ComplaintsforNorth Coast Mitsubishi

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My granddaughter bought a used Kia from this dealership in October of 2022. I was cosigner. On June 24th of 2023, she brought the car back in and traded it for a new Mitsubishi. I also am cosigner on this. During the transaction, I was told by the salesperson, we would be refunded around $3000 prorated for the GAP insurance and Warranty which was purchased on the Kia. I have an email from ******** ****** stating this would be refunded after the original loan is paid off. Because of this promise, I put an additional $3090 down on the purchase of the Mitsubishi. I have *******' email as record. He told me it would take 2 weeks for the refund. I started calling them about 3 weeks after this happened. I was always put on hold, cut off, transferred then cut off, never able to talk to anyone in finance. When I did reach someone, I was always promised a return call , it usually didn't happen. Finally, on August 17th, I reached ***** ****, who had me fill out cancellation forms for the insurance and warranty, I have the email correspondence. I was told it would take 6-8 weeks. Then on August 30th, ****** ****** wanted me to repeat sending the forms and said it would take 6-8 weeks, and I would have to supply proof the original loan was paid off. I sent the documents again on August 30th and then sent proof of the loan payoff on September 7th when I received it. I have tried emailing and calling but get no response from anyone. It has been almost 8 weeks again since the forms have been resubmitted. My granddaughter moved in with me but she submitted a change of address. We have not heard or received anything from them. I did tell them about the change of address in an email but it was ignored. Everything should be prorated from June 24th when the car was traded in.

  

  Business response

  10/25/2023

  Hello,
   
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
   
  A check for the GAP cancelation was sent to the lienholder on August 29, 2023 in the amount of $1,628.90. To clarify, this check would not have been sent to the customer. The customer will need to contact the lienholder for further instruction on this issue.
   
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
   
  Best Regards,
   
  North Coast Mitsubishi
  Customer Service Department 
  

  Customer response

  10/26/2023

   I am rejecting this response because:
  
  The company states they have sent a check to the lienholder on August 29, 2023.  Why would they do that when the lien was paid off before that date.  I sent documentation showing the lien was paid on July 10th, 2023.  The money is owed to me.  

  

  Business response

  11/01/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The lienholder representative confirmed that the refund check was sent to the incorrect address due to an internal error. The representative has verified that there has been a stop payment issued on the original check and another is being sent to the corrected address.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards, 
  
  North Coast Mitsubishi
  Customer Service Department
  
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Talked to “****” all week. Was supposed to be going to Akron a 2 hour drive to pick up a 2017 Kia Optima. I called that morning and was told financing was approved and the car was ready! Got there and “****” was not anybody’s name working there, it is the customer service department and they never even had the car we drove there for. They wanted us to purchase a more expensive vehicle and didn’t even remotely know anything discussed all week. Waste of a lot of time gas and money. **** even sent me an Approval certificate for the financing. What a scam!!

  

  Business response

  10/13/2023

  I am sorry for any confussion, I can not speak on **** our BDC manager conversation, however this has been address with staff. I will make sure this doesnt happen agian. I would like to offer a $100 gift card for their fuel and time. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need them to cash my check. I originally submitted this check for the payment of the car, I have yet to get a car loan. They did not want to take my outside financing so they ran my credit when I refused to buy the car, they then said they would take my outside financing. I gave them the check and they did not endorse it at all the first time. I spent two weeks being harassed by their employee to get a new check, so I did to. I scheduled to drop it off and when I did, I gave them the instructions with the check. I was then told they did not need it they cashed the first check (attached). I then sat in the parking lot and called my outside financer and was told that they needed the second check and that the first would bounce again for the same reason they did not endorse it correctly. I took my phone in with the financing person on the phone and gave my phone to the women I gave the check to so that they could explain how to endorse it correctly. It has been an over a month since I dropped off that check and it is still uncashed for the same reason. I called the finance company and had them call the dealership to resolve the issue. They spoke to someone and was told that it would be handled, that was about 2 weeks ago, and they have not tried to cash the check or resolve the issue. I now cannot get a hold of anybody in the finance team and now I am being told that I may lose my loan from my outside financer.

  

  Business response

  10/03/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Due to an error with the endorsement of the check, we were unable to process. Our accounting department has deposited the check and are waiting for it to clear. This process can take up to ten days for the check to clear. We apologize for any inconvenience this may cause.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-***-****.
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

• Initial Complaint

  08/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Made a purchase of 3 cars with in 24 hrs they took my car and put it towards the done payment of one of the cars not even 30 days later they are telling me to bring my car bad I returned the car 8/24 with a promise of a check would be waiting get there no check I called the police

  

  Business response

  08/29/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Upon repossession of this vehicle, the customer came to our store and began threatening customers and staff. Our dealership staff called the police to remove her. There was no down payment made for the repossessed vehicle, therefore no refund is owed to the customer. The trade-in we received was made towards a purchase of another vehicle and the title has been signed over for that transaction. The customer has been banned from the dealership.  
  
  At this time, we believe all customer issues have been addressed.
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

  Customer response

  08/30/2023

   I am rejecting this response because:
  
  This is not true at all I am the one who called the police and I have text messages from the dealership stating I can come get my car and as well as the day I dropped said vehicle off was supposed to also pick up a check now this is the first time ever hearing about a down payment 

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a vehicle and one day after the check engine light came. This matter was concerning a fuel injector hose which was an issue prior to my purchase. Literally the day I purchase the light come mind you I left the shop at 8 pm Monday!

  

  Business response

  07/31/2023

  Hello,
  
  North Coast Mitsubishi ******* appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary service and support for our customers.
  
  We have traded the customer into another vehicle. We apologize for any inconvenience this situation may have caused.
  
  At this time, we believe all customer concerns have been addressed. If any questions remain, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Mitsubishi – *******
  Customer Service Department

  Customer response

  08/01/2023

   I am rejecting this response because:
  
  
  

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Northcoast on 05/20/2023 to find a vehicle, and once we did an application, I was told I needed a cosigner. On Monday, I reached back out to ******** and ***. They assured me that the car was still mine, if I wanted it, and to come up to finalize the deal. I let them know that ***** was working; however, they let me know that I could just take paperwork to have her sign, and bring it back the next morning. On, 05/22/2023, I showed back up, signed my name in all the places I was instructed to do so. I was given paperwork to bring back up the following day at 9am. After I left the lot, and drove home, I realized that the car did not run as great, and I was unsatisfied. I immediately wrote to ******** to let he know, in which she did not reply. ***** did not sign the paperwork either, as she was unsatisfied as well. I texted ******** again the next day, and she told me that *** would be reaching out to me. *** stated that ******** and him worked very hard to get me into a car, in which I agreed; however, I let him know that I was unsatisfied, and that ***** did not sign. He told me to bring the car back. Later on that day, ******** wrote to me telling me that they would come and get the car, and for me to provide my address- which I complied. I wrote to *** on tuesday night since the car was not picked up, and he reassured me it was still in place. It's now Thursday, the car has not been picked up, and *** is sending me nasty text messages about how I should've just dropped the car off. I let him know that I took photos of all unsigned paperwork, and that they stated they were picking it up, so they needed to do so. He proceeded to laugh at me and say, "haha, ok". I want this car picked up, and my $800 back that I fronted to get the financing in place. This is bad business practice, and illegal to have a car signing without the other person present anyways.

  

  Business response

  05/31/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The deal was rescinded and the vehicle was retrieved 05/25/2023. A refund check has been issued and mailed to the customer via *** overnight shipping. Please use tracking number ****************** for shipping updates.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best *********************************************************************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a car with north coast auto a year ago. My car was in a car accident and totaled out my car insurance. Geico paid the finance company that I got into through North Coast $17,000. The gap coverage is doing their part and has a claim processing, but Northcoast auto will not pay out my extended warranty to my finance company so therefore, my finance company keeps claiming on the credit bureaus that I am in default of my contract so my credit score continues to tank. I cannot get a car because North Coast will not release my extended warranty to my finance company so one I’m not getting taken care of and two it keeps affecting my credit so I need help in this matter.

  

  Business response

  05/05/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We received the notice of cancellation on April 11, 2023. Check #****** was sent on April 25, 2023 to Exeter Finance in the amount of $1,406.42 for Dent & Ding warranty coverage. Tire & Wheel coverage has previously been refunded to Exeter. NCM apologizes for any inconvenience this may have caused.
  
  At this time, we believe all customer issues have been addressed. Should the consumer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

• Initial Complaint

  04/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a Truck from North Coast Auto Mall (*****). The truck had some damage that the dealer agreed to fix. Called 2 weeks later told us it was ready to be picked up. Once driving over an hour to get there, we now have new damage (scratches and dents), than there were originally. Wait another week and a half and finally we have our truck. Make the payment on the truck a week after we have possession, temp tag is about to expire in 6 days. I call up there and no one in the location will deal with you after you purchase they want you to deal with their "customer service". Called and spoke to them and they say the title is still "processing". I checked the **** Attorney Generals website which states a dealer MUST legally have title sent out within 40 days of purchase. As of now we have no title on a car we have already started paying on and no way to drive it in 6 days as the temp tag will be expired. BUYER BEWARE!!! I have bought many cars/trucks in my life and will NEVER EVER go back here!!! I WANT MY TITLE MEMORANDUM!!!

  

  Business response

  05/01/2023

  Hello,
  
  North Coast Mitsubishi appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have been working closely with the customer to get this issue resolved. The title was not received by us until April 18. Once flipped into the customer’s name, we emailed the title to the customer on April 21, 2023. We apologize for any inconvenience this may have caused.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Mitsubishi
  Customer Service Department

  Customer response

  05/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  North Coast Auto Mall “NCAM” advertised a 2019 Model 3 Tesla for sale. After several phone calls and emails I was given a final price which included sales tax, Doc and Title fees. I then set up an appointment for the following day to come from Michigan. I left work early and while on my way down there, I stopped at my bank to purchase a cashiers check. While at the bank I called NCAM to find out what name I should have the money order made out to. It was then that I was told that they wouldn’t sell me the car as a cash sale. Instead they demanded that I go through their finance company in order to purchase the vehicle and again refused to simply sell me the car for the price that it was advertised. NCAM refused to give me a cash price to purchase the car. I then told the salesman that their ad didn’t say the price of the advertised car was only if it was financed through them and he agreed. I told him that I wasn’t going to continue driving the 4 hour trip unless I could buy it without financing. He then said he’d cal me back after he talked to his manager. That was over 34 hours ago, and still no phone call. I am considering seeking legal advice based on their practice of refusing to sell an advertised vehicle for the price it was listed for as it cost me 1/2 day off of work and additional time and expenses.

  

  Business response

  03/17/2023

  Hello,
  
  North Coast Mitsubishi Akron appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  At no point did our sales manager tell the customer that we would not sell the vehicle at the stated price. The customer was informed that we are unable to take a cash offer from an out-of-state customer. Cash purchases from out-of-state customers can cause issues with our ability to process the title work. We offered financing as a solution to collect the Michigan sales tax and handle out-of-state titling so that the customer would not have to. The customer told us they would reach back out to us at a later date.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Mitsubishi Akron
  Customer Service Department

• Initial Complaint

  12/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Saturday November 5th 2022 I went to North Coast AutoMall in Akron on Brittan Rd. I was at the car lot from 10Am until 8:30pm after closing. I wasn’t able to take the car which was a 2021 Volkswagen Jetta. We ran out of time so I left the Down payment of $1,500 and left. I came back Monday November 7th. The person i worked with was ******. Who promised my loan was approved and everything was fine and everything was done. I’m not going have to do anything else there’s nothing else left to do. I took the car off of the lot November 7th 2022. The next day ****** called me and said there is one more thing he needed me to do.. (Although he said there was nothing else) I had to take a survey. Which i completed and that my Co signer had to complete a survey as well and that we would be done. After completing the survey they started asking for more and more things that I did not have the time to complete (Which they knew) everyday was I needed one more thing. I took the car back November the 14th 2022 after work at 8:00pm They gave me a refund receipt stating they given me a refund and they told me the money should be back on my card with in The next Three business days. I waited two weeks to file a complaint to my bank about my refund. The bank through cash app said they did not receive a refund from north coast. I called north coast that same day November 30th 2022. I spoke to **** Again. He told me he didn’t see anything about the refund and that he was calling their finance department. He sent me a text message at the end of the day with a refund receipt. Said it will take up to 3 business days to see it in my account. The following week still nothing. So I got ahold of the bank Again. Cash app said again they have not received any type of refund or deposit from NorthCoast AutoMall in Akron. Cash app emailed proof of not receiving the funds call NorthCoast again Monday December 26th Got **** again. He said he would call me back same day. Still nothing

  

  Business response

  01/06/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintain exemplary support and service for our customers.
  
  We have reached out to the customer and have successfully processed the refund owed. At this time, we believe all issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department with the information below.
  
  North Coast Auto Mall
  Customer Service Department
  330-439-5721

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩