ComplaintsforiGotOffer.com

Electronics Recycling

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Initial Complaint
06/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 7th, I received an offer from this company to purchase my iPad Pro, and they sent me a **** shipping label. I carefully packaged up the iPad in its original box, with the charger and charging cable. It was received by igotoffer.com on May 20th.The company promised to inspect the iPad in 2 days and issue a check. On June 1st, I contacted the company and shortly thereafter on June 2nd they stated that the check would be issued and sent. Two weeks later, I have still not received payment.Furthermore, on their website, under my account, it states "Queued Ready To Be Paid" on one screen, and "complete - paid" on another. What is it?
Business response
06/17/2024
Dear *****************************,
I am pleased to inform you that the payment has been successfully processed via Venmo. Please find the attached confirmation for your reference. We kindly consider this matter resolved.
Thank you very much for your time and cooperation.
Best regards,
Initial Complaint
05/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a iPad Pro 12.9 inch 2022 and Apple Pencil 2 and a Magic Keyboard case I shipped them to I got offer because they offered me 630 dollars. I have a receipt that the company received the package on Friday. I know it hasnt been long since Friday but I emailed them twice and never got an answer and I called them and the phone says wait for a representative and they never come to the phone. Im a little worried because I saw on line that they had some bad ratings and they might of even went bankrupt but I dont know for sure
Business response
05/22/2024
Dear ***********************,
We hope this message finds you well. We are writing to inform you about the current status of your order #************ with iGotOffer.com regarding the sale of your device.
Upon review, we identified a discrepancy, as mentioned in the re-quote email sent to ********************************. As a result, we have initiated the return of your device in accordance with our standard operating procedures outlined in our Terms of Service.
If the reason for the return was not provided in the email, please consider the following potential reasons:
Customer requested the device to be returned.
Item was re-quoted, but the customer disputed the re-quote which we could not accommodate.
Item did not pass our trust and safety internal verification.
Please note, this device is no longer eligible to be sold on iGotOffer.com. We kindly ask you not to send the device back to us. If we receive the same device with the same serial number, we will require a payment to return it to you.
You can monitor the return progress of your item using the provided *** tracking number: ******************* Additional tracking details are available at the following link: ***********************************************************************************.
We value your satisfaction and are committed to assisting you with any inquiries or concerns you may have. We appreciate your understanding and patience in this matter.
Best regards,
The iGotOffer.com Team
Customer response
05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I think they are pulling a bait and switch they contacted me and they showed me the iPad had scratches and I agreed but I said I put accessories in with the iPad and I asked for a little more money and I didnt say I rejected the offer I disputed the offer next thing I know they said they were gonna send back the product

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
05/29/2024
Dear ***********************,
We are writing in response to your recent claim with the Better Business Bureau regarding your trade-in process with us.
According to our records, you initiated a trade-in process on May 7th and shipped the product to us under **** tracking #**********************, which was delivered on May 16, 2024. You filed a claim with the BBB on May 21, 2024.
Our company operates under the Terms of Service outlined here: ********************************************.
According to our receiving and processing policy (section 34.1), we have up to 15 business days to process the item. The policy states:
"34.1 Once your item has been shipped, please allow up to 12 days for it to be received by our facility. Upon receipt, our team will take up to 15 business days to check the item into inventory, perform a data wipe, and verify that it matches the description provided in your original request for a quote."
As only three business days had passed from the time we received your item until you filed the claim, we were operating within our policy.
On May 22, we processed your item and started the inspection. During this process, we found that the device condition was misrepresented. You indicated that the item was in flawless condition with the following criteria:
Has never been used. The item looks like a new iPad.
Absolutely no scratches, flaws, dents, nicks, or scuffs.
Perfect functional condition.
No dust under the glass.
However, we received the device with deep scratches on the **** leading us to downgrade the offer. We emailed you a new quote reflecting the device's actual condition.
You disputed the revised quote with the statement:"I understand and agree the conditions were as you said but I also added an Apple Pencil 2 that wasnt in the quote please consider that."
According to our policy, we do not purchase or pay extra for any items not listed in the quote (section 34.5):
"34.5 Only items listed in the quote must be included in the package. IgotOffer does not take any responsibility or offer any monetary compensation for any extra items included in the package."
Since you disputed the revised quote due to the extra item included, we could not proceed with the purchase and returned the device to you on May 22, 2024, via *** tracking #******************* The device has been received, and proof of delivery is attached.
We hope this clarifies the situation and appreciate your understanding.
Sincerely,
Initial Complaint
11/03/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/18/2019: IGO-******** for $190.00 10/18/2019: IGO-******** for $1,220.00 Both orders for the devices were shipped in, received and put in queue to be paid. This was a trade-in (I owned the devices), I have still yet to receive my payments via check (which was the selected payment choice), or any other form. The company went through some sort of bankruptcy and then promised to send out payments. Every message via ********* Instagram or email does not get any reply from them. I have posted in their ******** post's comments and they delete it. I am unsure how a company can
Business response
11/03/2023
Dear ******************
We extend our sincerest apologies for any inconvenience the delays in payments may have caused. Please be assured that we are actively consolidating the necessary financial resources to settle outstanding debts with our customers expediently, in accordance with the payment plan sanctioned by the court.
We have initiated the issuance of partial payments, disbursing checks sequentially based on the order in which the items were received. Our adherence to the court's directive is unwavering, and we pledge to execute the subsequent payments within the stipulated time frames outlined by the court.
You will be promptly informed when your check is prepared for dispatch. Rest assured, you will receive your payment as determined by the court-approved plan and our financial capacity at that time.
Your patience and understanding in this matter are highly appreciated. We are committed to resolving this diligently and are exerting all efforts to fulfill our obligations to our valued customers.
We thank you for your patience and cooperation during this process.
Warm regards,
The iGotOffer Team
Customer response
11/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

While I mostly accept the merchant's response, the issue I still have is that I am forced to go through this channel to get a response from them.The merchant does not respond on any social media or email attempt at getting any sort of update or status. I agree to have it resolved if the merchant could provide me an update of where I am in line for payment.

Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
11/30/2023
Dear *****************************,
We deeply apologize for the payment delay. We understand your frustration and appreciate your patience. We're following the court-approved payment plan strictly, working within its constraints to expedite the process.
We acknowledge your concerns and are committed to resolving this swiftly. You'll receive an email notification once the payment is issued for transparency.
We're sorry for any inconvenience caused and value your understanding. Please don't hesitate to contact us with any questions or concerns.
Thank you for your patience.
Best regards,Team iGotOffer
Initial Complaint
09/22/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IGO-******** I sold them a Macbook Pro Brand new to them for ******** Tracking number ********************** it was delivered Aug 19, 2023 and as of today 9/21/2023 I have not been paid. Please send the item back in BRAND NEW condition or please send me my payment.IGOTOFFER have not pay me for my Brand New Macbook Pro 16inch.
Business response
09/22/2023
It appears that IGotOffer followed their policy diligently. The MacBook was received on 08/19/2023, and the inspection process understandably took a few days. Following the inspection, the check for your order was promptly sent on 08/23/2023 and subsequently deposited on 09/01/2023. We kindly request that you take a moment to review the attached confirmation for your reference.
Now that these transactions have been successfully completed, we are pleased to declare the case officially closed.
We extend our heartfelt gratitude for your valued business and trust in our services. Your satisfaction remains our top priority. If you have any further inquiries or require assistance in the future, please do not hesitate to reach out.
Thank you once again for choosing IGotOffer.
Initial Complaint
09/11/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sent in ********* Surface Laptop 4 ****" *** Ryzen 5 4680U 8GB 256GB with power supply for a price agreed on $243 on 8/19/23. Payment and tracking number was never sent for the agreed price for the laptop. I've reached out several times to customer service and haven't received any responses. I'd like my agreed price or my laptop returned.
Business response
09/13/2023
Thank you sincerely for your valued business, and please accept our heartfelt apologies for the inconvenience caused by the lost check in transit. We understand the importance of timely payments, and we deeply regret any disruption this may have caused.
We are pleased to inform you that the payment has already been successfully made through the PayPal account you provided, and we've attached the confirmation for your reference. With this, we consider the matter resolved, and the case is now officially closed.
Once again, we appreciate your understanding and patience throughout this process. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. Your satisfaction remains our top priority.
Thank you for your continued trust in our business.
Warm regards,
Customer response
09/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
08/17/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These losers accepted my laptop and never sent me the payment. Made reference of a few court cases preventing them from returning my laptop or funds. It's still in the "que to be paid" three years later. It's shameful these people are still in business.
Business response
08/18/2023
Dear *********************,
We sincerely apologize for the delay in processing your payment. We understand that this situation has been frustrating, and we genuinely appreciate your patience.
It's important for us to emphasize that we are bound to adhere to the payment plan that has been approved by the court. Consequently, our actions are in accordance with this established framework. We assure you that we are actively working to expedite the payment process within these constraints.
We recognize your frustrations, and we want to assure you that we are committed to resolving this matter as promptly as possible. Rest assured that we are constantly monitoring the situation to ensure that your payment is processed without any further unnecessary delays.
Please be certain that you will be promptly notified by email as soon as your payment is issued. We want to be transparent and keep you informed every step of the way.
Once again, we apologize for any inconvenience this delay may have caused you. We are working diligently to rectify this situation and appreciate your understanding.
If you have any further questions or concerns, please feel free to contact us. We value your feedback and are here to assist you.
Thank you for your understanding and patience.
Best regards,
Team iGotOffer
Initial Complaint
06/02/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I have had a challenge getting in touch with anyone at igotoffer. My order number is IGO-********, which you have had for nearly a week (as of 6/2/23). Every time I reach out via email I get the same, we have received your order and are inspecting response. No avail to getting someone on the phone at all. Im still waiting for the payment of $1377.00
Business response
06/02/2023
Dear ****,
We are writing to inform you that your check has already been sent via *** 2nd day delivery service. Attached to this email, you will find the tracking number for your reference. We sincerely apologize for the delay in payment and any inconvenience it may have caused.
Thank you very much for your business, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Customer response
06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hello,
I need to reopen this complaint. I have not received payment from this business and it has been a week since they staid they sent it *********************

Sincerely,

*********************

Business response
06/14/2023
Dear ****,
I appreciate your time and patience in bringing up your concerns. I'm delighted to let you know that the check has been successfully delivered. Please find the attached confirmation for your reference. We ensured that the tracking number was shared with you promptly and that our communication was quick, clear, and professional throughout the process.
At IGotOffer, we prioritize strict adherence to all regulations and company policies, striving to deliver a seamless, satisfactory experience for our valued customers. With these measures in place, we consider this case concluded.
Thank you once again for choosing us for your business. If you have any additional inquiries or if there's anything else you need assistance with, please feel free to reach out to **. We're here to help.
Best Regards,
Initial Complaint
05/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sent my brand laptop to this company on May 8, 2023 they received it on May 11, 2023. I received a confirmation email that it was received stating it will take two business days to inspect then send payment. I did not receive any information after the two business days had passed. After three business days passed May 17, I reached out by email with no response. I have also tried calling on May 18. They have my laptop on the website for sell but has not paid me the $859. My order number is ********.
Business response
05/18/2023
Dear ******
The payment has been successfully made to the PayPal address provided today , in the order it was received. To provide concrete evidence of the payment, I have attached the corresponding confirmation document for your reference.
With regards to the ongoing case, I am pleased to inform you that ********* has reviewed the situation and deemed the matter closed. Considering that the payment has been received, we believe it is appropriate to conclude the case and finalize any outstanding issues.
I would like to express my appreciation for your cooperation and understanding throughout this process. Your prompt attention to this matter is greatly appreciated.
Should you have any further questions or require additional information, please do not hesitate to contact **.
Thank you once again for your assistance.
Initial Complaint
05/09/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sent ********* a computer that was delivered April 24th. Within a few hours I was told my computer was deemed "broken" as per their inspection process, even though the computer was fully functional. They refused to tell me specifically what they found saying they can not disclose due to their agreement with ***** and yet they are not accredited by BBB? So I had them return it. Thankfully it was still fully functional and again am still confused on what they deem as broken. I sent them a second unit that I know is working and still is under ***** care so there can not be any third party modifications as they claimed on the last computer. This time it was delivered on May 5. I got an email saying it was delivered however its been two days, three if you count the day it was delivered and I have yet to hear from there. Please understand their contact number always says they are closed no matter what time of day nor can you leave a message even when it tells you to. I read another complaint that they state per their emails they all go to their spam folder so that needs to be fixed. I am unsure what is truly going on but I am due $751 once inspection process has been complete and its been the two days I was told for that to take place. They were quick to contact me same day from first order but not second order. I just feel communication needs to be better on their part otherwise please do not offer your services to buy people's electronic devices. I have attached all documents per my current order #************. If I do not hear back after a week I will be taking further actions.
Customer response
05/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
11/17/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got an offer on 9/29/22 from them and sent in my two iPhones. I agreed on the value they sent back and asked for payment by paypal. I have not received payment as today (11/17/222) and on the site it says "Accepted: In Queue to be paid." Email/called with no way to get in touch or response. Asking for the money that was agreed upon.
Business response
11/18/2022
Dear *************
The payment was made to PayPal provided - confirmation is attached.
Please accept our apology for the late payment, and we missed your emails since they all got into the Spam folder.
Again, we are very sorry for this delay. Thank you very much for your business.

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