Business ProfileforSerra Chevrolet

My first experience at this dealership was with **** ********. He sold me a black 1500 that I was very pleased with. Overall best purchase experience I've ever had at a dealership. Because of that I continued to bring my vehicle back for services regardless if I could have them done cheaper elsewhere. I appreciated how I was treated as a customer and that earned my loyalty. **** in service and every other advisor has been thorough and welcoming. My service appointments felt more like visiting an old friend for help with a repair. It wasn't until a recent purchase that I had an incredibly discouraging experience here. It was the day that there was an issue with thier financial systems. I was offered an incredible deal to trade for a 2024 - 2500. Upon completing the contract with '*******', I believe, I was offered additional maintenance bundles, to what I explained to him and my salesman, that I was not interested in any type of extended warranty. At the time I had been shown a final sale *************** which later changed drastically due to an extended warranty added to my contract, that ******* tried to insist that I wanted when I confronted the matter. I never received the paperwork for the finance disclosure until I returned to the dealership to address the change, which I only discovered after receiving my first payment notice from the bank. My contract was fixed after my hassling the dealership. However, the excitement on my new purchase was soured by back ended changes and the attempt to confuse me on my initial rejection of additional services. This could happen to other customers or possibly has happened. Other's might not have been or be so lucky or likely to catch the additional charges in time to have it corrected. It's dishonest and an unacceptable consequence to customers putting their trust into a business that they are purchasing from.