ComplaintsforMatthews Auto

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  While I was visiting my mom in Florida, my wife and best friend dropped off our car for service on Sunday August 25, 2023. When I picked up the vehicle the windshield was cracked from top to bottom. I informed the service department that the windshield was not cracked when it was dropped off. I was then informed the ******* technician noted that it was broken when they went to service the vehicle. I asked them to check their cameras since my wife parked in the very front of the dealership with vehicle facing the dealership. They told me to just file a claim with my insurance and that they didn't have time to check the cameras. I told them that if my car didn't already have mechanical issues with the transmission that I would have left it at the facility until it was repaired. I trusted them with my vehicle and they simply passed on one of their mistakes with no apology or accountability. The dealer should pay me the cost to repair the windshield, $595.26, since my insurance will not cover it.

  Business response

  09/25/2024

  On August 26th 2024 **** ******** vehicle was pulled into the service department and checked over for a New York state inspection. The technician noted that the vehicle failed the safety portion of the inspection due to a crack in the windshield among a multitude of other safety related issues. **** was notified of the failure via phone the same day. He requested we complete the campaign on the vehicle that we informed him about.  When he came to pick the vehicle up, several days later, he requested we check the cameras since friends of his had dropped the car off on a Sunday when the facility was not open. The cameras were check and there was no occurrence where there was any outside influence on the vehicle while it was parked at the facility. The windshield has to much glare on it in the videos to determine if there is a crack in it or not.   

  Customer response

  09/25/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Since the dealership brushed off taking responsibility and denied my request to view the video footage with them when I picked up my car, along with my second request to review video footage in the filing of my complaint with the BBB, I do not believe the dealership is being honest.  My appointment was scheduled for Tuesday, and the dealership authorized the drop off on the Sunday before.  This is a fact, as I called the dealer to see if I could drop the vehicle off on Friday, which they said no, the earliest would be Sunday.  Just follow the directions to leave the car. Someone at the dealership knows the truth and that they're responsible.  For certain, I know my wife has integrity and would have informed me, and the dealer, if the front windshield was broken when she dropped off the car. Being that the vehicle was parked in front of and facing the dealership from Sunday afternoon until the dealer worked on the vehicle the upcoming Tuesday, that's quite a bit of video footage to review that most certainly doesn't all cast a glare on the windshield.  Regards,  **** ********

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Transacted June 25, 2024. Problems: 1) We never discussed me purchasing Extended Warranty ($3999). It was part of the paperwork. Had we discussed it, I would have refused it. Cancel and refund. 2) Salesman misled me by claiming in addition to the $7500 Federal Tax Credit for EV purchase, I would be receiving an additional $7500 Manufacturer discount-- total $15000-- when in fact my Federal Tax Credit was merely transferred to Matthews. FRAUD. 3) They never asked if I would be using my old license plate. Instead they purchased a new plate for me that I do not want. To this day they have yet to comply with my request to transfer my old plate to my new car, a function that must be included under additional charges on the pink slip. Refund the cost of the plate, plus the additional year registration for my defunct car that I lost the opportunity to have ******* refund due to their negligence.

  Business response

  09/26/2024

  There were discussions about additional warranty coverage with Mr. ******, as there are with every customer.  Attached; page 1 shows where he signed off on the disclosure of the product(s) he desired.  Page 3 shows where he signed on the **** contract specifically for the service contract.  That being said, canceling the contract is not a problem.  The refund would be distributed to the lien holder (****) unless the loan is paid-in-full, then it would be refunded directly to Mr. ******.  I would require an email from Mr. ****** requesting the cancellation along with the current mileage on the **** to cancel the contract. Page 2 shows the exact DMV fees associated with his deal, highlighting any applicable fees.  It clearly states that New Plates were going to be issued.  At no point during his transaction was an existing/personalized license plate discussed.  It was not until he received his plate from PA DMV that his existing plate was brought to our attention.  Unfortunately at that point we could not intervene on his behalf, any changes would have to be handled between Mr. ****** and the PA DMV directly. The $175 Documentation Fee associated with his deal is charged to every customer.  Unlike many other states, where Documentation Fees can be several hundred dollars, NYS law does not allow a Dealer to charge more than $175 for services rendered.  We did, in fact, handle the title, DMV and taxes on his behalf. Mr. ****** came in to pay cash for the ****, at which time WE INFORMED HIM of the availability of a $7,500 rebate if he financed a portion of the car with ****.  We are not, and don't claim to be tax accountants, whether or not he would qualify for a tax-credit is beyond the scope of our knowledge. and we advise anyone to check with their accountant.  The fact is, we saved him $7,500 immediately on the purchase of the car. 

  Customer response

  09/28/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and dependent upon their cancelation of the service contract and refunding the payment thereof, find that this resolution is satisfactory to me.   Regards,  ******* *** ***

  Business response

  10/23/2024

  BBB spoke to the owner of the company and the following was relayed:  If there is a leinholder, which in this case there is- ****- then the refund would need to be released directly to them.  Have we received an email from this customer, as requested and required, with a request for cancellation and the current mileage on the ****?  If not, please ask the customer to send that email to us and in the meantime I will personally look into it further to see if we have already received this email.  Thank you.

  Customer response

  10/23/2024

  I was not able to review the response made by the business in reference to complaint ID ********, as it would not download for some reason, but I received a refund check for the unwanted Service Contract on Monday.  Assuming it doesn't bounce, I look forward to having nothing further to with such an incompetent and corrupt dealership.  Regards,  ******* *** ***

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged $149.95 for requesting what was needed for NY Inspection. They stated that I would only need purge valve, alignment, wipers. Scheduled to have this completed, so inspection can be updated. I was then changed $610.75, which i was told would allow me to pass inspection. Within in two days, the battery was completely drained in my car and there was a very loud fan running. I had my Fiancée take to a local shop to check the battery and upon running the test, they asked her if she knew that her inspection stick was expired. Call Matthew's **** to ask them why my inspection wasn't competed. They state to me that the employee working on my car, had walked off the job. After trying to understand why my inspection sticker wasn't completed. The employee then stated that we would owe $800 and change in order to pass inspection.

  Business response

  08/09/2024

  tried to reach out to customer to explain process and procedure per New York state  vehicle first came in to have check and light taken care of at that time nothing was mentioned about nysi customer declined work at that time.customer came back to have purge valve replaced and at that time he had added the nysi at that time we looked it over and told the customer the what it needed also told the customer it would have to be driven to pass for emotions customer declined work and was upset because of the additional work it needed to pass inspection a discount was offered customer came and got his  keys and left    

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/15/24 I had my car towed to the dealership thinking my transmission went and was under warranty, I was told 6 days later, several text messages to the service agent assigned, and after pulling it in, it was my radiator. The car has been in the shop since then - 6 weeks now and after 4 weeks I was told they couldn't repair it so they were sending it to a business across the street, because painting was involved. I spent over $1770 on ***** getting to 3 jobs in 4 weeks, chasing them for updates and not receiving calls back, asking for a loaner and finally on 4/11, 5 weeks later, given a loaner and told the car would be sent elsewhere. I do not feel at this point I should have to pay my $1000 deductible or for the work to be done. A 6 hour job has now taken 6 weeks, I am still waiting. This dealership dropped the ball on me (per the GM) and not done the work stating their reason suddenly is painting is involved, which I am sure was the case prior to 4/11/24. I am frustrated since this is where my late husband and I purchased cars prior (********* *******) and assumed we would get the same service as we did prior.

  Business response

  05/10/2024

  **** ********* vehicle was towed to the dealership for a transmission related issue without an appointment. She was contacted and assigned an appointment date of 03/20/2024. On 03/20/2024 the vehicle was pulled into the dealership's service department to perform a diagnosis. The vehicle was found to have extensive damage underneath indicating an impact with an outside source. The customer was than notified the repairs would not be covered under warranty due to the impact and was advised to contact their insurance company. The *********** insurance adjuster came on 03/27/2023, performed a visual inspection and began to write the estimate. The adjuster than requested we find a way to fill the transmission fluid that had leaked out so the vehicle could be driven to determine if there was a transmission related issue and he would return. The technician then repaired the vehicle enough to fill the fluid so the vehicle could be driven. The adjuster returned on 04/02/2024, found there were transmissions issues and finished his estimate for the body work, radiator and supports. The estimate included used parts, from a 2013 and 2014, and the customer was advised of the fact there is no part or labor warranty on used parts. The customer was advised to contact their insurance company and try to secure new parts so there was a warranty in case of an issue after the vehicle is completed. The customer decided to go with the used parts. On 04/11/2024 a loaner vehicle from the dealership was provided to the customer as a goodwill gesture, which we were not reimbursed due to the vehicle repairs not covered under warranty, after finding out the customer had cancelled her rental coverage under *********** only a few months earlier and *********** would not be providing one. On 04/12/2024 the vehicle was sent over to ******** **** ***** for repairs due to this dealership not having a Bodyshop. From this point forward the customer and the Bodyshop were now in contact with one another and the dealership had completed their end of the arrangement. The vehicle was completed at the Bodyshop on 05/03/2024 and the loaner was than returned to the dealership after 22 days of use at no charge. 

  Customer response

  05/10/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The dealership NEVER advised me to call my insurance company, it was the exact opposite, they asked why I was involving them at all.  I told them it was due to the cost of the repairs, and the possibility of something happening as a result of hitting any of the numerous potholes in the city, kids throwing things from the side of the roads, any one of a number of things.  Rob G******* (general mgr.) stated on 4/6 he was calling my insurance company one last time on 4/8 with team members to "use muscle" to get new parts ordered for my car.  He asked what I wanted to do, I stated "Same as when I had it towed in, I want my car repaired that's all."  Rob G******* was to call me back on Monday 4/8 after call with insurance company, and never did until Scott called me 4/10 stating they wanted me there next day between 9-10 am for a loaner and they would not be repairing my car.  I did arrive about 9:20 with my son and handed over my license, insurance card and debit card as asked by Carlee C*****.I did NOT CANCEL RENTERS INSURANCE on my policy, in fact, I added it to my policy after this incident I never had it at any time on a *********** Policy.  Upon picking up my car from ******** **** *****, I was asked if my car was involved in a crime scene or was a crime scene due to the pictures attached- and a pair of $400 prescription sunglasses missing.  Mr. P**** told me that is the way my car came to him from *******,(it was NOT the way it was towed to *******) if he had known it was not a crime scene he would've cleaned up the mess.  I was mortified that a business would do that to my car at all or any customers car.   I have sent over the pictures to the BBB but have included them again in this as well. I realize Matthew's does not want to take responsibility for their dropping the ball on this, as Mr. G******* stated to me, but they did.  Their trying very hard at this point to clean up their errors with changing facts, adding lies and distortions of facts.  I certainly do appreciate the loaner car, but I truly believe it was done to make up for having had my car for 4-5 weeks, and dropping the ball.  Matthew's service manager even called my insurance company asking them when they would be ordering the parts for my car, and the agent explained - not what we do, we write up the estimates, your order the parts that's how this works.  I had my car towed there thinking I would received the same customer service as we did when Mr. ********* owned the dealership, but that couldn't be further from what happened at any time during the month Matthew's ******* had my car.  I will say in agreement though that once it was taken to ******** **** *****, Mr P**** kept me informed on a regular basis.  Regards,  **** *******

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ended up purchasing an extended warranty, which they forced upon me by not really giving me any kind of choice other than to have the warranty and then I’ve had to go back to the business at least two times and on top of that I have to go another time. as part of the contract, I was supposed to get a rental vehicle which was stated in their contract from them however, after trying to go back a third time to write the wrongs of the vehicle that I’ve only had for the past three months I was told I wasn’t allowed a service Vehicle or known as A rental vehicle. I work two jobs and go to school for nursing and the manager did not seem to care whatsoever and told me that I would have to make time where I would have to wait. At least two hours. I really do not have the time to do hence why I’ve needed a rental vehicle in the past, out of the three times I’ve had to go there. I’ve continued paying for the car and have only had problems with it and I’m told that I have to wait around for them to even fix it and if they can’t fix it that day that I’m expected to go back which I have all of this conversation in text message I was told I would have to make time where I would have to wait and I had no other choice regardless of the contract I’ve never damaged a vehicle for a rental and have never left it in bad condition.

  Business response

  05/20/2024

  Mr. ***** was offered and agreed to purchase an extended service contract.  We do not force coverage on anyone, ever.  I have spoken to him several times and notified him if, for any reason he wished to cancel coverage he could, and the refund would be sent to the lender as they have a lien on the vehicle.  We have been very accommodating with his concerns, and he has spoken directly with my service manager who assured him he would get the vehicle right in while he waited.  Our last communication was on April 4th, when he cancelled his appointment for the third time.   Please call me with any questions of further clarification.  Also, I would like more information on possible BBB login.  Thank you. 

  Customer response

  05/20/2024

  The contract stated that I wouldn’t have to wait regardless of how long it would take. In the contract, it tells me that I would be allowed a rental vehicle while I wait for the car to be fixed I’ve had to cancel three times due to the distance that it takes to get out there because I can’t afford $100 as a college student every single time this car has had an issue has three that needed to go back informed that I wouldn’t have engine coverage up to 100,000 miles without the warranty. I would only get 60,000 miles which the car originally came with 48,000 miles. With the way the car is currently sounding, logically it doesn’t make sense because if I needed to bring it somewhere closer to college due to it being possibly unable to be driven. The service manager is the One who has been denying me a rental and told me that I would have to come back which takes time and money out of my pocket because they refuse to let me use a rental vehicle. I’ve called and spoken to different agents about rentals and when they say they have them and then check with the service manager, they say I’m not allowed to have them.

  Business response

  05/23/2024

  HI Kevin, His warranty has loaner coverage and/or rental reimbursement for a covered component.  One of the issues we have had is when we provide him with a loaner car, he cannot return it quickly and we have others waiting to use them.  As we have communicated with him, if he brings it in with an appointment, we will look at the car right away and it might be a quick fix or if it is not then we can provide a loaner.  We have flexible hours, including Saturdays.  It may not be a covered component however we generally provide loaners as a courtesy in those scenarios at our expense.  I do need the customer to work within our guidelines as we have already done a considerable amount of goodwill repairs.  We are more than happy to help him, but he will need some flexibility for us to look at it. 

  Customer response

  05/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards,  ******* *****

• Initial Complaint

  03/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought this car from Matthews Kia, back in 2020, it’s only four years old. The transmission engine went. I brought it in. They change the oil sent me home said it was fine. It died in the middle of traffic brought it back. They said warranty would cover it, and they fix it took them nine months to replace the transmission and engine And radiator carrier gave it back with no inspection and told me that I needed to drive off the lot and drive it for a little bit before they could do an inspection no brakes rotors calipers and flat tires brought it back. They replaced all of that. they gave it back to me on February 14 after having it since June 2023. I got it back February 14, 2024 exactly a month later on March 14, 2024. The transmission went again they’re giving me a hard time about fixing it and bringing it into the shop, saying that they’ll figure out what’s wrong and how much it will cost it shouldn’t cost me anything it should’ve been fixed after all that work was done. It took them almost a year to fix it should run like a brand new car. At this point they should just replace the car, they won’t give me a loaner so I have no transportation to from work. None of this is acceptable. Three times they gave me back the car in a state that could’ve gotten us killed.

  Customer response

  03/26/2024

  I did purchase the warranty when I bought the car which made my monthly payments higher. I’ve contacted the warranty department and there was supposed to send me a copy of my warranty to my email, but I still haven’t , received it. to make matters worse, I was contacted by the service manager today and informed that they will refuse to do any more repairs on my car. Even though they’re faulty, repairs are what causes the transmission is over a second time he keeps insisting that I hit something after they gave me the car back which I did not they chose not to replace the radiator even though it says on my first receipt that I agreed to pay the additional charges for the new radiator, tell me that I have to come get my car off the lot even though we don’t drive or they’re gonna start charging me a storage fee the dealership had my car for eight months did not do the repairs properly and now I’m without a car 

  Business response

  04/15/2024

  Please see attached documentation and pictures **** damaged her vehicle it had nothing to do with the repairs we did months before she came in with this, she told me she does not want to report to insurance because her insurance will go up and we should pay for it cause that money is nothing to us. Please close this case based on all these supporting docs.    Michael C*******Market General Manager

  Customer response

  04/15/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I would like to inform you that everything that he said in his response is a blatant lie. I took my car into them in June 2023 it needed a radiator. The transmission went in the engine went. They told me it needed a new radiator, which I already knew because I had taken it to a mechanic prior to bring into them, so the radiator was damaged before I brought it into them in June 2023. I have the paperwork stating that I agreed to pay the additional charges for the radiator and that the warranty would cover the transmission and engine. That was in June they have my car from June until January and then called me back and said it was ready that they didn’t replace the radiator only the carrier. I’m not sure why when I agreed to pay for the radiator. They should’ve just replaced it then because they didn’t caused more damage , I did not damage the radiator after I got back from the car. I drove to and from work maybe eight times. The damage on the radiator was done before I brought them in June. That’s why I agreed to pay for it. I did not say I didn’t want because I didn’t want I , I did not damage the radiator after I got back from the car. I drove to and from work maybe eight times. The damage on the radiator was done before I brought them in June. That’s why I agreed to pay for it. I did not say I didn’t want because I didn’t want to go. I said I was not gonna contact the insurance company and tell them that I got into an accident in the month that I had it back because I did not. They told me to call my insurance company. Tell them I hit some in February to March 2024. I did not damage my radiator was done before June 2023. When I got the car back in January, I went out to get it. They took the loaner back. They gave me the car back with no inspection, all tires had barely any air in them. I had no choice but to try to drive too hard to work. I got a few blocks away, tried to break and the whole car started bucking because the brakes weren’t working. I brought it back to them. They called me the next day and told me it needed four new tires brake pads rotors calipers, Which it did not need when I brought it in. I am not sure why they didn’t replace the radiator when I agreed to it, and I have the paperwork showing that I agreed to it. Never once when my car was there in the seven months that it sat in the parking lot untouched did they call me and say there’s anything wrong with my brakes as a matter of fact, if you’re going to the ******, it shows that my car was inspected when I first brought it in on May 31 And passed the safety inspection failed the emissions inspection, which is expected when it needed a new radiator transmission and engine would not have passed the safety inspection if it needed tires, brakes rotors and calipers. Now they’re just trying to cover themselves because they messed up by not changing the radiator , they started giving me an attitude a hard time the minute I called corporate to complain about the service I was getting get away with my car died on the highway and traffic and I could’ve been killed. Now I’m out a car have nothing to drive. I’m paying for an **** $30 to work and $30 home every day and paying a car payment and car insurance on top of that. None of this would’ve happened if they had just replaced the radiator like they were supposed to pay for, they’re not going to admit that because then they’ll get in trouble for not doing the job properly. I’ve talked to many people. I’m not the only one that had issues with the service department there.   Regards, **** *****  

  Business response

  04/16/2024

  To whom it may concern,     All repairs customer paid for were completed, and completed correctly.  Customer picked up her vehicle from our shop in January and reported no problems with the radiator until over a month later.  No damage to her vehicle occurred in our shop.  She is welcome to take her car elsewhere for future repairs.  Michael C*******Market General Manager

  Customer response

  04/16/2024

  This is absolutely more lies. I have on my paperwork stating my radiator needed to be replaced in June. They chose not to replace it. I brought the car back because they didn’t replace the radiator and caused the transmission to go again they are liars and if I have to, I will get a lawyer, but this is ridiculous. He is a liar. He did not speak to me even once, I agreed to pay for the radiator back in June. It is not my fault. His mechanic did not do what he was supposed to do. They’re just trying to cover themselves because warranty only agreed to pay for the transmission and engine if I paid for the radiator which they chose not to replace if they admit that and that there was something wrong with the radiator in June they’re gonna be in trouble with the warranty department .   Regards,  **** *****

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle from Mattews Auto Schenectady N.Y. on 2-9-24. The hood was scratched. Alex R**** said to come back on 2-14-24. I went back and they changed the hood. The new hood was filthy and they said they could not wash it because the detail shop was closed due to an overhead door. I stopped in Amsterdam to a car wash on my way home only to find the hood was as bad as the one they replaced. Alex then said to come back on 2-21-24. I went their only to see another hood which was also scratched. I asked if they could repair the hood already on the car. They said no, I had signed and paid for the car and their was nothing more they were going to do. I took the car to a repair shop and got an estimate. the car is a 2024 *** ***** GT Line color sporty blue. They are over 1 hour, one way from my home. All I'm asking for is a repair off the hood. Enclosed you will find the pictures of the hood and other supporting documents for this case. Brett K*** was Alex's sale manager. I also contacted customer care for ***, Her name is Zoi phone # ###-###-####. She said the dealership told her they resolved the problem by changing the hood which is a false statement. The supporting documents will prove that. This is pics. of the replaced hood and estimate for repair. Thank You, ******** ****** *** **** ***** **** *** Johnsville, N.Y. 13452 ###-###-####

  Business response

  03/26/2024

  To whom it may concern,   In regards to compliant ********-***** we have already replaced his hood then he stated he had scratches on the second hood, which he sent us a bill to wet sand and buff at his shop and we covered the bill and he stated he was all good at that time, *** also closed the case due to us making things right for him, not sure what else he is looking for. 

  Customer response

  03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They should have done this on thier own without the BBB and the *** corp. having to get involved to get them to do the right thing. A very sad way to do bussiness to keep custumers.
  
  
  
  
  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good morning and my complaint is that I took my ******* ******* into Matthew ******* Erie Blvd Syracuse on 01/30/2024 at 10am for the ant-theft software and a recall for underbody rust coat and my car mind you has been fine No bells or whistles going off at all and while their doing the recall they come and ask me if I would like a transmission done or coolent and says you don’t have to you have time, so I say no thank you. Now my car is done with the recall situation and I leave out of Mathew ******* and not even a hour later my car starts letting out a irritating squeal while I apply gas and or break, hmm so I call Matthew ******* back and leave a message about what happened, young lady calls me back and assures had nothing to do with what they did?and will ask about and then will get back in touch with me ? Well in my defense all was fine with My car and had no squealing of any sort before dropping it to them. All they had to do was do the recall, why look and bother with anything else under my hood? Or car! And mind you I just got my car back and fixed from theft so everything was fine! I been thru enough and feel as if their trying to get some money ... I thank you for your time.

  Business response

  02/19/2024

  Good afternoon. In regards to the squealing noise coming from the vehicle after the underbody corrosion campaign was performed, I will gladly take a look at that noise for the customer at no charge to them to determine if the noise is due to possible overspray of the undercoating. Feel free to contact the service department and ask for Mike and I will get the customer right in. As far as the transmission and coolant system services that were offered it is our service departments policy to notify the customer of any preventative maintenances that might be due for the vehicle based on time or milage. If there are any questions regarding the services offered I can also address them with the customer as well.    

• Initial Complaint

  01/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In December of 2020 I purchased a 2018 *** ***** at Matthew’s Planet Pre-Owned. The car was listed for 18,999, and I had put $4000 down via NBT cashier’s check, which i still have record of. That puts the cost of the car down to $14,999. Due to my sub-prime credit, I had a higher interest rate. It was financed through ****** ***********:, which has been sued by NYS. The contract was done via electronically and they manipulated the numbers. i contacted ******** ****** *********** numerous times for assistance in creating an online account to no avail. I literally just gained access yesterday and seen the loan was 25,000 not 14,000. now it makes sense on why they wouldnt give me access. Credit acceptance and the dealership made a 10,000 plus profit due to there illegal practice. this has been highlighted when NYS sued them and won. they literally took advantage of a senior citizen on a fixed income. i want this fixed, if not ill higher an attorney:

  Business response

  02/22/2024

  Good Morning,

  I Have attached a copy of Mr ******'s Contract along with a screen shot of his account, As you can see from the Contract the amount that was financed was $13,761.21 along with showing his $4000.00 down payment, I believe what Mr ****** is over looking  is the Finance Charge from the lender  ( $11,718.87) which is based on the interest rate of 22.99%. If anything else is needed please reach out.

  Thank You

  Jim M****

   

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday 12/23/2023, my vehicle broke down and was towed to Mathew’s Kia of Schenectady. My husband explained the issue in detail, suggesting a wiring issue because of the behavior before and after it started acting up. The service writer stated they were busy, but they would get it in after the Holiday and be in touch. In January 01/02/204, we finally received a call, a voicemail was left from the service writer stating the tech attempted to diagnose it but it wouldn’t start, they would pull it inside, give it a proper diagnosis and then call back. My husbanded attempted serval call ins and left messages and heard nothing back. Finally on, 01/08/2024 we received a call stating it was the alternator and battery. I explained once again the behavior of the vehicle and asked for the tech to check over all of the wiring, especially since the alternator was replaced in December of 2022 and the battery replaced July of 2024. He said he would and give me a call back. On 01/09/2024 I received a call stating it was in deed the alternator and battery. I asked once last time and then okayed the fix and charge. I picked my vehicle up on 01/17/2024, 20 minutes into my drive home from the dealership, my car started to act the same way and broke down once again. I called the dealership and spoke to The assistant service manager Mike and he got a tow for my vehicle. We asked about a loaner car and he said not at this time. We plead their negligence and asked for a car until they properly fixed my car. The manager then became rude and short with my husband still refusing to help, even though they didn’t listen to the customer concerns and they are put out for an additional about of time because of the dealerships mess up.

  Business response

  03/01/2024

  In response to ****** ******** complaint, she had brought her vehicle in on 12/28/23 stating that vehicle dies intermittently.  We diagnosed vehicle needing a battery and alternator which customer authorized to have repaired.  Vehicle was picked up and towed in due to breaking down.  Repair order open date shows 1/19/24.  We found a mega fuse blown which is needed to start and operate vehicle.  We originally were going to cover the labor and customer just pay for part since it was not related to work being performed but ended up covering both labor and part for customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩