Business ProfileforThrush & Son LLC: Complete Home Improvement Company

Our home was one of the ones hit by the tornado that came through Brookville on May 27, 2019. We had a lot of things destroyed or damaged on the property including our screen doors in front and back of our home. Thrush and sons were our contractors and did a fairly good job of repairing everything except the screen doors front and back. The person they sent out initially to repair the doors struggled for several hours just to get them on. He kept putting them on and taking them off to adjust them my husband and I watched him. The doors have never been right. Thrush sent another person out to work on them they'll work for awhile then they go back to being ajar and not closing and make a strange vibrating/shaking sound as it starts to close but leaves a gap where a child or pet could go through it. Even when the doors are shut they vibrate as if they are not in their frame the way they should be. The doors have the glass that slides down to expose the screen. Both doors when you shut them the glass part will drop down exposing the screen. I finally had to tape them shut because I was heating the outside. I have contacted Thrush and sons about this numerous times and was even told the owner and a contractor would show up this past June and no one showed or no one called to change dates. I called back and was told they were short handed, someone got hurt on the job, and that they would get back to me. I would like the doors both replaced something is definitely wrong with them since they are the same kind of doors and both have the same exact issues. I was told it would cost me more money to replace them. NO!! Why should it cost me more when they haven't been right from the beginning? I think the problem lies with the initial installer who had such a time installing them in the first place. Its nearly going on 5 years since the tornado and I still have this issue.