Business ProfileforDaly's Appliance

Buyer beware. Poor customer service after sale. We wanted to support Dalys, a local business. We went there first, then shopped around and saw what we wanted and went back to Dalys to place our order. Turns out we made a $2,300 mistake. We have purchased there several times over the years with no problems but something has changed. We purchased a front load W&D w a riser/pedestal. On the first use the washer vibrated excessively on spin cycle shaking the entire laundry room and the dryer beside it. I contacted Dalys and the owner said it is probably due to being on a pedestal. He would charge $200 to send someone out to remove pedestal. I contacted ** and they sent service person out. Machine was checked and leveled. I was informed vibration is likely from being on the pedestal. It seems both ** and seller are of potential problems but do not inform consumers. I bought the pedestal for convenience and now I have to remove it to prevent excessive vibrating. Dalys owner claims it is not his responsibility to inform customers of potential problems. Further he tells me he is not in the business of selling used appliances and would only give a $1000 credit toward replacement. a $1300 loss for me. When I called the owner a second time he was arrogant and rude. He claims I didnt sell you anything you didnt want. Owner claimed he was busy had other customers, we werent getting anywhere, wished me nice day and hung up. Not once did he ever say he was sorry I was having difficulty. There was no compassion or empathy at all. Not even a suggestion to call ** and express my concerns. We will not shop Dalys again and I strongly suggest buyer beware.