Business ProfileforAlpine Roofing

In April 2023 I received an estimate from Alpine roofing for a certain number of roofing panels and trim. after reviewing the estimate I made a few slight adjustments to the order and received an updated estimate which I reviewed. I made contact with Alpine to pay for the material. My credit card was charged and I received the Invoice. several days later Alpine contacted me and left a message stating that there was an error in how the total quantity was entered/calculated, and in order to have my complete order filled they would need to charge me an additional $1000+. As I reviewed my Invoice I confirmed that the quantity and lengths of roofing panel that I ordered were listed correctly, however there was indeed a mistake made as to the calculation for the total amount and thus the final price was incorrect. At the time of the estimate and invoicing I was asked to provide the number of panels and at what length I needed them. That is what I gave and that is what is shown on the invoice and estimates. I am not responsible for for whatever error that was made in the office in calculating the total, I was given a price for certain products and that is what I paid for and what I expected to receive. After speaking to Alpine about the issue they were not willing to fill the order as it was listed on the invoice and stated they would be issuing me a refund against my will. I do not want a refund, I want the material I ordered at the price I originally paid. I have made project and financial decision based on the cost for this material. Besides being flat out wrong, changing the price after the sale and/or reordering the material at a higher price is not an option for me.