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Find a Location

National Fuel Gas Company has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNational Fuel Gas Company

    Natural Gas Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1951

    Years in Business: 122

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    National Fuel Gas Company is an integrated energy company distributed among the following four operating segments: Exploration and Production, Pipeline and Storage, Utility, and Energy Marketing. National Fuel Gas Distribution Corporation, the Utility, sells or transports natural gas to more than 728,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. National Fuel Gas Supply Corporation, an offset of Pipeline and Storage, provides interstate natural gas transmission and storage for affiliated and nonaffiliated companies through an integrated gas pipeline system that extends 2,972 miles from southwestern Pennsylvania to the New York-Canadian border at the Niagara River. In addition, the Empire State Pipeline, a 157-mile natural gas transmission pipeline running from an interconnection with TransCanada Pipeline near Buffalo, NY to Syracuse, NY, began operation in 1993. It provides intrastate natural gas transportation to major industrial companies, utilities and power producers in the western and central New York area. As part of the Exploration and Production segment, Seneca Resources explores for, develops and produces natural gas and oil reserves in California and Appalachia, including the Marcellus Shale. National Fuel Resources, Inc. (NFR) is a subset of the Energy Marketing segment and markets natural gas to industrial, wholesale, commercial, public authority and residential customers primarily in western and central New York and northwestern Pennsylvania, offering competitively priced natural gas for its customers.

    Business Details

    This is a multi-location business.

    Find a Location

    National Fuel Gas Company has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6363 Main St, Williamsville, NY 14221-5855
      BBB File Opened:
      1/1/1966
      Years in Business:
      122
      Business Started:
      1/1/1902
      Business Started Locally:
      1/1/1902
      Accredited Since:
      7/1/1951
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • National Fuel Resources, Inc.
      • National Fuel Gas Supply Corporation
      • NFR
      • Seneca Resources
      • National Fuel Supply Corporation
      • Empire Pipeline
      • National Fuel
      • National Fuel Gas Distribution Corporation
      Business Management
      • Mr. Ronald C. Kraemer, President, Empire Pipeline, Inc.
      • Mr. Timothy J. Silverstein, Director, Investor Relations
      • Andrea Vasbinder
      Contact Information

      Principal

      • Andrea Vasbinder

      Customer Contact

      • Andrea Vasbinder
      Additional Contact Information

      Fax Numbers

      • (716) 857-7856
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      57 Customer Complaints

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      File a Complaint

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris F

      1 star

      05/22/2024

      Horrible customer service and company. I have moved from my apartment in 2023 and called to get gas shutoff. It is now 2024 and I’m still being billed. They have gone to the apartment 4 times to shutoff gas but because they cannot gain access I’m still being billed. Even though I have told them I no longer have access to the building and how to contact the company that owns the building

      Local BBB

      BBB of Upstate New York

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