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            Business ProfileJLM Landscapes

            Landscape Contractors
            BBB accredited business

            Contact Information

            594 Hudson Run Rd

            Barberton, OH 44203-3934

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            Email this Business
            (330) 957-5248

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/4/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Landscapes. Lawn Care. Hardscapes. Softscapes. Drainage Solutions. Leaf Removal. Snow Removal

            Business Details

            Location of This Business
            594 Hudson Run Rd, Barberton, OH 44203-3934
            Email this Business
            BBB File Opened:
            11/30/2020
            Years in Business:
            5
            Business Started:
            3/19/2019
            Business Incorporated:
            3/19/2019
            Accredited Since:
            12/4/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            8:00 AM - 12:00 PM
            Business Management
            • Mr. Justin L McCroskey, Owner
            Contact Information

            Principal

            • Mr. Justin L McCroskey, Owner

            Customer Contact

            • Mr. Justin L McCroskey, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I would like to request intervention of the BBB to receive a response and an action plan related to warranty agreed upon related to installation of a new lawn in Sept. 2022. When I decided to go ahead with JLM Landscapes, I discussed with the company owner about what would be covered under warranty. He mentioned that if grass grew unevenly or if it did not grow in some spots, that more treatment and seed could be spread under warranty.I have been contacting them since early spring. They did respond back then, but they took a while. Response was that they would follow up on fall, as it is better to do the work then, due to temperatures and seasonal conditions.I sent another message about a month ago via their portal, to which I did not get a response. I finally called them yesterday, asking for an immediate response since spreading of seed is sensitive to temperature, and may not be optimal if temperatures keep dropping.I would appreciate the BBB's support to ensure the warranty work is done while temperatures are still acceptable for the grass to germinate before winter.Thanks in advance.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            JOHN K

            07/11/2024

            When ****** came out to quote the job, he stated to me that they remove 2" of **** top **** which would also remove a lot of gravel and stones, fill the 2" with top**** and instal straw over the new lawn The results were terrible, very little of the **** **** was removed throughout the yard, When they finished installing the new lawn, we removed over a 1/2 Bussel of stones and rocks laying right on top of the ground, The contract shows that he was to install 15 yards of top **** at a cost of $688.50. Over 80% of the yard had no new top**** installed nor any 2" of **** **** removed. I have had new lawns put in at 12 other new homes I owned and never had such poor prep or lies told to me. I KNOW THAT NO LAWN INSTALLER GUANTEES YOUR LAWN, HOWEVER IF IT IS DONE AS STATED, i would not have had most of the so called lawn loaded with Nutsedge weeds and Goosegrass weeds. The yard looked so bad that we had to redo all of his so called work and plant new seed. Thus we are asking $1000 to reimburse us for the redo for the ,poor prep job and then replant a lot of the areas

            JLM Landscapes Response

            07/16/2024

            Hi ****, we are truly sorry that you are not satisfied with the work completed, we take pride * value every clients property like it is our own. That being said, we wish you would have reached out to us before having another company handle the unnecessary repair. You called us on May 20th, 2024 to let us know that you had someone come out * fix the yard, but it had not even been 3 weeks since we installed the yard * this was the first we had heard from you. On May 1st, 2024, we rock hounded through the 2 inches of clay * removed as much rock as possible before we put down the 15 yards of ********** topsoil stated in contract. We then used 35lbs of seed, 25lbs of starter fertilizer, with 4 ***** of straw. Although we do not offer warranty, if you would have given the grass time to grow and still had an issue, we would have gladly come out to touch up any problem areas.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Akron

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