Business ProfileforMatthews Auto

I brought my car in on the 8th of August knowing the fact that I would need to get a new transmission. I didn’t receive any updates unless I called them in which it was like playing tag on the phone trying to reach someone. On the 13th I was told someone from the warranty company would be coming out to inspect my car to see if it was covered or not. Still no one called to update me so on the 15th I called and they said that someone had came out to inspect my car and they were waiting on the approval. I heard nothing for a week after. On the 22nd I called and was told that no one from the warranty company reached out and that I had to call to see if I was approved or not. After calling the warranty company I was told that it was approved on the 15th and that they sent an email off to Kia stating that. I called Kia back and they stated they never received anything and that they called the warranty company and no one answered. Finally on the 24th Kia had got yet another email approving me for my transmission in which they called me to let me know they still had to order the part. They then said it would be another 2 weeks before I would have my car. After waiting yet another 2 weeks for my car they finally called and said it was all set to pick up. I went and picked it up and no more then got out of the parking lot and noticed my car was pulling to the right and my steering wheel was turned completely to the left. I brought it right back to them which meant another day without my car. Finally on the 5th of September they called me again and said that the steering column wasn’t lined up right and that they fixed to problem. Not only did someone test drive my car after replacing the transmission but they didn’t realize the wheel was completely turned is outrageous. Kia was very unprofessional and when asked how no one noticed the steering wheel I was told that they weren’t looking for anything like that but just at the dash to make sure no lights were on.