Business ProfileforAce Swim & Leisure

I had a pool installed in 2021 my pool was also installed terribly. The rails on one side are almost 3/4” from the side wall (the installer blamed me for not putting dirt against the wall 1’ high I was told by another installer never put anything against the wall because it will rust the pool) the installer didn’t use stainless steel fasteners as described, the liner is not even so my steps into the pool do not lay flat, the piece that holds the liner in place is missing for over 2’ (The owner said he ordered it last year but I never received it after many calls to him). I just opened the pool this year 2022 and all the fittings the hoses connect to are collapsed so I went to ace and they didn’t care since the pool was installed in 2021. I have written a review on ****** with pictures. Once you buy the pool your on your own. Jean did send someone out last year to check out the issues he told me he understands why I am upset but he has been told by The owner not to make comments about the issues. No customer service at all and this is the second pool I bought from ace. The installer Ace uses should never install another pool. The first pool lasted 25 years and that installer was amazing. I will continue to update my review’s. Over 1000 reviews on ******.