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          Find a Location

          Credit First National Association has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Credit First National Association

              6275 Eastland Rd Brook Park, OH 44142-1301

            • Credit First National Association

              PO Box 818011 Cleveland, OH 44181-8011

            • Credit First National Association

              PO Box 81410 Cleveland, OH 44181-0410

            • Credit First National Association

              PO Box 81307 Cleveland, OH 44181-0307

            • Credit First National Association

              4300 Leavitt Rd Lorain, OH 44053-2370

            Business ProfileCredit First National Association

            Credit Cards and Plans
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning customer service issues. Specifically, customers allege that they are not receiving prompt callbacks or communication when reaching out to customer service. Customers rarely get responses to emails and no one answers the phones when customers call to seek assistance. While the business does provide an automated response to the complaints filed with the BBB, many customers have said that no one from the company has contacted them. On April 27, 2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has contacted the BBB but have not addressed the pattern. 
             

            Contact Information

            6275 Eastland Rd

            Brook Park, OH 44142-1301

            Visit Website
            Email this Business
            (800) 321-3950

            Customer Reviews

            1.12/5

            Average of 78 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            438 complaints closed in last 3 years

            176 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers an automotive credit card for Bridgestone/Firestone locations.

            Business Details

            This is a multi-location business.

            Find a Location

            Credit First National Association has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Credit First National Association

                6275 Eastland Rd Brook Park, OH 44142-1301

              • Credit First National Association

                PO Box 818011 Cleveland, OH 44181-8011

              • Credit First National Association

                PO Box 81410 Cleveland, OH 44181-0410

              • Credit First National Association

                PO Box 81307 Cleveland, OH 44181-0307

              • Credit First National Association

                4300 Leavitt Rd Lorain, OH 44053-2370

              Location of This Business
              6275 Eastland Rd, Brook Park, OH 44142-1301
              Email this Business
              BBB File Opened:
              11/20/1986
              Years in Business:
              31
              Business Started:
              11/1/1993
              Type of Entity:
              Corporation
              Alternate Business Name
              • Credit First N.A.
              • C F N A
              • Expert Tire
              • Bridgestone
              • Firestone
              • Firestone Complete Auto Care
              • Tires Plus
              Business Management
              • Mr. Brian Zempel, President
              Contact Information

              Principal

              • Mr. Brian Zempel, President
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              438 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              No communication from them after multiple attempts through phone and email. Have an issue where they charged me 500% interest that I am not responsible for yet they will not reply to anything.
              Read More
              Read 437 More Complaints

              Customer Reviews

              78 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Zbigniew K

              11/08/2024

              They charged me a late fee. Bill was paid on time. They would call 6 times a day. When I talked to There representative they said they could not do anything. They just keep calling. Then they charged me another late fee. They said I should have made 2 separate payments instead of making one big payment that was more then the minimum due.
              Read 77 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.