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          Find a Location

          Bausch & Lomb Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBausch & Lomb Inc

            Optical Equipment
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Area 58/1400 N. Goodman Street

            Rochester, NY 14609

            Visit Website
            (800) 553-5340

            Customer Reviews

            1/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            59 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bausch & Lomb offers a wide range of eye health products.

            Business Details

            This is a multi-location business.

            Find a Location

            Bausch & Lomb Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Area 58/1400 N. Goodman Street, Rochester, NY 14609
              BBB File Opened:
              8/1/1956
              Years in Business:
              71
              Business Started:
              1/1/1953
              Alternate Business Name
              • Bausch & Lomb
              Read More Business Details and See Alerts

              Customer Complaints

              59 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased one year's supply of daily (*** ****) contact lenses. The flyer states in huge letters "receive up to $300." As I understand it, I qualify for the $200 rebate. I spent much time trying to upload pictures of boxes to this company's most difficult specifications. These specifications of how the boxes are to be photographed, contradicted each other and due to this contradiction, the rebate has not been awarded. In my opinion, it is not right to make this process so difficult the consumer gives up. Or, (also in my opinion) maybe that's by design. I emailed regarding the "box pictures" difficulties encountered and have received no response. Separately, there should be a mail in option if the company is so incredibly picky. I have uploaded all materials and still no rebate and still my questions are ignored. I purchased contacts from another manufacturer for similar type rebates for approximately ten years and never had any issues or problems.
              Read More
              Read 58 More Complaints

              Customer Reviews

              30 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Angela C

              11/13/2024

              If I could rate them ZERO stars, I would! Just like the many others that have reported the same - their rebate is a total scam! I spent way too much money thinking they were going to be really good lenses and that at least I'd get some cash back. Wrong. First I was told <2 months after submission> that my pictures were blurry (they were not). Then I contacted them via email and was asked to resubmit the photos, offer code, and info. They then told me they haven't offered that rebate since 2022. Why did your vendor offer it to me when I purchased my contacts in August 2024 then? False advertising, scam artists! What's more is that the lenses aren't even good! I've had to throw away several of them straight out of the packaging because they are torn.
              Read 29 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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