipment repair

            Business Details

            Location of This Business
            2200 Brighton Henrietta Town Line Rd, Rochester, NY 14623-2706
            Email this Business
            BBB File Opened:
            10/25/2000
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Started Locally:
            1/1/1998
            Business Incorporated:
            2/24/2000
            Accredited Since:
            1/23/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • Whole Latte Love
            Business Management
            • Mr. Gary Salzman, President
            • Ms. Lauren Salzman, Owner
            • Ms. Megan Vann, Controller
            Contact Information

            Principal

            • Mr. Gary Salzman, President

            Customer Contact

            • Ms. Megan Vann, Controller
            Additional Contact Information

            Fax Numbers

            • (585) 292-5823
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Purchased ***** 37S. Screen went out and was replaced under warranty. This issue is a known problem on this grinder. The replacement screen also failed. However the company tech told me since the replacement failed outside of the 30 day warranty, it wasn't covered. From my perspective, my defective screen was replaced with another defective screen. Therefore I didn't get an acceptable replacement, since they just gave me another defective screen. This is a known problem of defective screens when I researched this issue on the internet. I tried to resolve it with the tech, and escalated to the tech lead who told me the above which was unacceptable. I asked him to escalate it and he refused, which is why I am bringing it up here. I believe I should receive a part that works, not one that fails the same way the first one did.
            Read More
            Read 30 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            jl d

            01/11/2022

            If I could give this "company" a 0 star rating I would. TERRIBLE customer service. Placed an order on 1/4 and still have not received. Same complaints as the others. When you try to call you either get hung up on, disconnected, placed in a calling que of 14 then disconnected. IF you get a hold of anyone they will tell you the order is lost or strangely "has no tracking information". The company is a scam and should be shut down. DO NOT waste your time or money with this shady company. I have since filed a dispute with my CC company who is handling it on that end. If I had nothing but time in my life I would also sue them since I happen to know a good attorney......but why waste any more time on such a horrible company that is most likely ran out of someone's basement. I wish the BBB could shut them down.

            Salzman Group, Inc. Response

            01/22/2022

            We apologize for your experience with this purchase and agree our communication needs to be improved. Your order was canceled and refunded in full. Upon processing your order we found a cosmetic defect with the machine. We attempted to outsource from the manufacturer who was sold out of this model. We are working on improving our systems and processes due to feedback from customers like you.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

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