Business ProfileforThe Bath Authority

You have to stand against the back wall to get wet (36x38) area. And the water projects on your chest and chin. The installers came out and put in a longer neck and reinstalled the same shower head. But it didn't change the direction of the water projection issue. I called bath authority customer service and told them the issue was the same and not resollved. They had Carol call me the Project manager. She asked me if I picked out the shower head. I said it was the one the sales person recommended. She said she reviewed the notes from the installers and they said it was working. She said I could go to depot and get a different neck and shower head and install it myself. She said it's not that hard to do because she has done it herself. Or the installers could put a different head on after I bought one with my own money from home depot, but I would be charged for the installation. I told her I paid 15K for this shower I'm not going to spend more money. She was very intimidating to talk to and I was extremely upset with her communication skills and resolution offers which made things escalate. She said I was rude and was recording me and she wasn't going to listen to me. My husband could her yelling at me from a good distance. It was hard to get in a word edgewise. Needless to say nothing was resolved. I then got a call from Jason her manager. I don't know what the end result is going to be, I emailed Jason pictures of a basic shower head that I think would work better. I don't know what the resolution is going to be if any. Beware of this company. If you have an complant/issue and you already have a contract and payment arrangements, Good luck trying to get a resolution. There CC is awful. Once you pay for something you're basically stuck with the product an installation. Jason told me there's no way that you can try out a shower head before it's installed. And he had the same head installed and his wife is happy.

********, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team a* ***** ******** ** ************************************* We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS