ComplaintsforCommunity Bank, N.A.
Bank
HeadquartersMulti Location Business
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My debit card was damaged and I went to one of the offices here in oneonta and I requested for a new card. My card came and activated it by phone. My card is not working and I have been calling requesting help or an answer. Today I called twice and my last call was with Rebecca, she was rude and she said she can not do anything for me. She said I have to change my expiration date but if I purchased something at the home depot how can I change my expiration date? I got it I can do it for my purchase on Amazon but not when I am buying something at the store (physically). She said I can not do anything for me, then I have a service with community Bank and I can not request a service? Please I need help. ***** ******Business response
10/17/2022
Community Bank, N.A. has worked directly with the customer regarding the circumstances. It is believed that we have assisted the customer to their satisfaction and consider the complaint closed.Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a mortgage with ****** savings bank with my ex husband ******** (*****) ********** in August of 2021 I bought this home from him and opened a new mortgage in just my name. Previously the home had been insured under a policy in *****'s name only by ******* insurance. When I bought the home from him I reminded him to cancel the policy as I had to get a new policy in my name in order to close on the house. This policy was through Erie & Niagra and was paid in full for the year in August in order to close. I recently found out that in October of 2021 ****** savings (now community bank) was billed for and paid ******* for insurance in a policy that is not in my name. I never said it was ok to pay this and it shouldn't have gone through as *****'s name is not on the mortgage or deed to the home. I called and in formed the bank of everything I discovered Monday and they are just telling me they are investigating it.Business response
10/14/2022
Community Bank, N.A. researched the customer’s concerns. We have worked directly with the customer regarding the circumstances and have agreed to a mutually acceptable outcome. It is believed that we have assisted the customer to their satisfaction and consider the complaint closed.Initial Complaint
09/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Yesterday (August 31, 2022) morning around 9:30 am, I went to withdraw $750.00 (seven hundred fifty dollars and no cents) from Community Bank southside, Oneonta, NY from my bank account. I went to the drive-in teller window outdoors and requested the amount in $50.00 increments, and I was in a rush, so I did not count it--I use Community Bank for many years and never have had a cash transaction issue. When I went to another bank to deposit some of the money, I noticed that I was only given $700.00 (seven hundred dollars and no cents) in the envelope from Community Bank and not $750.00. Fifty dollars ($50.00) was missing. I also recalled that again, the window tellers ask people that have dogs in their cars (I traveled with my dogs that morning) if they want dog biscuits. This had occurred during the financial transaction; I denied the dog biscuits. I found this as a distraction from my receiving my money, and my dogs do not like some dog biscuits. Other banks do that also in the drive-in window, offer dog biscuits. It seems like fake friendliness since the banks do not offer better interest rates, and do not offer silver/gold coin/ingots buys and trading. So, I was shorted $50.00. I called the bank branch and spoke to a person named Amber who said that the bank teller's drawer was in correct count of money and maybe the bills given were stuck together since they were new. I counted the money fifteen times and only two were stuck together and when separated it still came out short $50.00. It is possible that the bank had a drawer start that was short under $50.00 and this is why the drawer was still accurate in count later. If they can offer dog biscuits at a teller window and not give proper financial transactions, the FDIC or some bank consumer agency should be notified. My receipt has drawer # 30921, transaction # 13, date: 8/31/22 time: 9:29 am. I will not upload receipt because it has part of my account number. I want my $50.00 returned.Business response
09/16/2022
Community Bank, N.A. has worked directly with the customer and came to a mutually agreed upon resolution. This complaint is considered closed.Business response
09/29/2022
The respective Community Bank Branch has addressed the matter further with the customer and the matter is now considered resolved.Customer response
10/03/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** *********Initial Complaint
06/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am requesting that COMMUNITY BANK NA validate/ Verify or remove a debt that is being reported in all 3 credit bureaus Equifax, Transunion and Experian which is severely impacting my credit score. I request that COMMUNITY BANK NA verify the debt in question by providing evidence of the claim bearing my signature/ transaction history. The right to know how the debt was incurred is guaranteed to all consumers through the Fair Debt Collection Practices Act. I want to ensure information contained in my credit report from this company is accurate. COMMUNITY BANK NA has a duty to ensure any debt collection reported is accurate and belongs to the consumer. If COMMUNITY BANK NA is unable to adhere to the FDCPA then all negative trade must be deleted from all credit bureaus. I am requesting any further communication from COMMUNITY BANK NA must be done so in writing or via BBB Thank you for your time and consideration in this matter.Business response
06/17/2022
As requested by the customer, Community Bank, N.A. mailed copies of the application for financing and the signed loan note. It is believed that the Bank has provided the customer with the information they are seeking. If additional information is needed, we encourage the customer to reach out to our Collections department.Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This bank has been nothing but a complete joke. I made a purchase to a company in Florida on 3/24/2022 and the money left my account even though the card said declined. Checked with business owner I made purchase from and it never cleared his account. I want my money back, this is the second time something like this has happened, the first time was an actual fraudulent event where someone got my information and stole $490. I never got that money back and since then they restricted my online banking and put all these restrictions on my account. I go to make my purchase from ***** **** ****** on 3/24/2022 and it denies my card yet allows the money out? I call the bank to let them know the recipient never received the money so now they claim to have to open an investigation that could take 7-10 days. I don't have time for this as I work for a living and now I am out close to $720 dollars. From my first experience I am worried and I just want to make sure I can get my money back at this point and switch banks. Community bank is hot garbage and I do not suggest doing business with them. In total I am out over $1,200 at this point. I want my money back and to be on my merry way to a different bank that won't treat my money and transactions like an e-mail spam folder. It's blasphemous all the way around, this is my money I want it back.Business response
04/12/2022
Community Bank, N.A. researched the customer’s concerns regarding the recent transaction that he indicated posted to his account yet was not credited to the merchant. Upon review, it was determined that the respective transaction never actually posted to the customer’s account, therefore, there was no recovery effort necessary; the Bank reached out to the customer and informed him of the result of our review. As it concerns the prior matter referenced in his complaint regarding perceived fraudulent activity, it should be noted that the Bank acted accordingly in denying the Regulation E claim in accordance with established regulatory procedures as it concerns transaction authentication; the customer was informed of the reason for the denial in communications with the Bank at the time. It is believed that the Bank has appropriately addressed and communicated both matters.Initial Complaint
01/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Community bank customer service is completely non existance i had a credit card that was transtition over to them from ******** an man the experneice went down hill from there every other day my online account was not accessiable an and force me to change the password then i paid off my full balance just to get a message from community via txt saying they where trying to reach me because i have a unpaid balance that was applied almost 10 days after i paid off my full balance which basically was told these where finance chargers and late fees for not paying the finance chargers which i shouldn't have if i paid the full balance. Terrible support terrible service I have sense closed this card and will never do business with this company again and i will be reporting this to the credit card bureaus to make sure they don't do anything shady to my credit. I advise if you are thinking of going with this bank or credit card please stay far far away.Business response
01/31/2022
Upon review of the complaint, a search of our records has indicated that the complainant is not a customer of Community Bank, N.A. It is believed the complaint was misdirected.Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had 2 late charges on my auto loan. The collections rep said they can look at waiving the fee when loan is paid off. The loan was recently paid off early this month and now they are telling me they can't waive fees when loan paid off. I have numerous times over last couple weeks and keep getting different answers. When the final payment was pending I reached out about the fee and the agent said she would check with her supervisor and call me back. I havnt had a call back and now they are saying nothing they can do.Business response
01/04/2022
Community Bank, N.A. researched the customers concerns. We have worked directly with the customer regarding the circumstances, and have agreed to a mutually acceptable outcome. It is believed that we have assisted the customer to their satisfaction and consider the complaint closed.Customer response
01/19/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am satisfied with the outcome from the company. Regards, ******** ******Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was not informed proper transaction/overdraft fee calculations upon opening the account with CBNA Bank in Jamestown, New York 14701. It was only after I asked the specific question of how fees were calculated that I was informed. The information provided misled me to believe my transactions were only to be charged by the sum total of the negative balance, not per transaction. It is the policy of this business to give two options for overdraft protection. I believe both options dictate an absorbent amount in fees. 36.00$ per transaction leading to a negative balance.Business response
12/30/2021
Community Bank, N.A. researched the customers concerns and determined that no overdraft fees were actually incurred on the account, but that the matter was relative to funds availability in relation to an ATM cash deposit made after cut off time. In the Bank’s discussion with the customer at the time of the transaction, the Bank’s Overdraft and Unavailable Funds Practices Disclosure was referenced as well as the funds availability notice on the ATM. These disclosures are provided at account opening and available on the Bank’s website. The Bank made efforts to reach out to the customer by phone to address the matter further following receipt of the complaint, but was unsuccessful. It is believed, nevertheless, that the complaint has been satisfied and the Bank considers the matter closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
54 total complaints in the last 3 years.
9 complaints closed in the last 12 months.