Business ProfileforBrainMaster Technologies, Inc.

Hello. I’m attaching an email I sent a few days ago to the VP of this company who has been continually ignoring my attempts to reach out and get to a resolution around functionality issues with this cap that I’ve had for over six months now. They’ve also now had my equipment in their facility for over two months (turnaround is supposed to be 3-5 days), and during this period I have struggled to get in touch with support at all. When I do, I continually get the runaround. I have been sending them the same concerns over and over again for many months, haven’t gotten any answers, and the VP (according to them the only person that can give me a resolution) keeps being evasive and absent despite several attempts to get in touch with him. I went to a conference in Dallas a couple weeks ago, largely to get answers from him, and he brushed me off and said we should talk when we get home. I called him last week and no answer. I sent the email attached below on Tuesday and quickly got a reply from the receptionist that Bill is out of the office for the remainder of the week. This equipment was well over 30k, and many thousands of that is for their software and ‘stellar customer support.’ This huge investment is currently being held hostage, and the business has given multiple examples that they are not a reputable or ethical company. I have a long chain of emails to show proof of this. The reasons they are avoiding me seem at this point very sketchy at this point and I can’t afford for this huge investment to be hanging in limbo any longer. Thank you! Let me know