Business ProfileforSound Health Options
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 5151 Alton St, Albany, OH 45710-8945
- BBB File Opened:
- 7/7/2017
- Years in Business:
- 28
- Business Started:
- 11/15/1996
- Hours of Operation
Primary
- M:
- 10:00 AM - 4:00 PM
- T:
- 10:00 AM - 4:00 PM
- W:
- 10:00 AM - 4:00 PM
- Th:
- 10:00 AM - 4:00 PM
- F:
- 10:00 AM - 3:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Sharry Edwards, Founder
- Contact Information
Principal
- Ms. Sharry Edwards, Founder
Customer Contact
- Ms. Sharry Edwards, Founder
- Additional Contact Information
Email Addresses
- Primary
- Sales
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- Paid $4,424 on 29 Dec'23 to Sound Health Altern (740-6989119OH) for Professional Physician-level training -
I signed a contract (included terms -once I receive the materials for course, after 14 days, NO refunds are possible)-
Due to two unanticipated medical issues - a Torn Spinal Cord and a Right Shoulder A-C Separation (with MRI report &Xray submitted as proof to Sound Health) - my training was delayed -
Prior to begining training, I experienced numerous odering/shipping discrepancy problems;
poor directions on how to use equipment;
difficulties with prompt & effective communication -
When well enough to begin the training (scheduled for 5Aug'24), I was informed that I needed to complete prerequisite training as per PORTAL PARTICIPATION GUIDELINES I was provided. --> It's IMPOSSIBLE to complete the prerequisite steps to allow for the actual training with ****** ******!
A- website link to "Join the Community" does NOT work
B- numerous error messages when trying to "subscribe" &pay monthly fees as required.
C- the video training is SERIOUSLY Out-of-Date, offering training on required 'Audacity' software valid in 2015! As such, I could not adjust the 2024 version of softward to provide a prerequisite 'Voice Print' (#7).
D- ****** ******* claimed she didn't know the software updated andsuggested I hire one of her IT guys at an additional $50/hour to get the current version of required software to work to even do the training! IOW, the training provided (that I paid $4,424 for) does not allow for one to complete the prerequisite steps for the actual training!
E- Steps #8 & #9 are impossible to complete. The links are so old, they don't work.
F- They even refunded my $34.95/mo subscription on 9Aug'24, so I cannot even do the prereq. training!
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bridget W.
1 star06/10/2022
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