ComplaintsforJeff Wyler Chevrolet of Columbus

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck in 8/15/2024 for a knocking noise and they sold me and the warranty company a bunch of stuff and it didn't fix the problem. I had to take the truck right back and 5wks later they send me a $15k estimate price gouging and only repairing not replacing parts. They are trying to charge 42x more than another place for a battery cleaning at $2100.00 should be $50. They tried to negotiate with me and plea to not report them and wanna give me a deal on a motor now when I feel the should now replace it for free and everything else they wrote up. They have cost me time,stress,and money in rentals and so long without a car I had to buy another to get to work. I have multiple messages on ** after I posted this from others the gouged and didn't fix their issues and are in talks about a class action lawsuit. They beg me to remove the post and are trying to buy me with great deals on my repairs now.

  Business response

  09/18/2024

  We were very open and willing to work this Mr ****** but he was not willing to work with us. Our service manager tried to explain on multiple occasions what was happening with his truck but was met with very rude and abusive language. We did not sell him the truck or the extended warranty that would not cover his damage. Mr ****** also continued to post ******** postings which perpetuated my employee to be bullied on social media, this is something we do not accept and will be pressing charges.

  I have all communication documented and will provide that to our attorneys.

   

  ******** ********

   

   

   

  Customer response

  09/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22289604
  
  I am rejecting this response because:

  I did post on fb because their only solution was to charge me $8k plus labor for a motor after trying to make it right due to me exposing them for trying to rip me off on another estimate. I denied it so they refused to put my truck back together they just shoves out in the parking lot and told me to get it towed. They also refused the refund check for $700 they said they'd give me because I wouldn't remove my fb post. The ** was very rude and told me I was nobody but a worthless customer. I mean honestly a battery cleaning is $70 at most anywhere I've priced but yet theirs is $2100!!! I am aloud by law to post under 1st amendment she just don't like I exposed them for ripping customers off and I caught it. Their excuses don't add up,was told I'd have a new estimate in 24hrs and never received it so they want to fix it by me spending almost $10k with them for a motor and I would never give them a *****. They are also mad alot of other customers came forward on my post and even ex employees about what they do to rip customers off.
  
  Regards,
  
  ***** ******

  Business response

  09/24/2024

  We tried to help and explain what happened but every time we were not able to communicate with Mr. ******* He was very abusive to our employees. We wanted to help and come to some resolution but again communication was lacking. I would go into detail, but Mr. ****** stated that he has an attorney so I have turned it over to our legal team. All further communication will be handled via our legal team.

   

   

  ********

  Customer response

  09/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22289604
  
  I am rejecting this response because: 

   I was only working with Max the service advisor. It our correspondence he stated if warranty didn't cover the motor at worse case they'd put it back together and it be driveable as it was when it came in. I have only dealt with the ** once on the phone threatening me if I didn't remove my fb post with evidence because it made them look bad and lose customers. Same for the Service Manager ***** who wanted to be all nice to try and cover their mistakes and said since I was told the problem was resolved the 1st time it was in he would issue a partial refund of $700 and asked me to remove the post. Because I didn't do what they wanted they refused me the refund check,refused to out my truck back together as it came in and told me to get it towed out after I told them for a week to put it back together I'm not spending a ***** with them. Their made cause their only resolutions are for me to spent $8k plus labor on a motor not including their huge $15k estimate they gave me for other work. That's not fixing the problem for me at all!!! Attached our photos of what my truck is now. I boxed it up and found parts in the truck,in the bed,bolts everywhere in the motor. They have no respect for people and the money they work hard for. 

  Regards,
  
  ***** ******

  Business response

  09/25/2024

  As stated before in the previous response we were unable to communicate with Mr. ****** and tried on several occasions. He would not have a conversation without raising his voice and threatening our employees. He stated that he has an attorney and we will communicate with him that way. 
  

  Jennifer 

  Business response

  09/25/2024

  As stated before in the previous response we were unable to communicate with Mr. ****** and tried on several occasions. He would not have a conversation without raising his voice and threatening our employees. He stated that he has an attorney and we will communicate with him that way. 
  

  Jennifer 

  Customer response

  09/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22289604
  
  I am rejecting this response because: 

  This statement is very untrue I can show all the no responses to my text and phone calls thru my phone records where I was being ignored. Was told by ***** once he would respond he'd call me at a certain day and time and never hear from him so I'd have to constantly call or text to see what his plans were as he stated he was working on and would never get an answer. I also have on video where he stated he was going to issue the $700 refund but wouldn't when it was time to give it to me because I wouldn't work with them and give them what they wanted which was my post removed from fb "he was told after I received refund" never got it so he denied the refund and because I didn't want to hear the excuses and wanted my truck back together!!! Why don't you ask him to submit the email he sent to corporate in ********** **** stating everything he said and he showed,or is there a camera in office to show they are lying? But I do have it on video my wife recorded the last conversation and everything he stated. Just like at 1st it was a new motor installed for $7k,then it was $8k plus labor cost. Nothing they say is true and numbers constantly change with them! I have a 190 unhappy customers on my fb post saying how ********************** and their service department scams,changes amounts,and don't fix what the veichles are brought in for they look for the big money and don't care anything about their customers. I even have ex employees from their service department that has spoken how the quit because how Wyler does customers and rip them off.
  
  Regards,
  
  ***** ******

  Customer response

  10/01/2024

   I was only working with Max the service advisor. It our correspondence he stated if warranty didn't cover the motor at worse case they'd put it back together and it be driveable as it was when it came in. I have only dealt with the ** once on the phone threatening me if I didn't remove my fb post with evidence because it made them look bad and lose customers. Same for the Service Manager ***** who wanted to be all nice to try and cover their mistakes and said since I was told the problem was resolved the 1st time it was in he would issue a partial refund of $700 and asked me to remove the post. Because I didn't do what they wanted they refused me the refund check,refused to out my truck back together as it came in and told me to get it towed out after I told them for a week to put it back together I'm not spending a ***** with them. Their made cause their only resolutions are for me to spent $8k plus labor on a motor not including their huge $15k estimate they gave me for other work. That's not fixing the problem for me at all!!! Attached our photos of what my truck is now. I boxed it up and found parts in the truck,in the bed,bolts everywhere in the motor. They have no respect for people and the money they work hard for. 
  Thanks ***** *****

  Business response

  10/01/2024

  We called and apologized to ***** about the error of sending a $2100 estimate to do a $35.95 repair. 
  This Bonafide error occurred when the advisor that was working with ***** left, and a new advisor took sent ***** an estimate that had been communicated as ok to send.
  We invited ***** in and showed him exactly what happened.  We showed him all the screens involved with parts pricing and everything so he could see what we spoke about on the phone.
  ***** acted like he understood. 
  We have since deleted the line and added a new one and sent ***** the updated Estimate with the corrected pricing. 
  We had not up to that point because ***** understood that accidents happen, or so I inferred from our conversation.
  
  We addressed the original concerns that the customer had which was a clunking noise. 
  We also performed a complete inspection and made recommendations to the customer and the warranty company.
  Once the customer and warranty company approved the repairs we moved forward and completed them.
  
  ***** and I spoke about how we felt that the communication could have had more transparency. 
  We spoke about the spark plugs and the wires that needed to be replaced to correct the misfire in Cylinder 7.
  He made the comment that max never spoke to him about that and it should have been covered by the warranty.
  Unfortunately, the Spark Plugs are a maintenance item and are not covered by his warranty. 
  After we replaced them the road test realized the misfire was gone and evidently came back as the customer was pulling away for the day.
  This resulted in us doing further diagnostic which was one way engine disassembly to reveal the #7 lifter had collapsed and the #7 rod was bent.
  This is not uncommon with a high mile engine that has not had routine maintenance performed.
  
  I actually did speak to a representative named **** ***** at GWC ************ (***** ****** extended warranty) and review the records and stated that there was sludge inside the motor, and heavy varnish inside the engine that speaks to a lack of maintenance.
  The STANDARD with *** warranty is to only review the maintenance records for the time the customer has owned the vehicle, and the pulled the maintenance schedule set by the manufacturer and compare that to the customers records. 
  The Warranty companiesfindings were there was several times that the customer didnt get the maintenance completed within the time and/or miles outlined in the maintenance schedule.   
  
  The customer worked with the previous advisor and approved the one-way disassembly to determine the root cause of failure.
  We attempted to reconcile with the customer every step of the way to salvage the customer relationship.
  We sponsored transportation in the form of a FREE to the customer Loaner that the customer left on the lot and didnt return the keys for that cost our dealer several hundred dollars to correct.
  He returned the vehicle empty on fuel and with dirt and mud in the vehicle that we ended up detailing the car to make it rentable again.
  We wrote off the one-way disassembly dollars that were the customer was supposed to pay.
  
  We offered to help with the labor and parts pricing to keep his pricing down on a replacement engine.
  When the customer stated he thought that we should pay for the replacement of the engine our stance was:
  
  I am finding it hard to connect the dots where you purchased a used vehicle from a different dealer than us, brought it here and we fight every step of the way to get your repairs covered.
  Only for the customers warranty company to decline the repairs because the customer failed to do his maintenance on time on his truck that he bought at a different dealership than **** WYLER.
  
  I asked the customer why he didnt go back to the dealer he purchased it from and get them to help him,they sold it to him.  We have only tried to help in every way possible.
  We will not be offering any further assistance and there will be no consideration given in the future related to this repair.  We request he takes the libel he has printed down off the internet on every site he put it on, and that he never returns for service with **** Wyler without an online apology for this behavior and a Face-to-Face consultation with our General manager.

   

  Customer response

  10/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22289604
  
  I am rejecting this response because: 

  The veichle loaner was left just below full and you didn't even know I still had the loaner I had to remind you 3x I had one from you because you held my veichle for so long. Example my appointment was for 730am on a Wednesday dropped off the Tuesday before at 3pm and you didn't get to it until the following Tuesday. Then told be done in 2-3 days and it took 8days and then the problem was never fixed like I was told it was. Dealerships all know this is a problem in the trucks as I spoke with several others and played the video of the noise and they knew exactly what it was. Why did Wyler fix everything but the issue? How can the offer refund and then deny because they didn't get their way in this? All I want is my full refund of $929 because I would never let these hacks touch my veichle. Their mad customers pulled their veichles out of their because they were experiencing similar situations with them.

  As for my truck their Service advisor i quote " if warranty dont cover and you dont want to move forward we will have back to you as it was" which was running and not in parts thrown everywhere as they threw bolts down in the motor ports to try and savatage it more and cause other issues. I was told the this when i didnt want to approve tear down and was told either way it be put back together by Max. 

  As for fixing the estimate never recieved one!!! Asked for it multiple times and ***** never once handed me a new copy. Hes the biggest liar as i learned he was also at ******* when he worked there! I will post more and more as this goes till my refund is in my hand,i will continue to leave reviews on their website and will defer anyone i can from that place if it means sitting across the street with a big sign for passer bys to see about how crooked this company is and i have many many ex customers and employees to back me up. **** Wylers "supposably who it was" responded with "please contact our service department so we can make this right" just cause youre a big company means nothing to me and ill fight as long as it takes give me a full refund from the 1st rip off and ill stop posting like i said before but ***** wanted it his way and hes no controlling me told him when i got my money i would remove them not till then and now theyll continue on every city site till then! And it's called 1st amendment per my attorney! And if we go attorney routes the way you want we are going for class action with all upset customers you ripped off!!! If **** ********************** was a real business man he'd contact me to fix the issue but just shows he don't care about customers just ripping them off!
  
  Regards,
  
  ***** ******

• Initial Complaint

  04/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my 2020 Jeep Grand Cherokee Trailhawk serviced at Jeff Wyler. At first they told me it was a transmission part and was on order. They had my car for three months until the part came in. Then I was told they would need to take the transmission apart and obtain approval from Jeep to replace the transmission. The SUV only had 24,000 miles on it and was covered under power train warranty. I had to follow up several times to even get an update on the status and they wouldn’t call me back and when they did I was treated rudely like I was a nuisance. Finally they told me that they put the part in wrong and the transmission is fixed which I found odd. I have continued to have issues and when I call to get in for service they send me to voicemail and I leave a message and no one calls me back. Same experience as when they had my SUV. I decided to trade my SUV in, but feel it’s critical for customers to understand what they are getting themselves into when dealing with this company. I have a Jeep wrangler as well and will not take it back to Jeff Wyler for service. I’m more sending this complaint to try and help prevent this experience from happening to someone else.

  Business response

  04/16/2024

  The customer stated they did not want us to respond. 

   

  ******** ********

  Customer response

  04/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21540795
  
  I am rejecting this response because although I didn’t ask for remediation.  The  lack of even a try from Jeff Wyler to respond providing acknowledgement the lack of customer service and issues experienced at least some type of apology.  This lack of response confirms how they operate as a business and do not care about their customers.  I have requested no more contact from the company and still continue to receive mailings and flyers from them and want acknowledgement from them they have removed my name and ****** ****** from all distribution mailings and calls for sales or service. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had scheduled an appointment to get 4 new tires put on 2/8/24 @3:20pm I called the dealership and spoke to someone in parts department, and was given a quote for the 4 new tires. Parts department had to transfer me to service to make my appointment. I arrived at the dealership at 3:05pm, was checked in and sent to the lobby to wait for the work to be done. After sitting there for about 15 minutes, a lady came out and informed me that my tires were NEVER ORDERED, and I would have to come another day. I asked if I was was going to be compensated for all this, like a car detail and SHE STATED SHE COULD POSSIBLY ARRANGE FOR A QUICK CAR WASH!!! 100 % POOR CUSTOMER SERVICE AND PEOPLE NOT DOING THEIR JOB. I rescheduled to have the service done the next day, but within 15 minutes I decided to cancel it as I would have been late for work, as they didn't have anyone at the dealership before 7am. It is not my FAULT PEOPLE CAN"T DO THEIR JOB CORRECTLY. I took my car to another business the same day, bought 4 new tires, better then what I was going to get from Wyler and also found out I needed new brakes. They lost a $ 1500.00 SALE This isn't the first issue with this dealership, BUT I PROMISE IT WILL BE THE LAST. I WILL ALSO SHARE MY EXPIRENCE WITH ANYONE I KNOW SO THEY DON'T GET TREATED THE SAME WAY. It seems like no one cares about providing service at the place and doing their job correctly. I have bought 2 cars form this dealership and had issues both times. If you look up my name and address you will find other complaints. I have been in the customer service industry for 40 plus years, and WYLER has no idea how to take care of their customers!!! BUYERS BEWARE!!! THIS PLACE IS A COMPLETE JOKE

  Business response

  02/12/2024

  ******,

  My name Is ******* *******, I am the VERY NEW service manager here at Jeff Wyler Chevrolet in Canal Winchester.
  

  I want to apologize for our dealership letting you down and creating a trust issue, and a poor service follow through issue.

  We strive to provide great customer service and realize we missed the mark on this one.

  We apologize for you dealing with an inexperienced service person who's only intent was to get you some tires.

  We are in the process of training her and getting her to a place where she can inspire confidence in even the most challenging customers.

  We attached a copy of the inspection when you were in the store.  I have reviewed the inspection sheets prior to this, and they support the fact that you did not need to have your brakes replaced at this time.  Or so it appears based on previous inspections by a GM certified technician.

  We make reasonable responsible recommendations, and we recommend time and mile maintenance items that are intended to keep your vehicle safe and dependable for the entire time you own and drive it.

  We would like to offer free oil change and tire rotation service that includes a show and tell with the manager when you come out.

  We will also rotate those tires at no charge if you will return to service with us.

  If you insist, we will reach out to marketing and GM and attempt to have the change your service home but this kind of thing, take time and a lot of correspondence.

   

  Customer response

  02/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21279728
  
  I am rejecting this response because:  this is the third time that I experienced issues with this business,  but it always the same response. THEY HAVENT DONE ANYTHING WRONG, AND ALWAYS  STATING PERSON NOT TRAINED.

  THAT IS YOUR PROBLEM BUT NO LONGER MINE!! I AM DONE WITH WYLER AND HAVE TAKEN MY BUSINESS ELSEWHERE. 

  I KNOW FOR A FACT THAT THE BREAKS NEEDED REPLACED,  2 OTHER BUSINESS CHECKED THEM OUT. SINCE YOUR STAFF AREN'T TRAINED CORRECTLY. 

  IF I NEED A NEW CAR, I WILL GO TO either Mark Wahlberg or Coughlin Chevrolet. 

  Please look at your computers,  you tried to tell me I needed a new engine couple years ago, to this day my previous car purchased from Wyler was mixed up with another customer's car.

  
  
  Regards,
  
  ****** ********

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***** *****-******* **** ****** ******* Dr. ********, OH ***** ###-###-#### RE 2024 To Whom It May Concern: My granddaughter, ******* *****, was referred to ******* ******* at Jeff Wyler Chevrolet by her son's grandfather. ******* showed her a list of vehicles to choose from. She found 2 that she liked. On 11/17/2023, she and I went to the lot and spoke with ****** ******* who helped us locate the vehicle we wanted (a ?????) Within 3 weeks after purchasing the vehicle, ******* smelled something burning through the vents. On Christmas Day, the check engine light came on. Her son's grandfather looked at the vehicle and told us to take the vehicle back to Jeff Wyler Chevrolet because there was a soft bubble in the radiator hose. After continuously calling and leaving messages at the dealership, someone finally called me back. I was told to bring the vehicle in, which I did on 12/29/23. I subsequently received a phone call from ******, who said the cost of the repair would be almost $2500, even though I'd only had the vehicle 30 days. When I asked for a loner to use during the repair, I was told there was only one and it was already out. I left the vehicle to be repaired. On 01/04/24 ? sent a message to ******* to inform him about the cost of the repair and he said he would investigate the matter. On 01/08/24, I received a phone call from *******, and he said unfortunately the repair cost would remain $2500 and could not be reduced. Afterward I called ****** and expressed my dissatisfaction that the cost of the repair could not be reduced, especially since I'd had the car for less than 30 days. Finally, on 01/09/24, I received a call that the vehicle could be picked up that day. Once again, I asked if the repair cost could be reduced. ***** *******, the new service manager, said he would reduce the repair cost by $100.00. My granddaughter and I arrived around 4pm on ???and asked for ***** *******. ****** approached us and asked if I had received her message that car would not be ready on 01/09 because the radiator hose needed to be fixed (that was the initial problem) and for us to come back the next day. This was extremely frustrating, so we spoke again to ***** *******, who advised us to speak to the sales rep who sold us the car, ****** *******??? Upon arriving at the used sale department, we asked to speak to ****** *******, who was not available. So we asked to speak to the sales manager, **** ******. After waiting around 10 minutes, **** approached us. He informed us, somewhat sarcastically, that the vehicle was sold "as is" and that instead of bringing it back to Jeff Wyler Chevrolet, we should have taken it to a "mom and pop outfit" for repairs. (I think that response was very unprofessional). Why was the vehicle on the sales list if it hadn't been fully checked out? Isn't a radiator hoses an integral component of a car that should be in good condition before selling it? **** seemed to imply that sometimes they get "lemons" (once again unprofessional), and insisted there was nothing he could do about the car needing to be repaired in less then 30 days of purchase nor the cost of the repairs. He further stated that ***** *******, the service manager, shouldn't have referred us to him because there was is nothing he could do We drove back to service department. On 01/10/24 we arrived again to pick up the car. I paid for the repairs ($2500 by check, which ****** seemed to initially disapprove of because she asked for the name of my employer. I'm retired). I have never been to an establishment where no one wants to take accountability for their products or actions. I question any establishment that doesn't consider the customer's perspective and do their best to satisfy the customer. We will never refer anyone to Jeff Wyler Chevrolet !! The people involved in the sale and our subsequent pursuit of repairs were ****** *******, ***** *******, ******, and **** ******. Respectfully ***** *****-******* ******* *****

  Business response

  02/09/2024

  We appreciate you reaching out and speed of response and overall communication is where we failed at as the customer stated. We always strive to ensure our guest receive the proper attention and safe, quality pre-owned vehicles. There are multiple documents that are went over and signed to protect both the seller and the buyer. In response to the "unprofessionalism", we are always coaching to make sure we keep our composure under stressful situation. This is executed 99% of the time and coached for correction when necessary. The financial responsibility of the buyer is clearly stated on the purchase agreement, buyers guide and retail installment contract. The issues with the cooling system for the engine were not existent at the time of sale. We did recon and address the safety items and mechanical items that were existent at the time we serviced the vehicle before the customer took delivery. Please let us know if you have any other questions or concerns.

   

  **** ***

  General Sales Coach 

  Jeff Wyler ******** Automall

  *** *** ****

  **********************

  Customer response

  02/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21226829
  
  I am rejecting this response because: my granddaughter is still having issue with the car. She needs to put coolant in there every week and is afraid to take it back up to Jeff Wyler, to get screwed over again, I am very disappointed after paying almost $2,300 & all the issue we had trying to get the car fix that we are still having with car and she hasn’t even had it for *** months . I am going to include the service  invoice that was taken last month . 
  
  Regards,
  
  ***** *****-*******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I will not buy another vehicle from Jeff Wyler . Was nothing but a headache. Show up talked manager explained to the manager needs and we not meet like payment and interest rate. Said they could get a lower rate and failed in office . Submitted paper work before end of year had to come back and fill it out again with different Linder for more money and had no choice because of them already having my money . Bought extra warranty and glass protection still have not been installed . Shows on window sticker ppf film was added along with pulse and nitrogen tire inflation still not received. Have pic of still to prove said was not included in deal after all paper work . This dealer is a joke will not buy again and will be contacting bbb and dealer rater . Don’t buy from Jeff Wyler and don’t buy or trust **** ****** .

  Business response

  01/19/2024

  Customer was doing a fair amount of shopping between several dealers and made several visits to our locations. We could not arrive at a agreed number due to some unrealistic expectations. After customer told us they got a better deal down the road we thought it was over? A few days later the customer came back and said the other dealer was not willing to work with them and we treated them the best! They promised a perfect survey and throughout the process continued to ask for free stuff! We did need to have some paper work resigned due to the bank approval. When that happened we offered to get papers resigned and give customer free floor mats. Again the customer was happy and said over and over again how much they liked the deal we gave them. There was an addendum sticker we put on some vehicle for optional equipment adds or optional products. Products were never purchased by customer and therefore not owed, we do have a purchase order upon request that can show everything the customer agreed to purchase! We got trashed buy customer on manufactures survey and here with the BBB only hours after customer picked up their free floor mats! Who is in the wrong here? The dealer the customer begged to do the deal they couldn't get anywhere else? The customer that took the deal and free floor mats while also promising a perfect survey and praising the dealer upon delivery. We here at Jeff Wyler will try our hardest every time to end every transaction with a completely satisficed customer, but sometimes no matter what is given away or free it is not enough!

  Customer response

  01/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21140098
  
  I am rejecting this response because: 
  I have posted an image that was on vehicle when bought. In the dealers own words on there sticker it shows as it fallows. Dealer installed options . If they were not installed or they were not going to installed them they should have put on this sticker buyer add ons and not showed it . Also should have disclosed that they were not included and said they were never installed . Don’t enjoy being lied two. Also I was not at multiple dealers just 2 including Jeff Wyler. Only reason didn’t buy from other dealer they sold vehicle. I told Jeff Wyler my concerns and was then shot down and didn’t trust them . Also the shady dealer said well u will be approved for loan and had to go to another with more interest because they already had money and my vehicle.
  Regards,
  
  ******** *******

  Business response

  01/23/2024

  They are optional products and the sticker states the pricing if the customer opts to purchase. The customer signed paperwork in the finance department declining the dealer installed products. We already gave the customer all weather mats at no cost and he stated at that point he was satisfied with that. There is nothing further to provide this customer.

  If they would like to return the unit we will give them 48 hours to bring it back and unwind the deal. We do not think there is anything else we can do at this point to satisfy the customer.

   

  ******** ********

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father purchased my new Jeep in 2021 from Jeff Wyler in Canal Winchester, Ohio. At 12,000 miles electrical issues began with entertainment system and steering wheel controls as well as changing ports. Took it to the dealership about seven plus time and the issue has never gotten resolved. Service Manager **** said if we can't fix you have to contact Chrysler/Stellantis directly. Which basically says they sell the vehicles but don't support service. Met with **** today and he said we can not guarantee we can fix it and it is out of warranty. Seems like they delay fixing problems until out of warranty. I had purchased and extended warranty this past summer. Should not have to use this warranty or good will service to cover an electrical issue that began at 12,000 miles. During all the service appointments at no time was a courtesy car available to use. Also **** talked down to both me an my father at the last appointment. We would like this electrical issue fixed permanently at no charge and not having to use the aforementioned options. These issues should have been fixed under the original warranty. Your help is greatly appreciated. ******* *****

  Business response

  01/29/2024

  Tell us why herePersonally, I would like to pass on allowing them back into our service department. I treated both him and his father with nothing but respect, and they walked out of my office throwing a temper tantrum saying that I’m useless to all my staff. The father threatened legal action and said to wait on a letter from his attorney. This must be it.
  
  Professionally, I'm happy to look at it, but it won't be with Jeff Wyler taking responsibility for the repair. I'm not risking us assuming financial responsibility for the life of this vehicle, considering the legal threats. This is why they are upset, I would not budge on Jeff Wyler assuming responsibility.
  
  The resolution I offered at the time was that we would begin with finding the source of the problem at no charge to them and that we would liaison with the manufacturer once we found the solution. I offered to leverage the manufacturer to cover his repair. That’s not good enough for them. I explained that we did not build the vehicle, we are not Stellantis. His grievance is with the manufacturer. We have documentation of having communicated with Stellantis’ engineering team on his vehicle each time it came it. At that time, they decided to cancel their appointment, and the father instructed his son to never set foot back in our dealer. The son then called back in an hour later attempting to schedule an appointment. I personally answered the phone and scheduled him an appointment for January 8th which he missed. I believe they were looking for us to refuse service at that time. 
  
  
  
  Let me know how you want me to proceed....

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2020 Ram 1500 Pickup truck at the Wyler used location on Sunday 9/3/23. I received one smashed up key fob. This truck cost 35K and I feel like I should not have to buy another key fob. Im not sure how long this fob will last and I cannot use the vehicle without the key fob, cant even drive it as that is the key to operate the truck. This is not acceptable especially since this was not a cheap truck. I do not consider $35,000 to be a cheap truck and I dont feel like I should have to spend any additional money just to get something that I should have gotten in the first place. These keys now a days are not cheap and if this is they way they are going to run a business, then I will never purchase another vehicle from any Wyler location.

  Business response

  10/03/2023

  We provided the customer with a new key fob. Please close this case.

  Customer response

  10/11/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

   

  ###-###-####

  *****, ******* 20569767

  Jeff Wyler Chevrolet of Columbus

  Oct 11, 2023 3:06 PM

  
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2023 jeep compass from Jeff Wyler Auto Mall, Columbus located in Canal, Winchester Ohio on March 23 of 2023. The car loan amount that was took out for this vehicle was $53,544.95. I have made a total of three car payments this far. I had an oil change completed in July 2023 there I initially reported the issue of my emergency brake coming on consistently while driving and in park and also an acceleration and muffler issue. During the oil change, they were unable to fix the issue. I had to schedule an appointment to leave my car there. I dropped my car off on August 7 for the above issues. The dealership had my car totaling 18 days and was picked up on August 25, 2023. The dealership reported all the issues were fixed, including an airbag issue that was still coming up on my JEEP app, and they said it was an “error.” On Saturday, August 26 the issue of the emergency break and acceleration issues happened twice before 12 hours of having the vehicle back in my possession. I return the car again on August 26 for the third time in the shop. I have escalated my issue to Chrysler Star Service last week but have not been contacted back in regards to my claim. I have not been able to make contact with my “ case manager.” My car is not even six months old and has about 11,000 miles, which falls under the lemon law clause of Ohio. At this point due to safety concerns and continuous issues I want my jeep to be bought back and purchase another vehicle. The dealership is not communicating with me and I need help. This vehicle is not safe to put my family or my children in. I am not willing to take the risk when this issue continues to happen on a brand new vehicle that has been in the shop multiple times for the same issue. Please call me for more of a detailed response an explanation so I can get a vehicle that is safe for my family and myself to drive in.

  Business response

  08/31/2023

  Good afternoon,

  We are working diligently to diagnose your vehicle with the assistance of Stellantis' engineering group. We have provided your case manager with all of the documentation that they requested regarding the issues with your vehicle. A buy back can only be authorized by the manufacturer, and we are happy to work with ********** in order to reach a resolution. If you have any question's feel free to contact me directly at ###-###-####, or email **************************.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They sold me a lemon in late July of last year that broke down within a month and again a few months later. The battery cables were frayed and barely held together with electrical tape, and the check engine light was on from day one. When I called to investigate whether or not the warranty I paid $3200 for would cover the issues, I was repeatedly told that I was on my own. This was the case for the battery problem, as well as a tire issue I had a few months later, so I cancelled the warranty. When the car finally died on me--not even a full year later--and I took it in to trade it in, I was told they would only give me $1200 for the $11,000 car, saying that the car wasn't in good enough condition for them to offer any more than that... Besides the fact that the battery issues that existed since I bought the car finally caught up with the vehicle, it's almost in exactly the same condition as when they sold it to me. I'd argue that it's in BETTER condition, seeing as how I had to replace the battery cables because their service team didn't think to do anything more than wrap them in electrical tape. This is a business that needs desperately to be shut down less they con someone else out of even more money. In the meantime, I'd recommend walking over buying a car from them.

  Business response

  06/06/2023

  We have been in communication with the customer and have offered resolutions. He wanted to look at options elsewhere and said he would get back with **** ***, we have not heard anything further.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/29/2022, I took my 2013 Jeep Rubicon to **** Wyler of Columbus (**** ****** ** ***** *********** ** *****) for service. They performed a diagnostic on my vehicle and was informed that I needed to replace a oil pressure sensor (code p0520) and thermostat and coolant sensor (code p0128). I was charged $201.68 for the diagnostic and was given an estimate of $1248.29 to replace the two sensors. On 11/23/2022 I returned to **** Wyler and decided on going forward with the repairs of the oil pressure sensor and thermostat and coolant sensor. Received my vehicle back on 11/30/2022 and my repairs came out to $1,167.52. This did not include the cost of oil pressure sensor which I had to purchase separately and brought it with me on the day of repair, which costed additional $614.60. After receiving my vehicle back and drove around for a week or so and noticed that my check engine light had come back on. Called **** Wyler and about it and they scheduled for 12/09/22 to get my vehicle back into their service department. I was told that this was the earliest they could fit me in to see them. I had to park my vehicle and decided the to rent a vehicle for the week as it was the safest thing to do without causing further damage. After finally getting my vehicle back into **** Wyler, they told me that I’m going to need a new oil pump, radiator, oil filter adaptor and that it was going to cost me additional $4643.06. I went and got my vehicle back from **** Wyler and decided to get a second opinion. I took it to my local reputable mom and pop shop and they were able to fix the issues for a total of $1,264.42 on 12/20 and haven’t had issues since. In addition my engine coolant was bone dry after I got it back from **** Wyler and had I not been able to catch that right away I could have potentially ruin my engine. I feel that **** Wyler has to be held accountable for their unethical practice and overcharging customers.

  Business response

  12/29/2022

  We apologize for your experience with your 2013 Jeep Wrangler. We would love to look into this for you. Would you be able to provide us with a copy of what the other repair shop did to repair your vehicle?  

  Customer response

  01/03/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18642700
  
  I am rejecting this response because:The issue and concern is yet to be resolved. I have forwarded a picture of the recipe from my local mechanic, on the services which they performed on my 2013 Jeep Rubicon. This was requested by **** Wyler service department. 
  
  Regards,
  
  ***** *****

  ***** ***** <********************>
  Thu, Dec 29, 2022, 3:26 AM (5 days ago)
  to disputeresolution
  
  
  1. picture, is is a copy of my receipt from my first visit to **** Wyler (diagnostic). 
  
  2. Appraisal for the two sensors $1,248.29
  
  3 Total for the repair of the two sensors, not including the price for the oil pressure sensor $1,167.52
  
  4. Cost of oil pressure sensor, I had to purchase separately from Jeep Mopar factory direct online ($614.60).  The reason I purchased this myself and brought it in to **** Wyler is because they wanted to charge me extra $400 if Wyler were to order this part for me. Makes no sense to me and seemed very sketchy. 
  
  5. Check engine came back on after I paid for the above services after three days of driving. They told me this time around I had more sensors that needed repair. The estimated cost this time around would be $4,643.06. 
  
  6. Lastly, I took my Jeep back to get a second opinion and decided to have it serviced by Beany’s Auto Service Center for $1,264.42 and have not had trouble since. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩