35 Customer Reviews
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Review from Logan B
1 star11/12/2024
My wife was having issues with her brake lights on her 2016 *** ******** Upon calling her I told her to take it to the *** Dealership to look at it to fix issue. When talking to her they told her that it was necessary to have the diagnostic test to find the issue, the Diagnostic test was $187 , on top of that they charged $40 labor oh, and the $16 for the lights that were the actual problem, so basically for the dealership to change two rear brake bulbs they charged her $285 altogether. They simply got her to agree to the charges by telling her they were simply needed to fix the problem, when in all reality, two $8 light bulbs and the ten minutes to switch them out was all that was needed, I will no longer be using any of Jeff Wylers auto group, after speaking with the service manager and him completely disregarding my concerns with the service and how they took advantage of my wife I would advise all families not to take your car to any of these dealerships and since they took straight advantage of my wife and are not willing to correct the problem I would advise you never send your wife, mom, sister or any woman to their service departments! They have no honor or integrity, if they did they would have refunded the diagnostic fee!Review from Nick w
1 star09/16/2024
Absolutely horrible service. I have a *** that has engine issue, shocker right, they have had it for 4 weeks and have not even looked at it yet. Won’t provide a loaner or rental as it’s not covered till they start the process with *** which they refuse to do. I’ve tried calling multiple times left messages requested a call and they will not respond. Avoid at all cost. We have a 2nd new *** with issues we can’t even get in cause they are so behind.
Jeff Wyler Eastgate Auto Mall Response
09/24/2024
Vehicle was towed in 8/26/2024. It has not been diagnosed however will be diagnosed by 9/25/2024. Engine diagnosis quote is currently 2-4 weeks, which is the same for any Kia dealer currently. Per Kia we are unable to provide a rental vehicle until Kia authorizes engine replacement. The advisor Jerri has been in communication, less Friday 9/13 when she was out sick, which we have in MyKaarma.Review from Daniel Slandzicki
1 star05/25/2024
I told the salesman, Jerr W, I would not pay for any additional dealer applied options. I wrote it on a piece of paper and handed it to him while we were discussing price. He came back with $5,400 of totally useless dealer applied options. I could not have been more clear. They could have not been more insulting. Total waste. The options are a scam. Scam. Scam. I will never return.Jeff Wyler Eastgate Auto Mall Response
05/30/2024
Explained that we are obligated to offer it, but he is not obligated to buy. If there was a problem with paint 6 months down the road and assistance was declined, protection plan not purchased and we did not present to the customer, then the onus would be on the dealership. We always present available products, some that buyers may not even be aware are available. Buyers do not have to purchase. We would be remiss if we did not at least present all options.Customer Response
05/31/2024
Your salesman and sales manager treated me like an idiot. Im a senior and you were trying to scam me with undesirable options. $5400 I told the salesman I would not pay for any dealer applied options. I wrote it in a piece of paper and gave it to him ************ Yet they still added $5400 in options. I can tell you clearly its a way to scam seniors.Review from Josh B
1 star05/24/2024
Their service department is a joke. Had my truck for over a week and told me it was normal for it to clang from 2nd to 1st gear. My local dealer fixed it in 1 dayReview from E. A.
1 star05/09/2024
It's a shame, really. My sales rep, Paige B********* was great, but the service manager absolutely ruined my experience by utterly refusing to take care a safety issue that Haley & Paige had promised me they would take care of. I live over 90 miles away and returned to this dealer for the service I was promised. The service manager was a horrible jerk and said the safety issue would have to be taken care of at my OWN expense, $500 - wow! Do not rely on these people to honor their word!!Jeff Wyler Eastgate Auto Mall Response
05/23/2024
I apologize for any confusion or inconvenience regarding your recent visit. After speaking with our Used Car Manager, I understand there may have been some miscommunication regarding the repair options for your concern.It appears that a repair was offered for the issue with your sun visor. However, you elected not to have it completed, as you preferred a complete replacement of the part. We are more than happy to move forward with the repair should you choose that option. However, please note that a full replacement would be your responsibility.Please let us know how you would like to proceed, and we will ensure your concerns are addressed promptly.Thank you for your understanding.***************************** Fixed Operations Coach ************Customer Response
06/01/2024
Your response is incorrect. I asked that the durable plastic visor hook bar be re-glued securely into the durable plastic piece inside the visor, to which it is ordinarily attached & where it should not ordinarily come apart. Your Used Car Manager refused to do so, instead insisting that he would charge me $500.00 for a complete replacement part, which was clearly overkill & not necessary. Having a visor come apart where is should NOT and fall in my face when I'm driving is startling, and a hazard issue. I clearly described the problem prior to returning to your auto mall. The re-glue attachment solution was offered to me prior to my arrival (again, I live over 90 miles away), along with the other reattachment/key fob repairs the vehicle needed, all the rest of which were completed, thanks to *****************************, without having to argue with anyone. Your Used Car Manager was a total jerk, argumentative, *****, and unhelpful. He could have graciously taken care of the last item without insulting me. I got help with the glued reattachment elsewhere, a complete replacement part was NOT needed, but the TERRIBLE IMPRESSION OF YOUR COMPANY REMAINS!Review from Brian M
1 star03/16/2024
My 2023 *** ***** is a piece of **** Its falling apart with the trim and the transmission isnt shifting correctly. And I was told it needs to be caught on camera and I have gotten it on camera but they said they dont believe me and my videoJeff Wyler Eastgate Auto Mall Response
03/21/2024
****************, we are truly sorry that we have not been able to resolve the issues you have with your vehicle. I would like the opportunity to attempt to resolve these issues for you, as we are not satisfied until you are completely satisfied. If you can reach out to me directly at ********************** or via email at *********************************************** I will be happy to further assist.Review from Terry H
1 star03/01/2024
I am all most 70 have brought a lot cars from various dealers in this area. This was the worst experience I have ever had trying to buy a use car. First of all the sales person was great but the sales manager Smelled like alcohol and because I had my own financing he said I couldn't get the car for 45 days then wouldn't give me my car keys when asked for them I had to ask several times. He's is high pressure and trys to bully you.Don't walk away run better yet just don't go!Review from Brittany H
1 star02/22/2024
This is the worst dealership you can buy from. They are crooked and they lie. We ended up finding out after the fact that we majorly got screwed in the purchase of our vehicle. Now we are so upside down that we better pray the vehicle last until the loan is paid off. I will never go back here and will never recommend them to anyone.Review from Jonah R
1 star01/03/2024
Went to get an offer on my car and got an offer. I then talked to Kyle and he lied to me by trying to get me to agree to a much lower offer. The business credibility of this agent and this dealership is untrustworthy and you are better to take your business elsewhere.Jeff Wyler Eastgate Auto Mall Response
01/04/2024
Our Sales Manager Bryan M****** called you yesterday to discuss this complaint you also reviewed on ****** to gather the details of your car and the offer. Please call us at ************ ext *****. I'm sure we can resolve. Thank youReview from Terry E
1 star01/02/2024
The staff was friendly in the selection of cars was okay but typical typical used car lot. Would not go back would not recommend. The salesperson slickly told us that my wife's 20/20 Chevrolet ***** 12 Grand and as the finance woman went through the paperwork we were never really clear what we were actually paying for the car after they added everything on and it turns out we paid 13 and a half thousand for the car instead of the $12,000 and change that we were told. Also we were led to believe we were getting complimentary all changes that turns out are $189 on your paperwork so please to all who read this be where of all the extra charges this place adds on just like any other car lot. Would not recommend and feel cheated. We do like the car and got an okay deal but they let us to believe we were getting a better deal than they actually gave us which feels
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