Business ProfileforMary Rutan Hospital

My infant received her first round of vaccines using the VFC @ ** **********. At the second visit, the office manager ******* told me that was a mistake and I shouldn't have received the VFC vaccines because I am considered “underinsured” and must use the RHC/FQHC vaccines, which MRP doesn’t provide.

During this meeting, I tried to clarify for her that Medishare is NOT insurance and I DO qualify for the VFC vaccines offered at their office.

On 4/19/24 during a follow up phone call with Heather, I explained my position again and told her the CDC and Ohio Department of Health websites for the VFC program verify Medishare is NOT insurance. Thus I DO qualify for their VFC. She put me in contact with her manager, *****. ***** continued to claim I was considered "underinsured" and couldn't get VFC's with them. She advised me to get them by using the RHC/FQHC, which is only for the underinsured.

I again tried to explain that Medishare is NOT insurance and thus it's not that I'm underinsured but NOT insured. I do NOT qualify for the RHC/FQHC vaccines. Her claim is contrary to MRH's own website that states ********* **** ********** (Medishare) is NOT insurance. I asked ***** about this information from MRH's website. She tried to justify it by saying the hospital and state are different. I asked her if MRH can define what's insurance and what's not. She said no.

I again explained that what she and ******* were telling me (concerning the eligibility of their VFC vaccines) wasn't adding up to what is outlined on the CDC and OH Dept Health’s websites. She said she'd reach out to her VFC rep. She left me skeptical about this follow up. I have yet to hear from her.

Attached CDC screenshot (pdf too large to attach), OH State Dept of Health, and MRH documents define who’s eligible for VFC and verify ********* **** ********** (Medishare) are NOT insurance. Thus I SHOULD be able to receive VFC’s through ** **********. I look forward to clarification and help resolving this matter.