Business ProfileforStewart MacDonald

BBB transcribed from typed letter received via US Mail:

******* ******** **** Woods Dr., **** **** ********* ***., IL 60004

May 16, 2024

Better Business Bureau 1169 Dublin Road Columbus, OH 43215-1005

Dear Better Business Bureau:

I am contacting you about a problem that involves a business in your jurisdiction. I briefly met with the senior director of operations at your Chicago office, Nathan, about the matter and he encouraged me to contact your office. Allow me to present my case to you and make my request afterward.

I have several communication and other limitations that impede my ability to do business with companies that are not accommodating. Two such limitations are me not using email or e-commerce solutions. An established company in Athens, Ohio called StewMac is the only seller I can find of an adhesive I need. I called them every few months from July 14, 2023 to March 26, 2024 hoping to reach someone about purchasing the item. However, they are one of those companies that maintains a phone line solely to tell people to contact them electronically instead. It is infuriating. I finally just sent them a mailing that included a brief explanation of my dilemma and frustration, a request to sell me the adhesive I desire, and enough cash to cover all costs. They were supposed to receive the mailing on April 1 according to the USPS. I have yet to receive the item, return correspondence, or my money back.

I enclosed copies of my substantial precautionary evidence in support of my endeavor. I have conducted transactions this way many times across the years and successfully, perhaps in part because of subtle carefulness. Even though I do not always receive 100% endorsement, this is the first time I can remember proceeding without establishing contact with the company beforehand...and the first time I have not received the desired item in return.

****** and I discussed several options considering StewMac's accreditation with you, including sending new correspondence requesting that StewMac either fulfill my order or send back my money. I am most inclined to pursue that option now but I would want that correspondence to go to the top leadership position in Athens, not the de facto face of the company again, Mr. Brock Poling. The Better Business Bureau lists Mr. **** ****** as President but I am not convinced that is accurate, or that he is even in Ohio. I found references elsewhere alternating between Mr. ****** and a *** ******/******* who I do believe is in Athens. StewMac evidently has a parent company-perhaps Champlain in California—which could be muddying the waters. This is where I would appreciate your help. Thank you,