ComplaintsforJeff Wyler Chevrolet of Columbus

• Initial Complaint

  12/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Saturday December 3rd, I went to the Jeff Wyler Auto Mall as per an appointment made over Facebook. (Attached is the conversation I had with an agent about how they were going to help out with my trade no matter if it was underwater with over KBB and rebates.) They were running a promotion that "If you make $499 a month, you can get financed, no matter what. $1 down, no payments for 90 days..." I went in with 2 paystubs. One from my day job that pays $1,000+ before takes and my night PT job at the Grove City FedEx making at least $500/ week. Obviously I exceed the qualification they were asking for. All was good to go, until, they ran my credit. The person I was working with stated that the finance manager said that they were not able to take the trade because there was too much equity. I explained the coversation I had with an agent on Facebook and he didn't answer to that. Then I asked if I can just get the Jeep Trailhawk w.o the trade-in - he then said that my FICO was too low. Again I explained, "Your promo says NO CREDIT CHECK NEEDED and I EXCEED what you're asking for." Ge said it "was out of his hands". So basically it was a lie to get me in there. I feel that the dealership honor their promo and do what they SAID they were GOING to do. Take my trade-in and take care of the negative equity as the PROMISED and proceed with the transaction. I have TWO jobs abd CAN AFFORD to buy the Jeep.

  Business response

  12/14/2022

  Unfortunately the customer did not meet the requirements for the loan. They will receive a letter in the mail as to what conditions were not met. We are in the business to sell cars and not looking to tell someone they cannot buy. If the customer would like to find a qualified co-signer we could take another look.

   

  ******** ********

  Customer response

  12/14/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18535041
  
  I am rejecting this response because: 

  The promotion STATED, you need to

  make over a certain amount, which with two jobs, EXCEEDS THE REQUIREMENTS  

   

  it seems all the negative reviews are true  This dealership LIES and do not hold up their end of what they advertise  

  Will be contacting legal counsel to see if fraud was committed. False advertising should be punished to the fullest extent of the law. 
  

  Lies and deceit is all what it comes down to  

  
  Regards,
  
  ******* *****

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Late in 2021 my Dodge Journey was Delivered to Jeff Wyler Jeep, Dodge Ram for issues. It was determined to be the transmission. The dealership said due to supply chain issues and cost, a used transmission was the way to go. 2000 miles before the warranty ended (in May 2022) the transmission failed again. My car has been at the shop since, gone through two additional transmissions and now is in the process of going through a rebuild which has been halted due to staff issues. In the meantime, I am left paying that car payment and rental car fees until they can finish my vehicle. There is no end in sight and I'm going on my third service manager during this ordeal.

  Business response

  10/18/2022

  Good afternoon ******

   

  we apologize for everything that happened with the delay of your vehicle. As of today, I am aware that your vehicle is completed and ready for pickup. Please let me know if I can assist any further. 

  Customer response

  10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ********

• Initial Complaint

  08/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I sold my 2019 Ram 1500 Classic pickup on 07/09/2022 back to Jeff Wyler Auto Mall where I bought it in Jan. 2022. They offered to buy it and I paid the difference of the equity in cash. My wife asked **** ******* the finance manager how long the payoff transaction would take and he said it would take them 20 days to pay off our loan at Huntington Bank. On July 31 my wife called the dealership to speak with someone in finance but was intercepted by a woman named *****. She explained what the issue was and ***** said she would find out and call back. ***** called back and said that she was told the loan would be paid “soon” and that they would have someone call me since it was a Sunday. No phone call came. I had to make a payment on the truck because it was due. I found a complaint phone number for Jeff Wyler corporate and my wife called and left a message on 08/10/22. We were contacted by ***** at corporate who said she thought this taken care of. She said that they sent 4 checks to Huntington Bank and all were cashed except for our loan payment. She said she would overnight a check to us for the payment we made and that she would send another check to Huntington Bank. As of today, 08/14/2022, the loan still shows a balance and no pending payment. A payment is due again on 09/01/2022. I just want my truck loan satisfied as promised. They sold my truck to someone else so I can’t even go back and get it or my cash back.

  Business response

  08/23/2022

  We apologize for the lenght of time that has occured between promise and completion. The lien was paid off 8/18/2022.  

  The refund check was FedEx'd and shows delivered 8/12/22 at 9:42am at the home address, confirmation information attached.

  Thank you,

  ****** *******

  Jeff Wyler Automotive Family 

  Customer response

  08/24/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17715219
  
  I am rejecting this response because: the response from the owner wasn’t accurate. They sent me a check to cover a payment that I had to make not the payoff of the vehicle. That being said they did finally pay off the truck at Huntington Bank. The bank was sent the payoff check, not me. This has finally been resolved.
  
  Regards,
  
  ******* *******

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Brief explanation, 7-29-22, Wyler appraisal, went home. Discovered oil leak. Went to Wyler service appointment 8-1-22. Quoted false repairs for crank case leak and water pump leak. Mechanic **** ********* admitted no repairs needed and they loosened my oil filter so he tightened. **** *****, **** ******* and their top mechanic put my car back up on the rack and verified that they should not have tried to sell me a repair because there was no reason. Firestone confirmed no repairs needed. **** ******* laughed many times, at one point **** Six stood over me and said keep playing the role. **** ***** took my receipt then put his hand up and said I don't want to hear anymore, your done goodbye. I made an incident report with sheriff. **** ***** and ******** ******** had a meeting with **** ******** 8-3-22 in Cincinnati, called me for meeting on Friday at 11:00am. I was called a conspiracy theorist, told that I was mean to the staff by ******** ********, they were going to offer a 12 month warranty, however, not sure they wanted to because of my behavior. They had me sign a warranty but would not give me a copy. They won't take responsibility for loosening filter that started everything. Left message with **** ********. No call back still unresolved and I haven't received the credit for 8-1-22. I'm continuing my complaint for resolution. I wrote my first review at 9:44 AM, I received a call from **** ***** of **** Wyler Chevrolet at 10:52 AM telling me that **** ******** would not return my call and that I was no longer allowed to come to the dealership. This occurred August 7, 2022, I was instructed not to return. I never used profanity, aggressive language or aggressive body language. I believe this is the narrative that the dealership was creating that must work for them. By claiming that I was mean they can stop discussing the dishonest and false $1,298 repair. As of this date August 7, 2022 there has been no resolution. I haven’t received refund, $165

  Business response

  08/09/2022

  Mr. ******
  
  We appreciate your continued business at **** Wyler Columbus Auto Mall. While we can understand your point of view and where you are coming from based on the chain of events, we do not feel that any employee of **** Wyler did anything to sabotage your vehicle while it was in for a trade appraisal. We did research our video camera system as well as question any employees involved in the transaction. In good faith, we offered you an extended warranty for the period of 1 year/12000 miles free of charge to help rectify the situation. This was done to alleviate your fears of any possible damage that was done to your vehicle. You were advised that after signing we could make you copies or mail the copies to your house. You declined to have us make copies and agreed it was ok to mail these to you. We would’ve been more than happy to make copies for you while you were on-site. At this point, we feel that we have done everything possible to help you through this situation and we are at an impasse. We apologize that we couldn’t satisfy you 100% with our offering but we do feel that we were more than generous with our offering. 

  Thank you,

  **** *****

  Director of Fixed Operations

  **** Wyler Columbus

  Customer response

  08/10/2022

  Original plan was that they were going to refund all of my money from August 1 which I have not received the refund yet. And the 12 month warranty is appropriate but I haven’t received any documentation yet. The credit is taking so long I’m concerned that it would take a long time to get the credit for the 12 month warranty paperwork. They did not offer me a copy or even a Xerox copy. I’m concerned signing that I agree without having those in hand. What can I do to get those in hand before I have to sign that I agree. I hope you understand, thank you.

  Business response

  12/01/2022

  My apologies.  I don't know why this file hasn't uploaded when i have tried responding

  Customer response

  12/12/2022

  hs****** <hs******@aol.com>
  1:56 PM (1 hour ago)
  to Better
  
  Dispute has been satisfied. I’m happy with the results.
  
  Sent from my iPhone
  

  
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I saw a 2016 corvette on the Carfax website. which was shown to belong to Jeff Wyler Chevrolet in Canal Winchester Ohio. I inquired online and was contacted by a Salesman whom sent me a video of the 2016 corvette for sale. I was extremely interested and contacted this Salesman to ask if this vehicle was still available. He asked if I was ready to move forward and he would take care of the details for me. I was considering trade-in my 2006 corvette and was asked to submit pictures of my car with the VIN. I submitted the Kelly Blue Book (KBB) valuation of my vehicle and asked if they would honor the KBB valuation The salesman replied “Wow, nice number” and will get working on it right away. I said Ok, will be waiting on your response. A half hour later, I received another text from this Salesman stating “ Okay, we will match the KBB offer” Which was $26021.00. He then asked me “Do you want us to deliver the car? Or do you want to come here” I relied on this because it constituted a written contract. I called this Salesman to confirm the deal. He confirmed and stated he would provide me with a written agreement via email. He contacted me again asking for my address. I complied. I called my Credit Union for the process of trading-in and financing the 2016 corvette from Jeff Wyler Chevrolet. After not receiving the agreement, I texted the Salesman to ask if the agreement was forthcoming? Suddenly, he responded with “My boss will touch base with you once he goes over everything” I was taken aback. He had already told me via text and phone conversation that we had a done deal. Next, I received a phone call from the Sales Manager stating now he was only offering me $19,000.00 for my trade. Substantially less than the KBB valuation and our agreement. Had I drive the 200 miles to their Dealership, I would have put unwanted miles on my corvette not to mention the extremely high price of gas for the round trip. I would like them to honor our agreement

  Business response

  08/03/2022

  Until there is a signed buyers order from both parties and possession has taken place there is not a binding agreement. The corvette of interest has since been sold and no longer available.

  The sales person wanted to see if based upon those numbers you would move forward, he then presented the offer to our sales manager and the offer was not accepted.

  Customer response

  08/04/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17513083
  
  I am rejecting this response because: In my exhibits 1, 1A and 2, this dealership clearly accepted the KBB value of my vehicle and stated they accepted the deal.  Further, it is clear in exhibit 2 that the Salesman did not say he had to consult with anybody and stated " Ok, we will match the KBB offer" the word we infers he already spoke to the people at the dealership involved in this deal.  Furthermore, he stated " do you want us to deliver the car or do you want to come here? "  further indicates he already spoke to the people at the dealership involved in this deal.  Finally, in exhibit 1A the Salesman stated " if you are ready to move forward I can take care of the details for you" .  These all debunk the Dealership's response and clearly demonstrates that an agreement had been made and that the Dealership is not being truthful or forthcoming in their response to the BBB.  Therefore, based on this, I reject their response.   
  
  Regards,
  
  ***** *******

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 2-14-22. Today is 3-25-22 and I still do not have my miranda title yet. I have called over 10 times and have left multiple voice mails over this past month. Supposedly the title was mailed out on 2-28-22. I have checked my mail box everyday and have yet to receive it. I spoke to a finace person on 3-18-22 that informed me he would oder a new one and have it in his hands the following Tuesday or Wednesday. Then he would over night it to me since a live almost 2 hours away. I have 6 days untill my temp tags expires. I would just like my miranda title so I can register my vehicle. I paid tax, title, and fees. It should be included in this.

  Business response

  04/08/2022

  Per phone call with ******* ******, the original was mailed out on 2-28-22.  Then a second was printed on 3-29-22 and sent to the finance manager.  It should have been mailed out at this time.  Please let me know if there is anything we can do to resolve this situation.  We are sorry for any confusion.

• Initial Complaint

  03/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We drove two hours to this dealership to look at a brand new 2022 Tahoe. The online price was $62.5k. We arrive, check out the vehicle and looked at the sticker which showed a price of $64k. We knew this since online it was shown to have recently dropped in price by $1500. We fill out all of the paperwork to start the buying process. Once the financials were presented to us, we noticed that the sale price was now $72k. It had went up $10k from the online price. No one could explain this drastic increase other than its market driven. To me thats a fancy term for price couging. They need to stop this deceitful way to attract potential buyers. I have never left a dealership so mad and confused in all my life. This seems to be a very shady dealership.

  Business response

  04/19/2022

  We have disclosures on our website and on the trucks as well. This is not meant to be deceitful but to be completely transparent about the market conditions. We have also train on this with our sales associates daily. Again I apologize for your experience. 

• Initial Complaint

  03/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a pre owned 2015 Honda Civic. I immediately noticed a problem with the clutch whining. I contacted the dealership and they are not willing to address the issue. I've only had the vehicle one day when I made the complaint with the dealership. I called them and was told they couldn't do anything for and was told a manager would contact me and this hasn't happened. I've had it for 5 days now. I want a to cancel the contract I signed to purchase this vehicle because clearly something is wrong with it.

  Business response

  03/21/2022

  Customer was in the next day, **** ****** talked him on the phone to invite him in and drove his car. There was nothing wrong with the operation of the vehicle. Not sure why he saying we never contacted him. We could re-look at it again if he would like, dont think its going to change anything

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle from Jeff Wyler canal Winchester. The ad was for a 2012 Jeep Wrangler 4 door with 100,000 miles on it. They said Absolutely no issues whatsoever. Their words. We paid 4,000 dollars down. And financed it for 20,000. I asked over and over if there was anything wrong that needed addressed. Again. No was the answer. We purchased it , drove off the lot and immediately the check engine light came on. I call Jeff Wyler and they admitted to clearing the codes out of the computer before we got there. It was anti lock brake codes , leaking rear main seal code ( serious problem). They tell us they will come get it the next day first thing. 3 weeks later they show up to get it only after I’ve called 100 times. They deliberately put my families and everyone else on the roads lives at risk knowingly clearing serious codes out of the computer just to make a sale. Not only is that dangerous. It’s actually illegal. This was two weeks ago and they still have not given my Jeep back. They were supposed to replace the engine from it running out of oil. They have not done that. And now they are not returning my phone calls. I want to give the vehicle back under the lemon law statute but I’m not sure as how I can do that. I’m out 4000 dollars and a vehicle because of their lies and their negligence. And not only could someone have died if those brakes went out or something. But the casualties from an accident in a Jeep are usually fatal. They also did not disclose the broken windshield. The window motor doesn’t work. The radio controls do not work. They stated there was absolutely nothing wrong with it. This is coming from one of the biggest car dealerships in Ohio. My family was just in a car accident because of someone else’s negligence on thanksgiving. And for them to do that just so we would buy this vehicle and they could make a sale. Is sad, dishonorable, illegal and it says that they do not care about people’s safety. They care about money.

  Business response

  03/09/2022

  Vehicle came back yesterday.  I gave him a loaner. We also talked about  trading him out. He told me that he and his wife really wanted to keep it. He has been very cordial, **** ****** and I have been in daily contact.

  **** ***

  Jeff Wyler Columubus 

  Used Car Manager

• Initial Complaint

  01/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I started the shopping process for Dodge Ram 1500 Hemi V8. I found one on their website and reached out by email. The truck was perfect. Black and had the seat warmers I love. The salesperson sent a video, and it was a done deal. Finance completed everything and all I had to do was come in and sign. The gentleman in finance was wonderful and made the process smooth, which I appreciated. Once taking procession of the truck we realized it did not have seat warmers as the sticker said it should have. I texted ****** asking about it. He replied he would talk to his manager. He later replied that he could buy us a seat warmer off of amazon. I denied this and then asked when the truck had been aligned as the truck was pulling to the right. The gentleman answered 1/22/2021 and applied i was not telling the truth. We pushed for a week on both issues and was told to bring the truck in on 1/19/21. I knew at that moment we did not have the truck we purchased. ****** and his manager of course wanted me to sign paperwork to purchase the one we were driving. We did not want this truck as it was not even a V8. I explained we wanted the truck we bought over a week ago.the dealership had no idea where my truck was. It was finally found as they loaned out to an individual and returned to the dealership after 12:00pm. I waited all day Friday until around 4:20 pm to take procession of the truck we purchased. The manager was not very helpful and did not seem to care. We were a number to him, and it did not matter that we had the wrong truck. We honestly could have tried to understand the mix up, but no one at the dealership seemed to want to make this right for us. Instead, they kept wanting to take short cut , we email management and we’ were told that they will make it right by giving us the next 3 oil change for free,I finally had to get the oil change and reach out to the manager by email and left a voicemail but he never replied ! An other lie I guess

  Business response

  01/14/2022

  Please accept our apologies for the communication and follow up errors.  The service advisor is sending Mr. ***** information that confirms that he does have 3 oil changes and tire rotations, at no charge, good to 2/10/2024.

  ***** **** ******* ******* **** ***** ********** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩