Business ProfileforWNY Roofing Company
Current Alerts For This Business
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Additional business information
BBB sent correspondence to WNY Roofing Company on July 10, July 17, and July 24, 2024 requesting substantiation for claims in their advertising and marketing materials to include the company website https://thewnycompany.com/.
According to BBB's Code of Advertising 1. Basic Principles of the Code
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
The website states the following:
“WNY Roof is a family-owned and -operated company serving all of western and central New York, as well as north-eastern Pennsylvania. As a family tradition for three generations, quality craftsmanship and top-of-the-line materials are a standard for us.”
BBB asked who the owners of this company are and how are they related as well as proof of 3 generations of ownership for the business.
BBB files reflect a business start date of 2015.
The website also states that WNY Roofing is GAF Certified. The business is not listed on the GAF website for certified contractors. BBB requested proof of current GAF certification or removal of this claim from all advertising and marketing materials.
At-a-glance
Customer Complaints
8 complaints closed in last 3 years
4 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Residental Roofing
Siding
Windows
Gutters
Painting/Drywall
Products & Services
Business Details
- Location of This Business
- 44 Delaware St, Tonawanda, NY 14150-2218
- BBB File Opened:
- 4/19/2018
- Years in Business:
- 9
- Business Started:
- 1/1/2015
- Business Incorporated:
- 12/11/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- EJC Consulting, LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 AM
- T:
- 8:00 AM - 6:00 AM
- W:
- 8:00 AM - 6:00 AM
- Th:
- 8:00 AM - 6:00 AM
- F:
- 8:00 AM - 6:00 AM
- Sa:
- 8:00 AM - 6:00 AM
- Su:
- Closed
- Business Management
- Mr. Anthony Coppola, Co-Owner
- Ms. Angel Swan, Owner
- Contact Information
Principal
- Mr. Anthony Coppola, Co-Owner
Customer Contact
- Mr. Anthony Coppola, Co-Owner
- Ms. Angel Swan, Owner
- Additional Contact Information
Phone Numbers
Email Addresses
- Primary
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
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