Business ProfileforBuffalo Medical Group PC

On 7/12/24, I had a Dermatology appointment at Buffalo Medical Group 425 Essjay Rd. Suite 130, Williamsville, NY 14221 at 10:15 a.m. Dr. Zoey G***** office. My husband and I used google maps on my phone for directions and unfortunately my maps took me to downtown Buffalo (wrong place) even though the address was correctly inputted for the appointment. Not sure how that went wrong. We had to back track to get to the right place. I panicked. Called the dermatology office 7 times from 10:12 a.m. - 10:15 a.m. to let the office know I was going to be late. No answer from anyone! The automated messaging system just kept repeating the list of options and still no answer from a medical professional. My husband and I arrive to the correct place 25 minutes late. I ran in and immediately apologized and tried to explain what happened. The receptionist was short and rude. She got up and walked away to speak with someone about my appointment. I'm the only patient there other than staff, so they were not booked. After a few minutes, the receptionist came back and told me I had to reschedule. I did say since I have an appointment already scheduled for next year, I'll be back then. I NEVER had a telephone encounter with Mary or anyone else from that office on 7/12/24. Also, NEVER missed 3 appointments. The appointment for June, I did reschedule. Made sure that it was at least 4 days in advance. Received a bill for $50 due to missed appointment. I should not be responsible for that bill. There is nothing in the waiting room or anything sent with my bill about fees. I don't appreciate them lying to justify the way I was treated and the false information I printed from my Buffalo Medical Group patient account. Attached are documents regarding this situation. Also attaching screenshots of calls on 7/12/24. No incoming calls from Dr. G***** office and my outgoing calls to try and get in touch with them.