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          McKay Family Automotive has 1 locations, listed below.

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            Business ProfileMcKay Family Automotive

            Auto Repairs

            Contact Information

            1626 5th Avenue

            Troy, NY 12180

            Visit Website
            Email this Business
            (518) 274-7420

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers automobile repair/service, inspections, & engine replacement.

            Business Details

            Location of This Business
            1626 5th Avenue, Troy, NY 12180
            Email this Business
            BBB File Opened:
            5/31/2006
            Years in Business:
            19
            Business Started:
            4/1/2005
            Business Started Locally:
            4/1/2005
            Business Management
            • Mr. Chris McKay, Owner
            Contact Information

            Principal

            • Mr. Chris McKay, Owner

            Customer Contact

            • Mr. Chris McKay, Owner
            Additional Contact Information

            Fax Numbers

            • (518) 274-7425
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
               I went to M**** Family Automotive to get an estimate on new brake lines. My husband and asked if there a charge to look at the cr his daughter in-law didn't answer us. The next day I went to get the estimate they told me $848.87, I said no we asked for the keys to my car and they said we had to pay $164.43 before they give my car keys. They also checked my muffler and I didn't ask them to and they also put that in $164.43.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica M

            08/30/2023

            Went here to get my window fixed because it was having issues. I paid over $300 for them to fix it. When I got my car back it was worse than when I dropped it off. First off they messed something up with the wiring in my car that made the electrical lock and unlock bottom not work. Ok weird that was never an issue before. Then I go and test the window out and it is not make a terrible cranking sound that it never made before. I called them and told them this they responded by saying oh yes now it’s another part you have to get and the total cost will be $400. This is by far the worst mechanic shop I have ever been too. The lack of honesty is just sad. Come to find out they never even fixed the issue at hand and made it worse. I would give this place zero stars and will definitely be contacting the better business bureau and attorney general. It’s one thing not to fix the problem but when my vehicle came back making sounds it never made before this is a real bad issue
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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